Heartland Toyota

Heartland Toyota is my first choice they are very friendly and the service is quick thanks. Olivia is very professional and friendly Thank you friendly and the service is quick thanks. Olivia is very professional and friendly Thank you More

Not very thorough. Scheduled a service appointment to take care of check engine light codes, engine leaks, TPMS sensors, and a few other items. I expressed multiple tim Scheduled a service appointment to take care of check engine light codes, engine leaks, TPMS sensors, and a few other items. I expressed multiple times to the service agent that the check engine code was the primary concern and what I wanted done first since it was sputtering and an immediate drivability concern. At first they told me they did not see an issue and could not get the codes to fire up. Later they told me they were able to get the codes to appear and that the fix was replacing ignition coils and spark plugs. I told them I would replace the coils and plugs. After bringing the car home and replacing the coils and plugs (with OEM parts) the car still runs rough and the check engine light would not clear so I called the service advisor and let them know the situation. The advisor told me that I would have to pay another diagnostic fee despite assurances that they had troubleshot the problem in the first place because “they didn’t charge me a diagnostic fee for the check engine light.” While it’s true I was never charged for the check engine light code diagnostic, it still showed up on my bill that the service was performed, which I took as a gesture of goodwill since we had other more expensive (but less important) work performed. Just doesn’t seem to be a good practice to tell a customer a service was performed and not do a thorough job (whether I was charged or not). Also the communication was quite lacking for the entire time my car was being serviced, despite understandable complications. I usually get better service at my usual dealership I take my car to, but decided to take a chance with Heartland Toyota because they are closer and I assumed I would get the same level of service since it’s a Toyota dealership. I will definitely be much more reluctant and cautious of doing business with Heartland Toyota in the future. More

Got exactly what I asked for with very little up-sell pressure. Only regret is I should have added the hitch. pressure. Only regret is I should have added the hitch. More

There should be a sign for new customers at the service center “If no service attendant is available, leave keys in car and come in side to the service counter “. Otherwise it was a very good experience. center “If no service attendant is available, leave keys in car and come in side to the service counter “. Otherwise it was a very good experience. More

Squeezed me in without an appointment and I definitely appreciated that. Staff was friendly, courteous and knowledgeable. appreciated that. Staff was friendly, courteous and knowledgeable. More

Matt Wright is awesome to work with! I came in for an oil change with no appointment and they were able to get me in and handled in short order which was a blessing. Great customer s I came in for an oil change with no appointment and they were able to get me in and handled in short order which was a blessing. Great customer service! More

Ashlie was very nice and knowledgeable. Dealership was very clean. Car was done when promised. Dealership was very clean. Car was done when promised. More

My 2018 Toyota Camry received convenient basic maintenance again here at Heartland. Thank you to Wyatt for the courteous service. maintenance again here at Heartland. Thank you to Wyatt for the courteous service. More

I had and outstanding service. Jamie took care of me. She had a great personality and knew what she was doing. Checked my truck out with her IPad and checked my vin number. They ha Jamie took care of me. She had a great personality and knew what she was doing. Checked my truck out with her IPad and checked my vin number. They had my appointment in the system and what service needed to be done. They also checked to see if I needed any other service for my truck. She also encouraged me to get the oil service plan. It was a great deal. More

Dallas was a professional, attentive, and efficient salesman, handling everything with clarity and confidence. He also guided me through a test drive and provided hands-on instruction with manual trans salesman, handling everything with clarity and confidence. He also guided me through a test drive and provided hands-on instruction with manual transmission. I highly recommend him for a smooth and well-supported car-buying experience. More