Headquarter Hyundai Genesis - Service Center

Great job. It was a great experience to shop at Head Quarter Hyundai. Shane koodos to your salesmanship. I enjoyed the experience. Hope to love the car. It was a great experience to shop at Head Quarter Hyundai. Shane koodos to your salesmanship. I enjoyed the experience. Hope to love the car. More

Horrible experience This unprofessional and shady dealership is giving Hyundai a bad name. I went in for a routine oil change and tire rotation. Took 3 and a half hours This unprofessional and shady dealership is giving Hyundai a bad name. I went in for a routine oil change and tire rotation. Took 3 and a half hours (with an appointment and a promise of it being done within an hour and a half) they DID NOT rotate the tires nor did they top off my fluids. My husband had to put windshield washer fluid in that evening. Hyundai are great vehicles! Do not waste your time or money at this horrible place. Their vehicles are over priced, their sales people are liars and their service department is shady. More

Great service experience! Service team accommodated my service request even though I did not have a prior appointment. Jay also kept me informed as I waited. The waiting area c Service team accommodated my service request even though I did not have a prior appointment. Jay also kept me informed as I waited. The waiting area could use more seating but the area is clean. More

Much better service than Holler Hyundai. Their service department knows what they are doing unlike Holler Hyundai. The get the proper amount of air in your tires. They wash your car for you Their service department knows what they are doing unlike Holler Hyundai. The get the proper amount of air in your tires. They wash your car for you. They have a get lounge to wait in with movies, coffee and donuts. They are just as prompt in their service but your car comes back right with everything that is supposed to be on it, as in valve stem caps unlike Holler and no greasy hand prints all over your car. They know that the Sonata Hybrid tires manufacturer's recommended PSI in the owner's manual and side door post is 35 not 32 like Holler. The staff is friendly in their service department. I bought my car at Holler for the price but I will now buy from Headquarter Hyundai as they have much better service after the sale. More

MARITZA LOPEZ since I get to the dealer, every single person working there where great. Very respectful. I will definitely recommended this dealer to anyone who is since I get to the dealer, every single person working there where great. Very respectful. I will definitely recommended this dealer to anyone who is looking to buy/lease a new car. More

Thank you to the Service & Parts department! I am a new customer to Headquarter Hyundai. I recently had a flat tire on my 2013 Tuscon. My tires were still fairly new, and did not seemed like they I am a new customer to Headquarter Hyundai. I recently had a flat tire on my 2013 Tuscon. My tires were still fairly new, and did not seemed like they needed replacing. I went to another tire center where they told me it could NOT be patched and not only did i need to purchase one tire, but 2 tires to balance it out. I wound up shopping around and called Headquarter Hyundai to see if they could order the same tire for me that I already had on the car. I spoke with Ricardo in parts, and he was EXTREMELY helpful in not only finding my tire for me, but giving me a great price on it. I arrived for my appointment and was greeted by Chris Sweet in the service department, even though he seemed busy, he assured me he would be right with me, with a friendly greeting. He looked at my tire, and told me it looks like they can easily patch my tire (Saving me money on purchasing a new tire) and not only that, there would be NO CHARGE for the service today, and wished me a Merry Christmas! It was so nice to see such wonderful customer service, and I can promise you that not only will I be back to the service department for any of my needs, I will highly recommend the dealership as well. A++ service! Thank you!!!! More

Great Service Department Shane is great. Great service........... the service department treats your cars like their own. the Collision center will work on any type of vehic Shane is great. Great service........... the service department treats your cars like their own. the Collision center will work on any type of vehicle owned. More

Chris Sweet, great represenative.. Christopher Sweet has helped us many times and has provided the best knowledge and care we have received from a car maker. He is always pleasant and Christopher Sweet has helped us many times and has provided the best knowledge and care we have received from a car maker. He is always pleasant and we appreciate his time and effort. We will be going back to see him again in the future. Great representative!! More

Beyond the call of duty Our salesman, Bob Dennis volunteered to do some labor at my home in the driveway. He went "beyond the call of duty." Bob Dennis sold the car to my d Our salesman, Bob Dennis volunteered to do some labor at my home in the driveway. He went "beyond the call of duty." Bob Dennis sold the car to my daughter. I have had nothing but a positive experience with everyone at the dealership when I take the car there for service. However, Bob Dennis deserves to be blessed for what he did when he helped me to make the driveway more practical for the car. More

Extreme Service! My service agent Chris Sweet was extremely helpful in assisting me with my car issues. His knowledge of the products, ability to explain technical iss My service agent Chris Sweet was extremely helpful in assisting me with my car issues. His knowledge of the products, ability to explain technical issues in laymen's terms so I was able to understand the first time and his extremely friendly and "customer comes first" attitude was in a word comforting. The back story is that I called the service department at Headquarter Hyundai to ask some questions about a 2011 Tucson that I was about to purchase for my daughter. It was still under the manufacturers warranty so I decided to contact the dealer to try and gain some information on its history. Chris Sweet answered the phone and immediately began to ask me the vin so he could look up the vehicle history. His whole demeanor was pleasant and as I stated in the beginning, calming to a very stressful situation. I had my daughter on one side and the salesman on the other trying to get me to sign the deal. You can get an idea of the ordeal I was in. Chris understood my predicament from the beginning so he went into action. In the end he assured of coverage I had if I were to run into any issues. He also help me seal the deal on the purchase because if I hadn't spoken with Chris I might not have made the purchase. I just picked my car up from the service department. What a great experience. Chris checked the car out from head to toe. Multi point inspections, recalls and some other issues I wanted him to look into. I had his whole team on the job! I am very pleased with the results and more important, my daughter is very happy. Hats off to you for the extreme service provided by Chris Sweet! More