Heartland Chrysler Dodge Jeep Ram

Fast and easy I quickly found the truck I wanted. Ram 1500. Delle was great and easy to work with. I was in and out in no time. I quickly found the truck I wanted. Ram 1500. Delle was great and easy to work with. I was in and out in no time. More

Great to work with I was able to find the vehicle I was looking for at a good price. LT was a great salesman to work with. Closing the deal was fairly quick and easy. I was able to find the vehicle I was looking for at a good price. LT was a great salesman to work with. Closing the deal was fairly quick and easy. More

Recall notices on my RAM3500 I scheduled a recall notice service online and received an email confirmation. While inventory shows parts were in stock they apparently weren't whic I scheduled a recall notice service online and received an email confirmation. While inventory shows parts were in stock they apparently weren't which caused almost a week delay to get the recalls done. Friendly staff, would have appreciated getting a call rather me having to call repeatedly. More

Fast and efficient Great service; I called for a recall notice service appt and was pleasantly surprised that they could fit me in that very day. Service was quick and I Great service; I called for a recall notice service appt and was pleasantly surprised that they could fit me in that very day. Service was quick and I was on my way! Chris Smith was nice enough to lend me a charger for my phone too! More

Worst Customer Service This is the worst dealership I have ever seen in my life. Service department is terrible. I've dropped my Ram 1500 for repair in six weeks and haven't This is the worst dealership I have ever seen in my life. Service department is terrible. I've dropped my Ram 1500 for repair in six weeks and haven't done yet. They never contacted me for update on my truck and never answered my calls, ridiculous customer service I had to contacted Ram Customer Support to get involved More

very good salesman they worked very hard to get the best deal possible in a reasonable time. The salesman was very knowledgeable of the vehicles and all the features on they worked very hard to get the best deal possible in a reasonable time. The salesman was very knowledgeable of the vehicles and all the features on them. More

Good sales experience, poor followup I feel like we were treated well on a busy day and received honest financial advice, knowing we were spending extra over time to get exactly the car w I feel like we were treated well on a busy day and received honest financial advice, knowing we were spending extra over time to get exactly the car we wanted, when we wanted it. The car we purchased was in excellent condition and one minor issue was fixed for free, loaner car included. During our purchase and on two later phone calls I was told that a second key could be mailed to us after 30 days. This turned out not to be true; the original key must be at the dealership when the "key guy" is there on a Friday. I am not sure why multiple employees do not know this. I am also not sure why I had to call and ask that the title be mailed to me; that would have been a nice courtesy call if you do not do that automatically for some reason. Finally, when you a buy a car, your salesperson tells you to let them know if you need anything, but I do not recommend it here. I asked Delle to check on the status of our key and if the minor issue we had needed an appointment (my car knowledge is very limited), asked the same of another salesperson, and a woman who stated she was in the back office, but never did I start receiving followup and resolution until I spoke with Clint, the service manager, after which our issues were swiftly resolved. Maybe this is standard for smaller dealerships that I am not used to, maybe there is a culture issue here. More

Unfriendly, multiple cancellations Took 4 hours after appt time to assess need. 6 days for parts. Did not call when parts arrived to schedule repair. I called after day 8. Rude, hung up Took 4 hours after appt time to assess need. 6 days for parts. Did not call when parts arrived to schedule repair. I called after day 8. Rude, hung up. Loaner car on initial visit was not clean, full of smoke. Appt for repair was made after I complained about customer service. Afternoon before my appt someone from another department called to cancel and attempt to reschedule but was unable to help with loaner information or available times. I have taken my warranty repair to another dealership. More

Purchased used vehicle I went into the dealership just to inquire about a used vehicle. I knew what I wanted and didn't want. Delle listened to all my requirements and fou I went into the dealership just to inquire about a used vehicle. I knew what I wanted and didn't want. Delle listened to all my requirements and found me the perfect vehicle, and it came in under my budget. What a great surprise. There were a few items that needed to be repaired and Delle made sure they got done. One item was damage from a design flaw, which was not found with previous owners. This item was repaired at no cost to me. This is great customer service. I will recommend this dealership to anyone I talk with. More

Excellent This dealership has excellent service I would recommend to everyone! From sales to closings it was a great experience. The staff is knowledgeable and This dealership has excellent service I would recommend to everyone! From sales to closings it was a great experience. The staff is knowledgeable and they truely want to help the customers get exactly what they want. More