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Hebert's Town and Country Chrysler Dodge Jeep RAM
Shreveport, LA
2,747 Reviews
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November 18, 2013
We are new customer's to Hebert's. Each person we dealt with was genuinely friendly. Our experience with both Mark Hebert and Mark Higgins was great and with Preston Evans who helped us, as well. we dealt with was genuinely friendly. Our experience with both Mark Hebert and Mark Higgins was great and with Preston Evans who helped us, as well. I could not have asked for better service! Looking forward to a long relationship! More
by malandmad
Employees Worked With
Mark Higgins, Mark Hebert, Preston Evans
November 15, 2013
I went to Hebert's because it's one of the best new car dealers in the area. They are an upfont no BS no pressure good ol' fashioned mom and pop dealer. They Flat out had the BEST price PERIOD! The new car dealers in the area. They are an upfont no BS no pressure good ol' fashioned mom and pop dealer. They Flat out had the BEST price PERIOD! The salesman Jere Merrit was extremely professional, polite and absolutely the MOST knowledgeable salesman I've met in a long time. If you want to know about a Chrysler product he knows. Just an overall great carbuying experience!!!! Stay away from the huge corporate dealers you're just another $$ to em. That's why I give 5 stars to Jere and the whole Heberts team!! More
by laserman9210
Employees Worked With
Jere Merritt
October 28, 2013
My wife and i were in Shreveport looking for cars. After stopping at multiple car lots throughout the day we came apon Herberts Town and Country about 7:00 pm. We were driving through the lot when we were s stopping at multiple car lots throughout the day we came apon Herberts Town and Country about 7:00 pm. We were driving through the lot when we were stopped by Jay Biggs. He asked what we were looking for. I informed him that we were looking for a 2007 or newer GMC Seirra Crew Cab Z71. He immediately informed me that they had my truck. He asked me to folllow him across the lot (which is very big). He took us straight to a beautiful 2008 GMC Seirra Crew Cab Z71. It just happened to be the color i was looking for. We took it for a test drive and everything seemed to be fine. He was able to offer us a great price on the vehicle. He informed us that they would be closing soon, but if we decided to purchase it they would stay open. We decided we would think about it and come back. As we were leaving the parking lot, we decided we should purchase it. We turned around and finished about 9:00 that night. Since it was so late Jay said he would have to owe us a detailing. After that we did have some problems with the truck; however, i brought it back to them and they diagnosed the problem quickly and accurately (Thanks to Nate in service). Jay also gave us the detailing at this time he had offered us before. Hebert's covered everything with the 3 month 3000 mile warranty that they gave us when we purchased the truck for free. They even covered a wheel bearing after the warranty was up. Very nice people and great service. i would recommend Herbert's Town and Country to anyone. More
by shawnDPeoples
Employees Worked With
Jay Biggs
August 31, 2013
My salesperson, Rocky, is a pleasure to deal with. Very friendly and personable, and I believe he worked very hard to get me the best deal. The service after the sale has been quite lacking though. Items friendly and personable, and I believe he worked very hard to get me the best deal. The service after the sale has been quite lacking though. Items that were purchased as part of the sale have taken a very long time to receive and get installed and dealer prep items were not complete. I purchased the truck two weeks ago and have been without it for the past week, and it is still not complete. To their credit, I have been provided a loaner for the time that I have been without my new truck and my salesman was never out of touch when I contacted him. I have purchased several new vehicles and this is the first time it has been such an ordeal to get things done. It seems like a lack of communication or interest. I will probably search elsewhere the next time I buy a new vehicle. I am very happy with the new Ram 1500 though. More
by cmsmith11
Employees Worked With
Rocky
March 26, 2013
I have a 2010 Dodge Ram 1500 Quad Cab 5.7L Hemi that I purchased from this dealership. At appoximately 18,000 miles it completely died and would not start, (not a battery issue). Took it to this dealers purchased from this dealership. At appoximately 18,000 miles it completely died and would not start, (not a battery issue). Took it to this dealership and asked for a loaner car, since it was obviously still under warranty. I was shuffled around from person to person, spending a total of an hour at the dealership before they sent me to a service manager who said no way they could provide me a loaner and stand behind their product. I would in no way recommend this dealer if you value customer service after the sale!! More
by johnnyb312
Employees Worked With
Adler
December 08, 2012
The sales manager REFUSED to negotiate WHATSOEVER on the vehicle I had selected. NOT ONE CENT. Then as I was leaving.. he ran up to me asking me why... WHY???? Because YOU refused to bend even ONE CENT from vehicle I had selected. NOT ONE CENT. Then as I was leaving.. he ran up to me asking me why... WHY???? Because YOU refused to bend even ONE CENT from the asking price of the car.... Then he tells me how much he needs my trade.... APPARENTLY NOT...... Otherwise he would have been willing to work harder to earn my business.... The salesperson was very nice and she did try to get the sales manager to work with me..... apparently this guy is new because I previously purchased two other vehicles from Hebert's and got very good deals..... BUT I WILL NOT SPEND ANOTHER CENT at this place.... and I will NEVER recommend that anyone shop there.... DO NOT SHOP AT HEBERT'S. YOU WILL PAY TOO MUCH!!!! More
by bamadude4
Employees Worked With
Monica.. SHE was great...
September 14, 2012
I went into the dealership to pick up a car that I had sent over to be serviced- the car was purchased from another dealership in Bossier about 10 months ago. As I was waiting to pick up my car I asked ab sent over to be serviced- the car was purchased from another dealership in Bossier about 10 months ago. As I was waiting to pick up my car I asked about trading it in and Norbert was more than helpful in giving me a very reasonable trade in value for it. I have always wanted a Dodge Charger so when I toured the lot and saw that they had a 2012 super bee in black I knew I had to have it. I would recommend this dealship to anyone looking to buy new or used!! If you want a car go here and if you want to feel like family ask to speak to Norbert! More
by shawakha
Employees Worked With
Norbert Stinger
August 22, 2012
On 6/27/12 I purchased a used 2008 Cadillac fro Cameo Buckner. Mr. Buckner is a great and very freindly and professional salesman but before My husband and I could meet Mr. Buckner we were looking at th Buckner. Mr. Buckner is a great and very freindly and professional salesman but before My husband and I could meet Mr. Buckner we were looking at the car and Trent who I understand has something to do with the internet part of your dealership came out where we were and told us that is a great vehicle we were lucky to be getting it. My husband questioned him about some scratches on one of the lens covers on drivers side light and Mr. Trent's response was it's and 08 if you want a new you need to go to the dealship across the street. which that comment did not set well with my husband at all. Then I was wondering if the car would run on premium gas and he opened the gas door and he said no it would take regular unleaded then proceeded to show me and my husband his dark brown mercedes that people thinks is black and it runs off of premium gas. We found it very hard to understand why he would be pointing out his personal vehicle to us but what is most important is Mr, Buckner almost lost the sale before we ever met him. Do to Trent who does not need to woking with the public at all, The internet is a good place to keep him if you must. If it wasn't for the fact that I liked the car. We would have went across the street since it seemed that Trent did not care either way. In my opion Trent is not customer freindly and how he has lasted at your dealership as long as he has amazes me. Cameo had gone out of his way to make sure or experience with your dealership was a good one. Since I am used to dealing with your competer. Cameo assured me that Mr. Hebert would read this review. MY husband is thinking about buying another Ram 1500 but is reluctant too. We know we would only want to deal with Cameo. The guy that did our financing was a great person, also. More
by spritchard1.2
Employees Worked With
Cameo Buckner, Cameo Buckner
