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Hebert's Town and Country Chrysler Dodge Jeep RAM

Shreveport, LA

4.7
2,821 Reviews

1155 E Bert Kouns Industrial Loop

Shreveport, LA

71105

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Showing 2,821 reviews

February 17, 2022

David made the purchase of my new 2022 Jeep Grand Cherokee L, the most pleasant experience I have ever had purchasing vehicle. Definitely the best in the business… hands down. He couldn’t of made me More

by cdstarring
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivas
Feb 17, 2022 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thank you for your positive feedback! At Hebert's Town & Country Chrysler Dodge Jeep Ram, our Sales Team always strives to make the car-buying experience pleasant and knowledgeable because we know how important it is. Reach out to Hebert's Town & Country Chrysler Dodge Jeep Ram for any auto needs in the future, and enjoy your new 2022 Jeep Grand Cherokee L!

February 16, 2022

My husband and I are loyal customers to Hebert town and country. We have bought three vehicles from them always had excellent service until the past year. First of all when I had my oil changed there last More

by RTCASH70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know who to blame
Feb 16, 2022 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hi, Thank you for taking the time to leave your feedback. We strive to provide our guests with the best experience possible and would like to learn more about your experience with our Service Department. If you would like to share more details of your visits, please reach out to me at your earliest convenience. Best, Mark Hebert Dealership President mark@hebertstandc.com

Feb 17, 2022 -

RTCASH70 responded

I called and talked to the service manager today, and he just said I am sorry this happens and that he will address the technician about how they need to do better. He just said he understand my frustration, and completely understand if we don’t do business with you all anymore. That was basically it , but I am out of the money to get the parts to fix this and hire someone I can trust to do it . I definitely did feel like he didn’t care if we remain a customer. I am waiting on some parts for them to fix my window, that are on back order, which I hope they let me know when it come in, and I think I have one more oil service ( I would buy that package oil change) but after that I guess I will go somewhere else. I really hate this , but I am really disappointed.

February 15, 2022

It’s the expertise, excellent knowledge, caring and thoughtfulness like that of the Service Manager Chuck Phipps that makes Hebert’s Town & Country Chrysler Dodge Jeep Ram a five Star Quality Auto deal More

by kelly.know26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
Feb 16, 2022 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hi Kelly, thanks for the positive review! We can't tell you how nice it feels to hear that our Service Team went above and beyond to make sure your experience was a memorable one with us at Herbert's Town & Country Chrysler Dodge Jeep Ram. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

February 14, 2022

Service agent was professional and courteous. The service time was average car was estimated to be fixed in three days which Turned into a week. Had to pay extra for a rental to go to work in. Vehicle still More

by Familyofplayers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shirley
Feb 15, 2022 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello, Thank you for taking the time to share your review. At Hebert's Town & Country Chrysler Dodge Jeep Ram, we take customer satisfaction very seriously and I would like the opportunity to further discuss your service experience. Would you kindly reach out to me with your preferred contact details? Best, Mark Hebert Dealership President mark@hebertstandc.com

Feb 15, 2022 -

Familyofplayers responded

After going back for a follow up, my concerns were satisfied. Thank you Shirley and service manager Chuck. Lisa Player FamilyofPlayers@aol.com

February 13, 2022

Great service. Friendly salesman Donald Williams. They delivered my vehicle to me which was a big help! More

by christyacobb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan , Don Williams, Zach Caulk
Feb 13, 2022 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

We are so pleased to learn that our Sales Team took great care of you here at Hebert's Town & Country Chrysler Dodge Jeep Ram. We strive to provide our customers with the best service possible. We value your business.

February 12, 2022

My service person was Nate he was straight forward with everything he took everything I said into consideration. Great job Nate ! Chris More

by gillyard_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate
Feb 13, 2022 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thank you for your positive feedback, Chris! Our Service Department at Hebert's Town & Country Chrysler Dodge Jeep Ram always provides professional and thorough service when you come in for maintenance, and Hebert's Town & Country Chrysler Dodge Jeep Ram looks forward to serving you again!

February 09, 2022

Highly recommend this dealership. Sales team and after sale attention is the best Love my purchase More

by JJACKSONSHOWHORSES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Jackson, Mark Hebert, Zach Caulk, Hebert's Town & Country
Feb 09, 2022 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hello! We are pleased to learn of your positive experience with our Sales Team here at Hebert's Town & Country Chrysler Dodge Jeep Ram. We look forward to serving you again in the future.

February 08, 2022

Great everyone there was nice,,,,I have left 3 surveys already and hate it when they tell me how many words I need to write More

by Tommartin1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
Feb 08, 2022 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Thank you for taking the time to leave us a great review, Tom! It was a pleasure to work with you, and we look forward to working with you again at Herbert's Town & Country Chrysler Dodge Jeep Ram.

February 06, 2022

Fantastic customer service provided by my advisor Nate. Courteous, fast, and accurate staff made my service experience 5 stars! Thanks Herbert’s Town and Country More

by Robinberry2019
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nate
Feb 06, 2022 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

Hi there, We are delighted to hear that your service experience was 5-stars. Thank you for choosing Hebert's Town & Country Chrysler Dodge Jeep Ram and please know that you are always welcome here.

February 05, 2022

Fast service, friendly staff. I was in and out in under an hour. Thank you More

by brianaed1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Phipps
Feb 05, 2022 -

Hebert's Town and Country Chrysler Dodge Jeep RAM responded

We strive to provide the best service possible in a timely manner for all our customers here at Hebert's Town & Country Chrysler Dodge Jeep Ram. We value your business and appreciate your kind review.

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