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Heartland Chrysler Dodge Jeep Ram
Excelsior Springs, MO
110 Reviews
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Showing 110 reviews
April 28, 2020
Easy and quick experience that only took about 1 hour. I would recommend Heartland if you are in the market for a new or used Jeep. would recommend Heartland if you are in the market for a new or used Jeep. More
by RMANLEY1
Verified CustomerEmployees Worked With
Grant White, Lynn Gronniger, Blair Howard, Hunter Tevis
March 07, 2020
As a woman, I was taken advantage of by this dealer. 12/23/19, I purchase a 13 Jeep W/ Sahara CASH, I asked if anything is wrong. I was told that a multi-point inspection was done and everything is great 12/23/19, I purchase a 13 Jeep W/ Sahara CASH, I asked if anything is wrong. I was told that a multi-point inspection was done and everything is great. The sells guy (Red) took a couple to the gas station to fill up. I was on empty, so I asked what about me, he just pointed me to the nearest gas stations. Once leaving, I noticed I had no heat, no tire sensor reading, no back windshield fluid motor, no radio/Bluetooth, no heated seats on passenger side and more problems. It also had remote start that worked on its own. Service department had my Jeep one week. They did not offer and when I asked they said there was no rentals. This Dealerships GM, Randy Davis initially told me it was my problem, Vehicle "as-is". Randy would not take my calls and the Service department wanted me to pay $2800 for the diagnosed repairs. I went into the dealership, spoke with Randy. He then agreed to fix the heat, windshield motor, and tire sensor. Randy told Red to give me a loaner car which I had another 3 weeks as they worked on my jeep. There was no communication, no updates or time-frame for completion. The Service techs laughed when I said that the vehicle is starting on its own. (Later another Mechanic Shop showed me in less than 30 sec that the Jeep had auto start.) If it was not for Jake in Finance, I would have given up all together and sued this dealership under the consumer protection act. He spoke with Randy and even got him to give me $500 towards a new radio. Randy feels as though he did me a favor by fixing the above mentioned items. No, there "multi-point" inspection failed them and me the consumer. Jake did this dealership a favor just simply by being a good decent person and helping me through this mess and talking to the staff. I felt taken advantage of and under valued as a customer. I will NEVER purchase or use this dealership for service. LAZY service people. I still don't have heated seats as they advertised and every day I pray nothing goes wrong with this jeep because I over paid by 4K. This vehicle was never detailed from previous owner, The roller over cage looks like it took in some major dirt. I thought I was an experienced car buyer until these people. I purchased #13 Lexus's in a 11 year period and two Jeeps. I now know it wasn't me making each and every experience wonderful. It was a great dealership. Heartland CDJR will never see me again. My Service Adviser is not listed he told me he was leaving for another dealership because of how they handled my deal and other reasons. More
by amina.ricca
Employees Worked With
Randy Davis, Red Morgan, Jake Clark
February 29, 2020
Very easy to work with. The Jeep I wanted ended up being sold by another salesman the next day. I was kinda upset, but Red found me another one and had it loaded on a flatbed and brought to the dealership. sold by another salesman the next day. I was kinda upset, but Red found me another one and had it loaded on a flatbed and brought to the dealership. So everything worked out! Thank you!😊 More
by jenbaldwin2002@hotmail.com
Employees Worked With
Red Morgan, Lynn Gronniger, Blair Howard
February 25, 2020
Great dealer ship easy to work with willing to go the extra mile. The sales men where great to work with along with the finance extra mile. The sales men where great to work with along with the finance More
by bnsfengineer2014
Employees Worked With
Randy Davis, Troy Shaw, Jake Clark, Ryan Baker
February 25, 2020
Very easy. They were very professional and no pressure dealership will highly recommend to others when they are purchasing a vehicle . Very pleased with the service department have used them for years dealership will highly recommend to others when they are purchasing a vehicle . Very pleased with the service department have used them for years More
by brossspidlefuneralhome
Employees Worked With
Red Morgan, Jeff Nolan, Troy Shaw, Charlie Nevels, Dru Peregrine
February 24, 2020
Excellent purchasing experience. They are a very professional bunch with a very homey feel inside the dealership. Will definitely be returning for future vehicle purchases. professional bunch with a very homey feel inside the dealership. Will definitely be returning for future vehicle purchases. More
by Michael D.
Employees Worked With
Trey Hubbard
February 20, 2020
They were a great dealership to work with and went above and beyond. They mad the experience painless and satisfying. Great selection and great prices and beyond. They mad the experience painless and satisfying. Great selection and great prices More
by Ramit
Employees Worked With
Jeff Nolan, Troy Shaw, Lynn Gronniger
February 19, 2020
Thank you for the pain free process! As a female it is always a bit intimidating walking into a dealership alone. Not this time. It was a great experience. Thank you so much for makin As a female it is always a bit intimidating walking into a dealership alone. Not this time. It was a great experience. Thank you so much for making this an enjoyable process. For the first time when buying a new car it was absolutely painless. Justin "Red" Morgan was great to work with! He knows his Jeeps! And I don't even think I scared him on the test drive! More
by kmswobo4
Employees Worked With
Red Morgan, Troy Shaw, Lynn Gronniger
February 18, 2020
Great experience buying from Heartland We had a great experience buying our newest vehicle from Heartland. Everyone we interacted with at the dealership made us feel very welcome. Jake wa We had a great experience buying our newest vehicle from Heartland. Everyone we interacted with at the dealership made us feel very welcome. Jake was patient as we narrowed down our choices. He was very knowledgeable about all the vehicles we considered, and he answered all of our questions. We will definitely come back when we are looking for our next purchase. More
by wwturner28
Employees Worked With
Jake Clark
February 18, 2020
Thanks for a great experience buying a new car. It was super easy and the process was fast. Red was the best salesman weve ever dealt with. super easy and the process was fast. Red was the best salesman weve ever dealt with. More
by kittykatkaren
Employees Worked With
Red Morgan, Troy Shaw, Lynn Gronniger
