Healey Brothers Chrysler Dodge Jeep Ram

Not sure what it’s like buying a car from them but using there service department was a nightmare. I had a 3 pm appointment on a Friday for 2 recalls and check engine light. I knew wouldn’t be done Friday b there service department was a nightmare. I had a 3 pm appointment on a Friday for 2 recalls and check engine light. I knew wouldn’t be done Friday but Saturday or Monday ok. Monday passes no word Tuesday morning I get a call we haven’t looked at it yet. Mind you this is for a business work van. Tuesday I afternoon we fixed the recall amd have to sitillndonthe engine light . Finally after no call Wednesday incall Thursday morning to which I get inwill have an answer for you early after noon. Well I drive down there around 2 amd see my van still in the parking lot. Go into see Roberto and all he can say is I still don’t have an answer for you. So at this point after losing business for 6 days due to his constant lying amd xxxxxxxx I had to take my work van to Dutchess Dodge . I had been a Healy customer since 2008 amd will never go back there after this unprofessional treatment. More

Tim was great!! This is the third car Jeep that we purchased from him.. Throughout the last 15 or so years !! He is the best and always treats us fairly!! My daughter Harley just got her 2011 Jeep an purchased from him.. Throughout the last 15 or so years !! He is the best and always treats us fairly!! My daughter Harley just got her 2011 Jeep and she loves it. More

Healey Brothers runs their dealership unethically! They will not honor their agreement if they can make more money. Greedy and not an honorable business! Stay away... will not honor their agreement if they can make more money. Greedy and not an honorable business! Stay away... More

Poor service and unauthorized use of a customers vehicle The following is an accurate and factual accounting of the issues that have taken place at Healey Brothers Ram in Beacon NY. Truck was purchased in No The following is an accurate and factual accounting of the issues that have taken place at Healey Brothers Ram in Beacon NY. Truck was purchased in November of 2019, $35,000 was put down against the purchase price. The remaining balance of $31,324.78 was financed through Chrysler A problem occurred with a new 2019 Ram Limited in that the spray from the front tires threw road debris against the lower quarter panel and fender flairs of the truck causing severe pitting and damage to the paint in as little as just over 5,000 miles on a $66,000 vehicle. The Service Mgr instantly declined any warranty responsibilities and informed me to contact Chrysler for resolution. After contacting Chrysler I was informed that Chrysler would be working with the dealership to have this issue resolved. It was agreed in writing what work was to be completed on the vehicle by Chris Bellantoni Fishkill Auto Body was to perform the work. Remove and repaint the fender flairs Repaint the quarter panels of the truck Install a 3M clear protective film over the affected areas after the paint was completed and cured. The truck was brought to the Dealership on 4/13 and returned on 4/22 (a day with light rain and light periodic snow showers) After receiving a call that the vehicle painting was completed I picked up the truck only to see that the quarter panels were not painted as agreed. See photo #1 The truck was returned to the dealership to have the work completed as agreed on 4/27, it was returned to me on the 4th of May with the following issues. The truck was driven 79 miles while in the care of the dealership. The truck when dropped off had between 1/2 and 1/4 tank of fuel. When it was picked up at the dealership the low fuel light was on. See photos 2 & 3. Why on the receipt of work performed does the same mileage in as mileage out indicate 0 miles recorded? Something is not adding up and looks suspicious. When I questioned the mileage I was accused by Mr. Bellantoni of creating "WAY too much grief and no thank you's" for their efforts. This too is in writing. Fishkill Auto Body is only .7 miles from the dealership, when I questioned the milage I was informed that Fishkill Auto Body did not perform the work but rather another paint shop several towns away, 16 miles from the dealership. 16 miles from the dealership there and back is 32 miles, why was the truck driven another 47 miles? Who was driving my truck and why? Why was a different paint shop chosen after I was informed that Fishkill Auto Body (a highly respected shop that performs quality work) was changed to a shop so far away? When picking the truck up I noticed the passenger seat was reclined. When I questioned Mr. Bellantoni he informed me that the body shop reclined the seat to clean the truck after completing the paint repairs. That is a false statement, the truck was not cleaned. See photos 4, 5, 6 and 7. After picking the truck up I immediately took it to another shop to assess the quality of the work performed with a trained eye. There are runs in the paint There are unpolished sections of paint resulting in a fuzzy finish There is a line that is visible where the area was "masked off". The paint/clear coat was not blended to the rest of the body. As a result of this after a period of time the paint will begin to degrade at the tape line and begin to flake off. The paint work is not of professional quality, certainly not up to the quality of a $66,000 vehicle. The paint work was not performed using the best industry standards and practices, it remains unsatisfactory at best. If the photos are not attached they will be in the Google Drive link as they may be too large to attach to the email. After purchasing the top of the line $66,000 vehicle I am told to find another dealer to perform the work, this is how this dealership provides "the finest quality products and services to our customers in our Commitment to Excellence." More

Not a fan Bobby is arrogant and aggressive. Purchased a car at a different dealer for a much better price. The sales manager seemed pretty chill, but Bobby was Bobby is arrogant and aggressive. Purchased a car at a different dealer for a much better price. The sales manager seemed pretty chill, but Bobby was the worst. I get that I was trying to get a lower price than what was offered, but the way he spoke was downright disrespectful. I'm not gonna say that I would tell people not to go here, but I am gonna say to avoid working with Bobby. More

Maniflow problem Service is really bad they fix maniflow few months later same problem noise they put new screw gasket and now what I need good news is my first tr Service is really bad they fix maniflow few months later same problem noise they put new screw gasket and now what I need good news is my first truck More

customer service nightmare Awful experience. How this dealership received customer service excellence is beyond comptehension. The salesman did not keep promises, finance has no Awful experience. How this dealership received customer service excellence is beyond comptehension. The salesman did not keep promises, finance has no idea what fhey’re doing and regards to customer service? None. After shady offerings and finance options smells like these guys are lying to someone just to get sales in. No regard for what the customer wants or what was promised. Would never go back and letting all friends and others be wary of this dealership via social media. A dealership like this doesn’t deserve any awards - or customers for that matter. I didn’t buy and I’m thinking this is one of the moments in my life I’ll look back and say ‘smart move’. More

Excellent Service!!!!!!!!!!!!! I was traveling and 2 1/5 hours from home on a friday morning.My 2016 Dodge / Ram 3500 had a Deisel Exhaust Fluid problem , and needed to have a sens I was traveling and 2 1/5 hours from home on a friday morning.My 2016 Dodge / Ram 3500 had a Deisel Exhaust Fluid problem , and needed to have a sensor replaced. I was able to rent another truck from a nearby rental agency,(I was on my way to a weekend car show and needed a truck). Bill Vittorin (service advisor) explained he will try to get me in Friday or Saturday, however it may not be ready until Monday. I told him I would be coming back thru on Sunday. So at this time I was thinking I would have to go all the way home on Sunday, and return to pick my truck up on Monday. On Saturday Bill called me and said I was all set. You can pick it up on Sunday, as our sales dept is here from 11am - 4pm. Long story short I feel Healey Brothers went above and beyond for me . I will highly recommend them........... More

Upsetting I think it is important for a person to speak out when they feel they have been wronged. I am going through a six-month long ordeal with Jeep Healey B I think it is important for a person to speak out when they feel they have been wronged. I am going through a six-month long ordeal with Jeep Healey Beacon--#everydaysexism. Bottom line is: Women are treated much differently, insignificantly, if you will, in the car business. This has been clearly evident in my relationship with Jeep Healey Beacon, and now it is my responsibility to share these events with all of you. I leased a 2018 Jeep Compass in October of 2017. The salesman was underwhelming. As I asked about different features, his response was, “This is a new model, we don’t know much about it…” I had to return to Jeep Healey Beacon when I felt my car “pulling” to the side of the road. As it turned out, it was a feature that the salesman never explained. On that day, October 9, 2017, the GM asked me quite shockingly, “He never explained this to you?” Still, I was looking forward to driving a vehicle that could brave the harsh winters here in New York. The car began having problems within weeks of my leasing. Specifically, upon reversing, the system gets “stuck,” and the screen will do one of two things, turn an electric blue and then switch to the backup camera where it will stay until I restart the car. Or, it will do a flip-flop and change from electric blue to the backup camera back to blue and then to the backup camera again. I brought the car in on October 21, 2017 where they verified the issue and changed the entire radio system. The car was in Jeep Healey service until November 2, 2017 this time. It happened yet again. I continued to video the issue, as the problem is intermittent, and can be hard to capture on an everyday basis. As a result, I took the car to Jeep Healey service on November 6, 2017 where the car stayed until November 28, 2017. This time, they could not duplicate the issue. I have found this word “duplicate” very easily thrown around at Jeep Healey, a cop-out, which they use to mean not our problem. I was told to pick the car up, so I did knowing full well the problem would occur again. At this time, I left a message for the GM to contact me, and he never returned my call. Sure enough, on March 1, 2018, the same problem occurred. I took another video and sent it to Jeep Healey. While waiting for their response, which wasn’t coming, I took it upon myself to contact the Jeep Headquarters. They got back to me within a day or two and an executive began to work with me. On March 5, 2018, the car was returned to Jeep Healey and it has been there ever since (today is April 3, 2018). The executive, who has been working as a liaison between Jeff, the service manager, and me, asked me to go to Jeep Healey to meet with a tech. I went to Jeep Healey Beacon on Good Friday, and once again, was treated in an arrogant manner by Jeff. He even told me that the executive never told him I was to see a tech and I was to take the car home. Furthermore, he proceeded on telling me how many years he has been in the business and that in all his years he has seen about four successful lemon law cases. I thought, “Why would he say that? To further impress on me that I might be stuck with this defective vehicle?” He did, however, confirm the issue, and said, “Oh, we know there is a problem with the car.” When I asked him what he thought it was, his response was, “A wiring issue…” He followed that up by telling me that there was nothing more that the service department could do because they were unable to duplicate the issue. I then questioned, “Jeep Healey sold me a defective car…shouldn’t they take accountability?” He informed me that I could possibly make another deal with the GM, but it would cost me more money. Jeff finished with, “Corporate could get you out of the car.” I bought a car in good faith from Jeep Healey, and they have failed me, both in the quality of their product and the manner in which they have dealt with me, the paying female customer. On March 31, 2018, I called the GM and left a message. This time, after six full months---SIX MONTHS of videoed issues, I left a message that I would be writing reviews of Jeep Healey Beacon and that I was offended by the way I have been treated. I continued to take home a defective car time and time again. After my message, I received two call backs from the GM. I called back when I was available, he was in a meeting. He called me back and explained that Jeff, the service manager, was with him in case we had any technical questions. I very loudly said, “I do not want to talk about technical issues! I want help with this problem!” Do the right thing by your customers, stand by your product, support your female customers. I am a dedicated full-time educator of 20 years, who believes in doing what is right, and in sticking up for myself in times of injustice. This is one of those times. Furthermore, it is important for corporations to take ownership of their mistakes and to work on behalf of all of their customers. More

"RICH CLARK IS AWESOME" I would like to thank RICH CLARK for all his help in putting together my new JEEP CHEROKEE. I needed very specific options and equipment on this vehic I would like to thank RICH CLARK for all his help in putting together my new JEEP CHEROKEE. I needed very specific options and equipment on this vehicle. This was not a quick easy sale. Rich searched, found and added the additional items needed to finalize this sale in the most professional manner possible. Any one looking for a new or replacement vehicle really needs to call RICH CLARK for a seamless professional experience that they will not forget. THANK you RICH CLARK for all your help! More