Heartland Chevrolet

Dishonest. Unethical. Bait and switch. Don't sell your used car to this place. Offer was for $2500 then dropped to $750. Had to beg for $50 more. Was led to believe "code" Lucas read indicated something p used car to this place. Offer was for $2500 then dropped to $750. Had to beg for $50 more. Was led to believe "code" Lucas read indicated something potentially very bad. Was lied to about a mechanic actually buying the car, not Heartland. Ok, so I stupidly sold! Hours later my cars listed on cars.com and Auto trader for $4800! Shame on this place! Enough said. More

The service department was able to get my daughters truck in for brake replacements quickly. They did a great job. They replaced the rotors and brakes and informed us of a small leak they were able to fix in for brake replacements quickly. They did a great job. They replaced the rotors and brakes and informed us of a small leak they were able to fix right away. The staff there is friendly and very helpful. Garrick promised the replacement would be completed in one day. It was done in 6 hours with an oil change and all the routine checks! The technician working on it did a great job. Some dealerships tend to treat women customers like we are stupid, I haven't had that at Heartland. Thank you More

Had a great experience with the used car sales man. I wanted to sale my paid off car. They were attentive and gave me a great price wanted to sale my paid off car. They were attentive and gave me a great price More

One of the Best Experiences I ever had purchasing a vehicle. Absolutely would Recommend to Anyone, In person or Online. Thanks Y'all were great!!! vehicle. Absolutely would Recommend to Anyone, In person or Online. Thanks Y'all were great!!! More

I would highly not recommend this dealership. I was trying to work a deal that I already have financing for, over the phone with Brent Deal, who argued with me that their website does not say they will trying to work a deal that I already have financing for, over the phone with Brent Deal, who argued with me that their website does not say they will give $2000 over KBB instant cash offer, when it does. I called and spoke with another gentleman Jacob Jackson who was VERY nice and let me know that he could help me out and explained I needed to bring the vehicle in. So, I drove the 2 hours in and the receptionist very kindly greeted me, but the friendly customer service was definitely not there from anyone else. A different Jake grabbed the keys for the vehicle, but was receptive on handing them to me and told me he unlocked it so I could go look at it, but reluctantly gave me the keys when I asked for them. They then tell me that there is not another $2000 that they will add even though there is no damage or issues with my vehicle and told me “it doesn’t matter why we’re not giving it to you, we don’t have to”and walked away. In the mean time of waiting for the finalizing of the appraisal, I could hear Brent standing at the counter behind me trying to talk disrespectful to another employee because I asked for another salesman. Absolutely the worst dealership experience More

If you are buying a car or truck from Heartland Chevrolet in Liberty MO this information may help you to have a better experience than I did. First of all, if at all possible get your own financing. I’ll in Liberty MO this information may help you to have a better experience than I did. First of all, if at all possible get your own financing. I’ll leave it at that. Next, when dealing with the sales manager, check every line every time they come back. What you just agreed to will be changed from top to bottom. When you think you come to an agreement and are ready to sign it, look it over thoroughly, take a picture, and get a copy right then and there. Do not lose it. You will need it when you sign your final documents and possibly after that. IMPORTANT: Be very leery of any aftermarket products they try to sell you. They will tell you that you have to buy them, you don’t. This is where they make all, and more, of the money back from the rebates they just gave you. Just say no. Examples: 1. Glass coat – they try to charge you nearly $2000.00. You could get it done elsewhere for 1/4 the cost, and they slopped it on. Had to take it back for a do over. 2. Nitro locks – 4 locking lug nuts. They charge you $498.00! They cost about $20 online. 3. Edge/door guards – They charge you $397.00! You can purchase a 2 pack for $4.00 at any auto store. Then they didn’t even install them where the door would hit. Unbelievable! Another return visit. 4. Window tint – 2 windows $299.00 – Twice what you would pay elsewhere. If there is anything but $0.00 in the aftermarket column you should check online prices first. Be careful. MOST IMPORTANT: Do not think for one minute that what you just agreed to with the sales manager will be properly transferred to your final documents. Hard to believe, right? The numbers were changed! Check every line of every document you sign and get your copy right then and there. Do not trust them with your electronic signature! Do not leave without all of your signed paper documents, especially your yellow copy of the sales sheet and your life time warranty. They will refuse to give them to you. It’s pretty easy to figure out why. They will say they are going to mail them to you but in my case, they purposely wrote the address incorrectly on the documents. I’m not making this stuff up. They did and refused to change it. Ignored me like it didn’t matter. I never received the documents! Get your documents and do not trust their electronic process. Personally, I’d go elsewhere. Your choice. I hope this helps. More

this dealership is engaging in price gouging and is a terrible place to shop shame on you for your deceptive practices. when told about the price on line was meet with indifference terrible place to shop shame on you for your deceptive practices. when told about the price on line was meet with indifference More

Mike Conway has always treated us with the up most respect and fairness. We have purchased several vehicles from him. Great guy.. thank you Jeff Wagner respect and fairness. We have purchased several vehicles from him. Great guy.. thank you Jeff Wagner More

Great place to buy a new car Great place to buy a car excellent staff a good selection of cars. They offer lifetime power train warranty which is awesome I would recommend them to Great place to buy a car excellent staff a good selection of cars. They offer lifetime power train warranty which is awesome I would recommend them to my friends and family More

Awful No other words for this dealership besides awful. I have purchased a car from them and would not recommend it to anyone. They say what the need to get No other words for this dealership besides awful. I have purchased a car from them and would not recommend it to anyone. They say what the need to get you to buy and then they treat you like crap. We have also had a truck repaired by them following an accident and trust me the job was subpar and it was a truck with less than 4000 miles on it. Thwy charge you incorrectly and then DEMAND a credit card to fix their mistake before anyone notices and all that is somehow the customers fault. I would Not reccomend this place to anyone.....learn from my mistakes and RUN !!! More