Headquarter Mazda

Your business is not important to Headquarter Mazda Visited Headquarter Mazda on 2/27/19 and 2/28/19, and had completely different experiences. On 2/27/19, we were greeted, and quickly directed toward t Visited Headquarter Mazda on 2/27/19 and 2/28/19, and had completely different experiences. On 2/27/19, we were greeted, and quickly directed toward the car we were interested in. We test drove the car, and even took it home for the evening (to make sure it fit in the garage). Great experience, and loved the vehicle. On 2/28/19, we returned the car and experienced below average customer service. The gentleman we worked with the day before, forgot who we were and we had to reintroduce ourselves and remind him about the car. Then at the negation table, the value for our trade in was well below KBB, and received a quote for a model with less features. Even after pointing out the differences, they did not budge, and continued to quote us a trade in value for a vehicle different than ours. It became very clear quickly that they did not want our business. Besides the usually car dealship excuses, not once did anyone ask for my name or shake my hand in the entire time at the dealship. Clearly, I’m not important enough to warrant even an introduction, why would I be worthy of their below average business? More

Great first car buying experience Spencer was great throughout the entire car buying process and made it really easy and understandable, and made sure everything was taken care of. Not Spencer was great throughout the entire car buying process and made it really easy and understandable, and made sure everything was taken care of. Not a pushy salesman but makes sure you have everything you need. More

Wonderfully pleasant car buying experience! We needed to get my son son a car. Martin greeted us at the door and it just got better after that. Everyone was so helpful and friendly. This was We needed to get my son son a car. Martin greeted us at the door and it just got better after that. Everyone was so helpful and friendly. This was the best experience I've ever had buying a vehicle. More

An Exceptional Experience As a loyal Mazda owner of a CX-9, my wife wanted to down size to either a Mazda CX-5 or an Acura RDX (she has owned 5 Acura’s and what she traded in f As a loyal Mazda owner of a CX-9, my wife wanted to down size to either a Mazda CX-5 or an Acura RDX (she has owned 5 Acura’s and what she traded in for the CX-9, which we got from Don Mealy Mazda) when her lease was up. We started this process to look to turning in our CX-9 early, because Don Mealy Mazda would send us mail and emails every month once we were within 6 months of our lease termination, to push us to turn our CX-9 in early. Currently we live in Clermont, and Headquarter Mazda is less than a half miles from our home, so if she was going to go with the CX-5, her preference would have been to do it with Headquarter, but I do the negotiations and it is all about who gives me the best deal. I started with Don Mealy, and I did not feel at all that I was a valued customer, even though my lease was with them and the only reason I was going through this process was because they pushed me to do it. I then went up the OBT to Fountain Acura, where I had leased 4 vehicles from over 20 years. They too did not seem very interested in being agressive to get my business back. Finally, I was working with Jordan Pribanic and the Sales Manager Steve, who initially when I first met with them, they were not competitive, but encouraged me to let them know what they needed to do, after I had completed my negotiations with Don Mealy Mazda and Fountain Acura. I went back to them and let them know what they needed to do, AND THEY DID. My wife loves her new CX-5 Reserve and Jordan and Steve did a great job. Jordan has been very helpful and has spent valued “one on one” time with my wife to help her get all the features of her CX-5 working for her. I would highly recommend Jordan and Headquarter Mazda to my family and friends. Tim Gesner More

Best ever! Truly one of the most painless car buying experiences we have ever had. We highly recommend Headquarter Mazda! Martin walked us through every step of Truly one of the most painless car buying experiences we have ever had. We highly recommend Headquarter Mazda! Martin walked us through every step of the way. More

Mazda Customer Service We are very pleased with the consideration and respect shown us while coming to terms on buying a 2019 Mazda CX-5. On our 1st visit to Headquarter Aut We are very pleased with the consideration and respect shown us while coming to terms on buying a 2019 Mazda CX-5. On our 1st visit to Headquarter Automotive Mazda Dealer in Clermont, FL. we were approached by Martin Demerich, a sales professional. He really was the only employee we needed to work with and helped us realize the Grand Touring Model was the vehicle that would meet all of our needs. He made us feel comfortable and completely satisfied with our final decision. We now value his friendship and know we have someone at the dealership we can rely on for help and advice if the need arises. More

Great customer experience Very helpful and friendly. This was my second visit for service in 5 months. Kept me informed of progress of maintenance and on schedule. Anthony Very helpful and friendly. This was my second visit for service in 5 months. Kept me informed of progress of maintenance and on schedule. Anthony Cruz gave excellent customer service and care. Thank you, Anthony. More

Top Notch Service and Personable Staff My wife takes her car here for service and has always raved about how nice everyone is. They explain everything and they do a great job. Well, last My wife takes her car here for service and has always raved about how nice everyone is. They explain everything and they do a great job. Well, last week, I went with her to drop off her vehicle for service and later in the day, went with her to pick it up. She was spot on! I said as we walked back to the car after the drop off that they were very pleasant and friendly. That gave me comfort knowing that when she had car issues and I was not around...she was in good hands. A shout out to Service Advisor, Anthony Cruz. He was a true professional. Class act all the way. Thanks Headquarter Mazda! Five stars for you guys! More

Best car buying experience Went to Mazda to buy a used car ended up with a new CX5 for the price of a used car. Enjoyed working with our salesman Spencer Williams Went to Mazda to buy a used car ended up with a new CX5 for the price of a used car. Enjoyed working with our salesman Spencer Williams More

This dealership is a real gem. Our whole experience was wonderful from the salesman to the finance department. We were always treated with patience and a clear understanding of the Our whole experience was wonderful from the salesman to the finance department. We were always treated with patience and a clear understanding of the details of the sale. More