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Headquarter Hyundai Genesis

Sanford, FL

4.7
916 Reviews
When you do business with Headquarter Hyundai you can be sure you are in good hands. At Headquarter Hyundai we offer the most reputable and professional automotive services in Central Florida. Professionally owned and operated, we strive to make your visit personable and worry free. Fast & Reliable Auto Service Count on the experts at Headquarter Hyundai to provide the highest standards of service in the industry and help you avoid those automotive pitfalls down the road. At Headquarter Hyundai of Sanford, we specialize in providing prompt and professional service for all your automotive needs. Each member of our team is here to serve you and provide you the peace of mind only Headquarter Hyundai can deliver. Choose Headquarter Hyundai of Sanford, for all of your automotive needs and take advantage of our unbeatable prices and excellent customer service. Contact us at 407-292-0000 for further information. Our office hours are:9am - 9pm
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985 Rinehart Rd

Sanford, FL

32771

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Showing 916 reviews

August 07, 2020

Genesis Sales Tony was great; Unfortunately no 2020 G-80s were readily available. Covid 19 probably had a lot to do with that. Availability was.the issue. More

by rcavanna
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2020 -

Headquarter Hyundai Genesis responded

Thank You for your business and taking the time to recognize Tony Frazier and give us a 5 star review. You are correct that Covid-19 has shut down factories the world over and shipping times are not even know to us the dealer. I hope to see you in service and thank you again. Sincerely, William J Wolf General Manager Headquarter Genesis/Hyundai w.wolf@hqhyundai.com

August 07, 2020

From the GM William Wolf to our Salesman Justin Restrepo everyone was very professional and customer service oriented. Made my me and my wife very comfortable with the whole transaction. More

by MWOLF5764
Recommend Dealer
Yes
Employees Worked With
David Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Conway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts Manager Rodney Lowe ordered some better floor mats. , William Wolf, Guido "G" Montero, Dariek Love, Christopher Moore, Justin Restrepo
Aug 08, 2020 -

Headquarter Hyundai Genesis responded

Mark, once again thank you for your business and taking the time to tag us all. I look forward to seeing you soon and discussing the private label. Again Thank You Sir for choosing us when deciding where to purchase your vehicle. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

August 04, 2020

It was a great experience! Very happy with my car. Everyone was very friendly and welcoming, Specially Tony Frazier who worked with me thru the entire process! Thank you More

by dadrada1981
Recommend Dealer
Yes
Employees Worked With
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jamsky, Manuel Torres
Aug 04, 2020 -

Headquarter Hyundai Genesis responded

I want to thank you for both your business and taking the time to write a 5 star review and recognizing Tony Frazier, Manny Torres and Keith Jamsky. We train and work to give everyone a 5 star experience. Again thank you for taking your time to write such an outstanding review. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

August 03, 2020

I would give David 5 stars he was very helpful and helped me to find a vehicle that would suit my needs. Needless to say I walked out with nothing but it wasn't David fault it was one of the Manger that did More

by bigteddybear2189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Mompoint
Aug 03, 2020 -

Headquarter Hyundai Genesis responded

Sir, I apologize for the way you were treated. This is certainly not how I want a customer to ever feel. I would ask you to please send me an email with your name and I would like to train the manager involved on how poorly this was handled. I thank you for your business and ask again to please help me so this stops. I take full responsibility and can only say this is not how I run the store or want any of my employees treating customers. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

July 30, 2020

Was very helpful wasn't pushy I really appreciated the time and his effort i am very pleased. Everyone in the dealership showed helpfulness to assist however they could. More

by Tommonacasmith
Recommend Dealer
Yes
Employees Worked With
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Headquarter Hyundai Genesis responded

I want to say thank you for both your business and taking the time write such a nice review of your experience. I know Tony Frazier wants to make sure all of his customers have an excellent experience. I look forward to seeing you in service when the time comes for your oil change. Again thank you for your business and review. Regards, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

July 23, 2020

Very friendly knowledgeable staff that was very accommodating. Tony did a great job explaining the features of the vehicle. The test drive sold me. -Todd More

by tgammo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Headquarter Hyundai Genesis responded

I want to say thank you for both your business and taking the time to give us a 5 star review. Tony Frazier, is a very knowledgeable and caring Guest Relations Manager. I am glad that your experience was what you wanted. I want every guest to have a 5 star experience at Headquarter Hyundai. I am always happy to insure that you continue to receive a 5 star experience and if there is anything I can do to enhance your experience I welcome the suggestion. I look forward to seeing you in service where I know the 5 star experience will continue. Again thank you for your business and taking the time to write such a nice review. Regards, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

Jul 31, 2020 -

Headquarter Hyundai Genesis responded

I

July 21, 2020

It was a great experience. I’ve always had it smooth and easy at this dealership. Very friendly I met w Tony and set up an apt, I came back the next day and worked w Carl. Both guys were amazing. . Carl was More

by Wildwoman12
Recommend Dealer
Yes
Employees Worked With
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl salesman. Five star, Christopher Moore
Jul 31, 2020 -

Headquarter Hyundai Genesis responded

WOW, thank you for both your business and taking the time to write such a great review of Tony Frazier, Carl Bohannon and Chris Moore. I really like to see a customer as enthusiastic as you are about your experience at Headquarter Hyundai. I want everyone to receive the treatment and experience you write about. Again, Thank you so much for your business and I look forward to continuing 5 star treatment in our service department. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

July 18, 2020

Excellent service, the whole experience was wonderful. I will never buy a car anywhere else. I am from Kentucky and this long distance purchase went smoother than any in person car deal I have ever done. Th More

by shipleyhl64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Wolf
July 15, 2020

I love my salesman tony he was very helpful, informative, and amazing. I told him what vehicle i wanted and he made it happen . you need more people like Tony because he is amazing at his job. More

by Stasha
Recommend Dealer
Yes
Employees Worked With
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2020

Tony was courteous and knowledgeable about the cars. He listened to what I wanted and brought a Kona for me to try that was perfect. More

by shslinda
Recommend Dealer
Yes
Employees Worked With
Gayland Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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