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Heart City Toyota
Elkhart, IN
551 Reviews
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551 Reviews of Heart City Toyota
November 02, 2017
Enjoyable Auto Purchase I would definitely recommend Heart City Toyota and Kendall Berg. Absolutely the best buying experience working with Kendall Berg and Tom Breeden.. We I would definitely recommend Heart City Toyota and Kendall Berg. Absolutely the best buying experience working with Kendall Berg and Tom Breeden.. We are happy to be repeat customers! More
by TravisDog
Employees Worked With
Tom Breeden, Kendall Berg
October 18, 2017
Service Shop not Knowledgeable and will try to scam you Hi, I recently had a poor experience at the Heart City Toyota Dealer in Elkhart, IN. I was visiting a friend to help me replace the front Brake Pa Hi, I recently had a poor experience at the Heart City Toyota Dealer in Elkhart, IN. I was visiting a friend to help me replace the front Brake Pads in my Prius and when we finished the ABS lights were on and the brake system wasn't working. After doing some research we realized we bled the brakes incorrectly and needed diagnostic equipment to correct the problem so we took it to the nearest dealer to help us out. Now here is where we start to have trouble from the dealer. First they told me that I needed new rotors, and that was the causing the issue with the brakes, then when we got to the dealer to talk about repair costs, etc they told us we needed to replace the entire hydraulic actuator system (a $2000 repair job), and would not listen to me that we just needed to bleed the brakes to fix the issues going on. Listen, I am no mechanic, but I did the research on the issue after I messed up to know exactly what I did wrong and how to fix it. The dealer insisted that the actuators were bad the the entire system needed replaced even when I asked them to bleed the system. Needless to say I went to another repair shop in town. They were able to help me, bleed my brakes the correct way, and get me back on the road (For approximately the same price as the dealer charged just to look at my vehicle [Dealer charged $140 to look at my vehicle, and the shop charged me $170 to fix it]) I am very disappointed in the Elkhart dealership and will never go there again. I honestly felt like they were trying to take advantage of me. I felt like I should be able to trust a Toyota Service Dealer to have knowledge and experience to deal with the issues on the cars that they are servicing to best assist the drivers of the cars that they specialize in servicing. I am very disappointed. Bryan More
by Car Guy 35
Employees Worked With
Service Manager, don't remember his name
September 13, 2017
Couldn't have been easier! Super easy dealership to work with. Eric was fantastic to work with and exceeded our expectations. We got the car we wanted at a great price. Worth Super easy dealership to work with. Eric was fantastic to work with and exceeded our expectations. We got the car we wanted at a great price. Worth the drive! Very speedy process! More
by RJK
Employees Worked With
Eric Miller
September 12, 2017
Friendly respectful service We had a great experience buying our Prius from Heart City. Eric was informative, quoted a fair price and did not push extras we didn't want. He even We had a great experience buying our Prius from Heart City. Eric was informative, quoted a fair price and did not push extras we didn't want. He even got everything ready for us while we traveled overseas so that the car was ready to pick up when we got home. More
by davisagli
Employees Worked With
Eric Miller
September 09, 2017
Customer focused and patient. Kendall Berg and Heart City are amazing to work with. Never once getting pushy, and always focused on me, the customer. He answered every question we Kendall Berg and Heart City are amazing to work with. Never once getting pushy, and always focused on me, the customer. He answered every question we had, and made sure all information was available to us. More
by Nathaniel S. Hall
Employees Worked With
Kendall Berg
September 08, 2017
Completely satisfied Kendall Berg helped my husband find a car I would like as well as fit in our budget. All I had to do was so test drive it and say I want it. Kendall Berg helped my husband find a car I would like as well as fit in our budget. All I had to do was so test drive it and say I want it. More
by Djhoke
Employees Worked With
Kendall Berg, Harold Davis
September 07, 2017
Highly recommend working with Richard Cripe. We've bought our last three cars from Heart City and have worked with Richard. The transaction goes smoothly. Richard is honest and straightforward. We've bought our last three cars from Heart City and have worked with Richard. The transaction goes smoothly. Richard is honest and straightforward. Fair price on our trade and on our new purchase. More
by APBIKERIDE
Employees Worked With
Richard Cripe
August 28, 2017
Great experience! Great experience and loved our sales rep! We shopped at different dealerships for over a week. We were shipped out by then. Kendall was very personab Great experience and loved our sales rep! We shopped at different dealerships for over a week. We were shipped out by then. Kendall was very personable and very knowledgeable for all our questions. He took the time for everything. It was a great experience, we'd come back! More
by Windsor5668
Employees Worked With
Kendall Berg
July 21, 2017
Return Customers Bought our 1st Prius from Eric in 2012, now our 2nd. No pressures, always fair & helpful. We couldn't like Heart City more, never had a bad experience Bought our 1st Prius from Eric in 2012, now our 2nd. No pressures, always fair & helpful. We couldn't like Heart City more, never had a bad experience there. Would give them 6 stars if we could. More
by Tim&Shelley
Employees Worked With
Tyler Lochmandy, Kendall Berg, Julianne Hess, Eric Miller
July 21, 2017
Pleasant buying experience It was a pleasure working with Eric Miller in the purchase of our new Sienna. Prices for both our new van and the vehicle we were trading were fair It was a pleasure working with Eric Miller in the purchase of our new Sienna. Prices for both our new van and the vehicle we were trading were fair which resulted in negotiations being finalized without the "game playing" often found with other auto dealerships. Both Eric and Harold Davis in the Finance Office were responsive to our questions and didn't attempt to pad the bill with unwanted items. This is our first purchase from Heart City but it probably will not be our last! More
by Sienna couple
Employees Worked With
Eric Miller, Harold Davis
