Heartland Chrysler Dodge Jeep Ram

My initial experience wasn't that bad. I purchased my vehicle in February and that whole process was pretty easy. Then in June I began having issues with my Pacifica Hybrid's powertrain. It would simply vehicle in February and that whole process was pretty easy. Then in June I began having issues with my Pacifica Hybrid's powertrain. It would simply stop running while driving on the highway. I'd have to coast to the shoulder and reset the whole vehicle. Since then it's been in the shop collectively for over 3 months. They still don't know what's wrong with it or how to fix it and it's happened three more times. It's a significant safety issue. I've asked them to buy it back and they offered me $10,000 less than what I owe on it. Then to add insult to injury, every time I need a loaner, they put me in a compact car. I purchased a van because I have a family of six, I've told them that these little cars aren't going to cut it, but they just brush me off. So I can't transport my entire family anywhere as long as the van is in the shop. Now I'm looking at legal options, but it shouldn't have gotten to this point. I've been nothing but respectful, but it's gotten me nowhere. Avoid doing business here, it's not worth the trouble. More

one of the best experiences buying a vehicle. Fast all the way from buying to financing. I wasn't there "all day" like other dealers make you. From Red (justin) to the GM Blair to the Owner Grant - every the way from buying to financing. I wasn't there "all day" like other dealers make you. From Red (justin) to the GM Blair to the Owner Grant - everyone was super friendly and super easy to work with! Highly Highly recommend these guys! More

Justin (aka Red) was fantastic. This is what sales should be!! He worked to get me the best deal. He made the sale stress free. He followed thru after the sale. I also appreciate that he is a Jeep enthusiast be!! He worked to get me the best deal. He made the sale stress free. He followed thru after the sale. I also appreciate that he is a Jeep enthusiast and knows the vehicles. I highly recommend. More

I had a great experience here, Mark worked with me and was very professional and helpful, will definitely come back here for my next purchase! was very professional and helpful, will definitely come back here for my next purchase! More

Rena and Red got my in myToo picked car within a hour! Rena and Red got my in my Too picked car within a hour! They were so helpful and quick! This was such a lovely experience Rena and Red got my in my Too picked car within a hour! They were so helpful and quick! This was such a lovely experience More

Mark was wonderful, made me feel welcome and made the entire process as seamless and comfortable as could be. Great experience, will absolutely recommend to everyone. entire process as seamless and comfortable as could be. Great experience, will absolutely recommend to everyone. More

Mark is very pleasant to work with and went above and beyond getting us the best deal when we purchased our vehicle. Staff was very friendly. beyond getting us the best deal when we purchased our vehicle. Staff was very friendly. More

Simply a breeze working with Mark at Heartland, they gave me the best deal on my new purchase and trade in from the start, no haggling and very professional. This dealer is worth the extra drive out of Kans me the best deal on my new purchase and trade in from the start, no haggling and very professional. This dealer is worth the extra drive out of Kansas City, the service was well beyond anything I’ve received from other dealers in town. This is also the first time a salesman sat down and explained all the infotainment systems, I suppose the others just assumed that since I’m a millennial that I don’t need any walk throughs. In any case, I appreciated the time and effort to get me comfortable in my new Jeep. Will be coming here from now on for future purchases, no doubt. More

Mark is a fine example of the definition of a professional salesperson. At all points in the sales process he was sensitive to my needs and made every effort 2 locate a vehicle that met my requir professional salesperson. At all points in the sales process he was sensitive to my needs and made every effort 2 locate a vehicle that met my requirements. I have been nothing but please with the experience at Heartland and the follow up provided by Mark and the Heartland team. More