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Headquarter Hyundai Genesis
Sanford, FL
916 Reviews
When you do business with Headquarter Hyundai you can be sure you are in good hands. At Headquarter Hyundai we offer the most reputable and professional automotive services in Central Florida. Professionally owned and operated, we strive to make your visit personable and worry free.
Fast & Reliable Auto Service
Count on the experts at Headquarter Hyundai to provide the highest standards of service in the industry and help you avoid those automotive pitfalls down the road. At Headquarter Hyundai of Sanford, we specialize in providing prompt and professional service for all your automotive needs. Each member of our team is here to serve you and provide you the peace of mind only Headquarter Hyundai can deliver.
Choose Headquarter Hyundai of Sanford, for all of your automotive needs and take advantage of our unbeatable prices and excellent customer service. Contact us at 407-292-0000 for further information. Our office hours are:9am - 9pm
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 916 reviews
November 13, 2019
Recently purchased a 2020 Santa Fe limited. Super easy! Mike made it an easy process. Sorry I forgot the guys name but finance guy was awesome as well. They noticed a small issue with the gas door hing Mike made it an easy process. Sorry I forgot the guys name but finance guy was awesome as well. They noticed a small issue with the gas door hinge - had it on order before I even got to the car to notice it. Also had a minor issue with paint chip on door, service manager took care of it immediately! Highly recommend! And you get snacks and water while waiting for service. More
by Cheryl D
Employees Worked With
Mike D, Francisco Ayala, Guido "G" Montero
November 09, 2019
Professional Service all tye way Hi Tony thanks for being very knowledgeable and professional because thats what sold me. Again thanks again for getting us something to eat because Hi Tony thanks for being very knowledgeable and professional because thats what sold me. Again thanks again for getting us something to eat because thats what i needed for my diabetes. Your a kind person. More
by Ms Vivian
Employees Worked With
November 09, 2019
Above and Beyond Tony was extremely helpful with the purchase of my new accent. He was kind and informative, and answered any questions that I had. When there were som Tony was extremely helpful with the purchase of my new accent. He was kind and informative, and answered any questions that I had. When there were some issues with financing, Tony and the team at Headquarter spend several hours to find a solution so I could take my car home. Thank you so much for your help! More
by rdwandmacher
Employees Worked With
November 04, 2019
You need to storm out to get a good deal My purchase experience at Headquarter Hyundai started out bad, then turned around into a great experience. I dealt with three people in the purchase o My purchase experience at Headquarter Hyundai started out bad, then turned around into a great experience. I dealt with three people in the purchase of my 2020 Veloster Turbo Ultimate. My experience started out with me arriving to the dealership and being greeted by Michael D’Agostino. Michael took some extra information as we discussed which car I wanted. The specific trim I was interested in wasn’t available at the dealership, so I test drove a Veloster 2.0 Premium. This allowed me to get a feel for the interior, though the turbo and 2.0 drive styles are very different. I was interested in leasing the car and had already done a lot of research from Hyundai’s website. I knew what the MSRP was and what my trade-in was worth. I was shocked when the sales manager, Maurice Smith, came back with a monthly cost of almost $200/month more than what was shown on Hyundai’s site ($286/month). The price was bumped up by a $1,836 dealer installed equipment fee (nitrogen filled tires, etc.) and the known $780 dealer fee. I negotiated back and forth with Maurice regarding my trade-in and removing the dealer installed items. He informed me that this car was rare and that it was a $30,000 car, so he didn’t know what I was expecting. I told him I was expecting the price to be closer to the MSRP. Maurice again let me know that this car was hard to find, etc. The way he was speaking to me was in a very condescending manner, as though I was insane to think I could get the car for around $300 a month. It was at this point I decided to leave, I asked Maurice where my keys were and that I was done. He replied that he didn’t want my keys and they were on the front desk. I left the dealership and was in my car reversing out of the parking space. In my rear-view mirror, I see a man in a tie running out of the doors telling me to stop. I get out of the car and meet David Castro, the desk manager. He asks me if we can get a deal would I sign. Absolutely, that’s what I’m here to do, but I’m not going to be taken advantage of. While walking back into the dealership I explained to David (with Maurice walking next to us) that Maurice kept informing me of the rarity of the car in a way that was trying to justify the higher cost of the car. David and I entered one of the perimeter offices and he asked to see what the Hyundai site showed. After showing David exactly what I entered, he left the office for about 3 minutes and came back with a deal that I was looking for ($308/month). I was very happy, but at the same time very mad. Why did I have to storm out of the dealership to get a fair deal? Was it because I look younger, or maybe I wasn’t taken seriously at first? I can’t say for sure, but the fact that the “walk away” is still a thing in 2019 is sad. I told David that I hope next time it won’t take me storming out to get a fair deal (unfortunately I’m sure it will be required). Michael called me Saturday morning to let me know the car came in from Miami and was ready, it was like Christmas. I went to the dealership and saw the car, it was BEAUTIFUL. While I’m looking at the car, Maurice Smith came out and said “See, I got it done for you!”. My blood boiled, I let him know that it was not him who “got this done” but it was David Castro giving me a fair deal that did. Maurice didn’t understand why I was upset. He let me know that he had to work out trading with the other dealership for the car (I thought that was part of his job). I apologized for my rudeness and thanked him for his part in getting the car here. Michael and I finished everything up and I drove off in my new 2020 Veloster Turbo Ultimate. I can’t say enough great things about Michael D’Agostino and David Castro. Maurice Smith on the other hand needs to be coached on how to speak with customers and to not seek praise for doing his job, especially after driving a customer to storm out of the dealership. If it wasn’t for the need to storm out to get a deal, I would have given the dealership five stars instead of four. More
by Adam Baligian
November 04, 2019
Fast efficient courteous and excellent Agents were very helpful thorough professional... Yustin Jordan in finance was very helpful and professional. I was completely satisfied cool. Keep up Agents were very helpful thorough professional... Yustin Jordan in finance was very helpful and professional. I was completely satisfied cool. Keep up the good work. More
by Wingrove
Employees Worked With
October 28, 2019
Hyundai HQ Sanford Went in to get my car checked out for maintenance and ended up walking out with a new car. I really enjoyed this dealership and the people I got to wo Went in to get my car checked out for maintenance and ended up walking out with a new car. I really enjoyed this dealership and the people I got to work with a great sales team and came up with a price package that was manageable for my needs. Tony was my direct sales person and he went above and beyond my expectations and really helped me from the moment I walked in until the moment I left happily driving my new car. More
by nathanfliger31
Employees Worked With
October 25, 2019
Spectacular Tony approached me prior to checking in with a very welcoming attitude, made me feel right at home. Went over some paperwork and viewing of another ve Tony approached me prior to checking in with a very welcoming attitude, made me feel right at home. Went over some paperwork and viewing of another vehicle. Great overall customer service!! Highly recommend. More
by Katelyn Knott
Employees Worked With
October 20, 2019
Friendly and down to earth chuck and his staff were nothing short of amazing. They really made us feel welcome and they were not pushy. I appreciate his patience and kindnes chuck and his staff were nothing short of amazing. They really made us feel welcome and they were not pushy. I appreciate his patience and kindness . Would recommend headquarter! More
by Kp
October 18, 2019
A Decent Dealer experience Overall I will rate my time at the dealership an 8.5 out of 10. I would have rated a 9.5 but they did one thing that upset me (but was quickly fixed). Overall I will rate my time at the dealership an 8.5 out of 10. I would have rated a 9.5 but they did one thing that upset me (but was quickly fixed). I stopped by the dealer on a Thursday night and took a 2015 Sonata for an extended test drive. Before I even went to the dealer I called and talked to the internet sales person and told them I had searched Hyundai’s official website for a certified pre-owned Sonata and located two options, one at their dealership with 49k miles lister for $12.5k and another at Orlando Hyundai with 51k miles for $10,900. I asked if they could price match another cpo car with similar features and miles from another dealership. They stated they could so I stopped by their dealer. Fast forward to Friday morning I come in and they presented me with their price, it is not priced matched even though I gave them all the information in 24 hours to get everything set up. When they showed me the price I wanted to get my old car and drive to Orlando Hyundai to get the same car for a lower price. I gave them one opportunity to fix the price and match the other dealership and they were able to. It just rubbed me the wrong way that I went out of my way to confirm they can do it when I talked to the internet sales team, provided them the details from the other dealer and they didn’t use the time I gave them. Other then that issues the rest of the process was very smooth and the sales person “Tony” was friendly and did his best to get the dealer to work with me in the price of the car. More
by MikeD
Employees Worked With
October 17, 2019
My experience at dealer I had great experience at dealership and my sales person Tony Frazier was out standing. He answered all my concerns and stayed with me through the en I had great experience at dealership and my sales person Tony Frazier was out standing. He answered all my concerns and stayed with me through the entire process. Make sure you ask for him if in the market for a new vehicle. More
by Johnc
