Headquarter Hyundai Genesis

Great experience!!! Joel Himmel was very knowledgeable about autos, and extremely personable. Everyone should have the pleasure of working with such a professional as Joe Joel Himmel was very knowledgeable about autos, and extremely personable. Everyone should have the pleasure of working with such a professional as Joel. Thank you. More

Great People! What really sold us on purchasing our Hyundai Santa Fe from this dealership, was the courtesy, friendliness, and respect with which we were treated by What really sold us on purchasing our Hyundai Santa Fe from this dealership, was the courtesy, friendliness, and respect with which we were treated by both Alex and Chuck. We were subjected to exactly zero pressure to buy, and over the course of 3 separate days and two separate test-drives, they treated us just perfectly. More

Amazing The salesperson was friendly, warm, and welcoming. They explained everything throughly which I appreciated. The car is great and overall my experience The salesperson was friendly, warm, and welcoming. They explained everything throughly which I appreciated. The car is great and overall my experience with the company is excellent so far. More

My Vehicle Purchase Experience The car buying process took longer than I anticipated. The staff at the dealership were friendly and helpful. Overall I feel happy with the buying exp The car buying process took longer than I anticipated. The staff at the dealership were friendly and helpful. Overall I feel happy with the buying experience. More

Buyers beware of bait and swich and dishonest practices On 11/29/15 I came into the dealership based on an "E-Price" from the dealership only to find out that it included multiple rebates I did not qualify On 11/29/15 I came into the dealership based on an "E-Price" from the dealership only to find out that it included multiple rebates I did not qualify for including; being a UBER Driver, Military and Recent College Grad. My price went up $4,000 and after I shared my disappointment of those sales practices suddenly the price dropped down again. I left since I do not trust those types of sales practices. On 12/14/15 I wanted to give the dealership another chance and buy from my local dealership and reached out to the Salesman, Robertito Alvarez during 11/29/15. In an effort for transparency I request pricing for "OTD" Out the door pricing, for a Hyundai Sonata SE and requested no surprises and include tax, tag and total price. (Knowing I did not qualify for any of the other rebates above) 3:10pm I sent Robertito a message asking for complete transparency as I knew what price I could by it through TrueCar. 3:18pm Robertito's response, The O.T.D $19,448.37 I am onsite walking the lot at 10:05am and Robertito greets me in the lot he brings me a piece of paperwork and says he made a mistake and the price was off by $2,000.00 as you can imagine I am visibly upset and say how can this be you assured me that this pricing was right and even confirmed with me this morning. He said he made a mistake, that mistake would have been taken better if the pricing wasn't confirmed three times prior to that. I asked to see a manager and have him send someone with authority outside and he said if I wanted to see a manager to come inside. I called the GM Bill Wolf and he was very nice and agreed with my concerns and issues with how this played and put me in touch with the General Sales Manager, John. I shared with him my concerns and how this went down and basically he said, the price above was before tax and he would honor it as long as I paid tax increasing the price $2,000.00. He said then he had to check with the Managers above him to see if they would let him sell the car for that price. John left me a voicemail and said they would not honor that price. I am in national sales and know when I put something in writing even if a mistake my customers expect better customer service and assistance unlike what I received. I gave the dealership the chance to do the right thing and instead they treated me as if my business did not matter to them and today and this is my last time dealing with this dealership, and know that Headquarter Hyundai lives up to the typical reputation of car dealerships are known for, shady, dishonest and trying to pull a fast one. Buyers beware. More