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Headquarter Nissan

Columbus, GA

4.3
466 Reviews

1725 Whittlesey Rd

Columbus, GA

31904

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Showing 466 reviews

September 24, 2019

Go see Daryl Bird I just bought another vehicle from Daryl Bird (this makes 3) I highly recommend Daryl Bird and look forward to working with him in the future! Hands More

by Amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Byrd
Oct 18, 2019 -

Headquarter Nissan responded

We're so glad to hear this, Amanda! Thank you for your continued business and for taking the time to leave us this review!

September 06, 2019

No communications Lies and more lies Dropped off car with a 8:15 apt time, finally left at 9:30 am. They were asked to check the codes on check engine light and ac not blowing cold and t More

by JD
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Libby and Bill service manager
Oct 18, 2019 -

Headquarter Nissan responded

We're very sorry to hear this, JD. We apologize for any lack of communication or misunderstanding. If there are still any outstanding issues, we want to help resolve them. Please call our Loyalty Manager, Erin Williams, at 706-225-8100 ext 4704. Thank you.

April 12, 2019

Amazing experience Easy purchase and great sales team. Greg was terrific and made the whole process go over smoothly. I love my new 2019 Altima. If you’re in the market More

by MeghanD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Laster
Apr 12, 2019 -

Headquarter Nissan responded

Happy Friday, MeghanD! THANK YOU for taking time to provide us with a 5 STAR DealerRater review! I’m so happy that Greg Laster provided you with a TERRIFIC car buying experience and that the process was smooth and hassle-free :) We value you and truly appreciate you allowing us an opportunity to earn your trust and your business, MeghanD. If you should ever have any questions or concerns regarding your experience, please reach out to me directly at (706) 225-8100 ext 4704 or via email at ewilliams@headquarternissan.com. Again, thank you for the OUTSTANDING DealerRater review and CONGRATS on the purchase of your 2019 Altima --- we look forward to seeing you again soon! Hope you enjoy your weekend! Respectfully, Erin Williams (Loyalty Manager)

March 01, 2019

Oil change I have been along time customer of Headquarter Nissan, with owning two Altimas. The last few times I have made an appointment for my free oil change, More

by Altima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember the service person only that it’s a female ., Lyndi Springer
Mar 04, 2019 -

Headquarter Nissan responded

Good Monday morning, Lyndi, and thank you so much for taking time to provide us with feedback about your visit! I'm so sorry you had a frustrating experience and we'd like to address your concerns with you directly. I found a customer record with your first and last name, however, it shows that this guest's last visit was in 2015 --- either this is not you or your current customer records are listed under someone else's name. (The latter can occur when folks are in the same household but the person listed as the buyer is different from the person who brings the vehicle in for maintenance.) We value you and want to address your concerns directly and make sure your next visit is swift and hassle-free, Lyndi! Also, if you receive Lifetime Oil Changes and need a copy of your certificate so you will have it next time -- please let me know! You may reach out to me directly at (706) 225-8100 or via email at ewilliams@headquarternissan.com. Thank you again for your feedback and I look forward to hearing from you soon! Respectfully, Erin Williams (Loyalty Manager)

February 13, 2019

Crap cars They are crap cars and the manufacturer knows it and wont stand behind their cars do your research and read reviews dont buy a nissan!! More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Worked with jd the manager
Feb 18, 2019 -

Headquarter Nissan responded

Good evening, Brandon! I’m so sorry you’re still frustrated about your experience with your Nissan and I completely understand. I believe you’ve been working with JD directly as he waited to hear back from Nissan...Again, I’m so sorry for your frustration, Brandon. Respectfully, Erin Williams (Loyalty Manager)

February 06, 2019

I'm in a 2018 Nissan Titan I had the best buying experience I have ever had so far purchasing my 2018 Nissan Titan. My sales person was very informative and not pushy at all. Th More

by tyler123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Feb 18, 2019 -

Headquarter Nissan responded

Good evening, Tyler, and THANK YOU so much for providing us with a GLOWING DealerRater review :) I’m so happy you had the BEST BUYING EXPERIENCE EVER while working with Alonzo on the purchase of your Nissan Titan! We strive to provide upfront pricing along with a transparent and hassle-free purchase process and I’m so happy that’s what you experienced, Tyler! We value you and truly appreciate you allowing us an opportunity to earn your trust and your business. If you should ever have any questions or concerns, please reach out to me directly at (706) 225-8100 ext 4704 or via email at ewilliams@headquarternissan.com. Thank you again for the 5 star DealerRater review and we look forward to seeing you again soon! Respectfully, Erin Williams (Loyalty Manager)

September 08, 2017

I'm in a new 2017 Murano This dealership is great. Rebecca was prompt in getting info to me. She helped me get the car payment I needed. Would drive the 80 miles again to buy More

by MO Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Horsman, Frankie Elliston
Sep 08, 2017 -

Headquarter Nissan responded

Good evening, MO! Thank you so much for taking time to provide us with a fabulous 5 star DealerRater review --- we are so happy to read you had a hassle-free car buying experience while working with Rebecca! We truly appreciate you and value your business, MO :) Our goal is to provide our customers with a truly exceptional experience and we're so happy we were able to deliver that to you! Thank you, again, for your review and for allowing us an opportunity to earn your trust and your business. If you should ever have any questions or concerns, please reach out to me directly at ewilliams@headquarternissan.com or (706) 225-8100 ext 4704. Respectfully, Erin Williams (Senior Owner Loyalty Manager)

August 01, 2017

2017 Nissan Altima SR Silver Metallic Mr. Devon thank you for take care me on trade my 2013 Nissan Altima to a 2017 Nissan Altima SR. It was a gift for my wife for our anniversary, She lik More

by panamapr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon
Aug 01, 2017 -

Headquarter Nissan responded

Good afternoon, PanamaPR, and thank you so much for taking time to provide us with your feedback and 5 star rating! We appreciate you and value your business :) I love hearing that you had an exceptional car-buying experience wile working with Devon and the Headquarter Nissan team on the purchase of a new Nissan Altima for your wife! If you should ever have any questions or concerns, please feel free to reach out to me directly at ewilliams@headquarternissan.com or 706-225-8100 ext 4704. Again, we appreciate you and the opportunity to earn your business :) Respectfully, Erin Williams (Senior Owner Loyalty Manager)

May 02, 2017

Service is horid I have purchased two Frontiers from this dealership; their service used to be excellent and now it is terrible. Wait times for service to be completed More

by JohnHardesty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
May 03, 2017 -

Headquarter Nissan responded

Mr. Hardesty, I sincerely apologize for the experience that you received on your last service visit. We are going through employee changes in our service department right now and are down by a few of the essential people that we need for speedy service.. i know that is in no way an excuse and for that, i apologize. I would like to address your concerns personally if you would not mind calling 706-225-8100 and asking for Amanda Vreeland. I look forward to speaking with you. Respectfully, Amanda

April 05, 2017

Nice Altima You can trust Bessie to handle all of your car needs and she knows her job very well. Would recommend this dealership and Bessie to all of my family a More

by Brooks6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bessie Williams
Apr 10, 2017 -

Headquarter Nissan responded

Hi, Brooks6, thank you so much for your feedback! We are happy to read that you had such a great experience while working with Bessie and the rest of our Headquarter Nissan team to purchase your vehicle! :) If you should ever have any questions or concerns, please do not hesitate to reach out to me directly at avreeland@headquarternissan.com… or 706-225-8100. Respectfully, Amanda Like · Reply · Commented on by Amanda Vreeland · April 6 at 11:57am

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