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Headquarter Hyundai Genesis

Sanford, FL

4.7
916 Reviews
When you do business with Headquarter Hyundai you can be sure you are in good hands. At Headquarter Hyundai we offer the most reputable and professional automotive services in Central Florida. Professionally owned and operated, we strive to make your visit personable and worry free. Fast & Reliable Auto Service Count on the experts at Headquarter Hyundai to provide the highest standards of service in the industry and help you avoid those automotive pitfalls down the road. At Headquarter Hyundai of Sanford, we specialize in providing prompt and professional service for all your automotive needs. Each member of our team is here to serve you and provide you the peace of mind only Headquarter Hyundai can deliver. Choose Headquarter Hyundai of Sanford, for all of your automotive needs and take advantage of our unbeatable prices and excellent customer service. Contact us at 407-292-0000 for further information. Our office hours are:9am - 9pm
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985 Rinehart Rd

Sanford, FL

32771

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Showing 916 reviews

September 29, 2020

Tony Frazier is the BEST Genesis salesman I have worked with in the past 10+ years of buying and leasing Hyundai/Genesis vehicles. From the first time we communicated, until I picked up my new 2020 G80 Spo More

by TomK
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Berry
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Headquarter Hyundai Genesis responded

Tom K, thank you for both your business and taking the time to give us a 5 star review while recognizing Tony Frazier. Tony goes out of his way to make sure his guests are both happy and understand the myriad of features on the new vehicles. I look forward to a continued 5 star experience by you when you come to our service facility. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

Sep 29, 2020 -

TomK responded

Mr. Wolf, I completely enjoyed our conversation on the phone, Thanks for taking the time to speak with me. Forgot to Mention “Moe” in Finance, 5 Stars!! From the time the paperwork was printed, until I was done signing, Process took less than 5 min. Moe is an OUTSTANDING guy and pleasure to work with. Best to You and all your Employee’s, Tom K

Sep 30, 2020 -

Headquarter Hyundai Genesis responded

Tom, I thoroughly enjoyed our conversation and know that as far as what we discussed I am always just a phone call away. That goes for any experience that is less than 5 stars in the service department. We do have the service valet. When you make an appointment online you can request us to pick up and then drop off your vehicle when complete. We leave a rental with you. Warmest Regards, Bill

Sep 30, 2020 -

TomK responded

Bill, Live in Panama City, Florida (5 1/2 hours away), so, Will get serviced closer to home. Again, please don’t hesitate to reach out if I can help anyone you know that needs it. My Best to You and Everyone at Headquarter Genesis. Warmest Regards, Tom

September 14, 2020

Tony was a pleasure to work with. He showed me much patience during my time of indecisiveness. I would recommend him to my friends & family. More

by Andrea Vining
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Brumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Moore
Sep 15, 2020 -

Headquarter Hyundai Genesis responded

Andrea Vining, thank you for both your business and taking the time to write such a nice 5 star review recognizing Tony Frazier, Chris Moore and Chuck Brumm. We train and work hard to provide every guest with a 5 star experience. I look forward to continuing to give you a 5 star experience in our service department. Again, thank you for your business. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

September 14, 2020

I turned down getting a new car for awhile. I went in one day to have something fixed after I was already there and walked out with another car the next day I came back for another repair. It’s always about More

by k.schumann007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jamsky
Sep 15, 2020 -

Headquarter Hyundai Genesis responded

Andrea Vining, thank you for both your business and taking the time to write a 5 star review recognizing both Tony Frazier and Keith Jamsky. I appreciate you trusting Headquarter Hyundai with your business. Again, thank you for your business and I want to continue to make sure every guests receives a 5 star experience. If you have any suggestion on how I can make your experience with us any better please email me and I will do all I can to act upon it. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

August 29, 2020

For a remote process, it went as smoothly as If though, I was there face to face! Justin did a fabulous job explaining all the features! He was extremely professional and knowledgeable! I look for to an ong More

by Bwoodley
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Lillibridge was really good at coordinating the entire experience!, Christopher Moore, Justin Restrepo
Aug 31, 2020 -

Headquarter Hyundai Genesis responded

BWoodley, thank you for both your business and taking the time to write such a nice review recognizing Justin Restrepo, Chris Moore and Shane Lillibridge. Justin works hard to make sure all of his guest's receive 5 star experiences. I look forward to continuing to offer 5 star experiences when you service your vehicle with us. Again thank you for your business and the 5 star review. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

August 25, 2020

Tony Frazier was very accommodating in finding a vehicle with options we requested, the whole team was riendly and cooperative. The experience was very enjoyable. More

by Grandpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Moore
Sep 15, 2020 -

Headquarter Hyundai Genesis responded

Thank you for both your business and taking the time to write such a nice review recognizing Tony Frazier and Chris Moore. Tony works hard to make sure all of his guest's receive 5 star experiences. I look forward to continuing to offer 5 star experiences when you service your vehicle with us. Again thank you for your business and the 5 star review. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

August 22, 2020

I'm back and have purchased my 3rd Hyundai. I return because i am totally satisfied and comfortable with the dealership, from Chris Moore in financing, Tony Frasier , Ben my salesman this time and the s More

by eandrews63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guido "G" Montero, Christopher Moore
Aug 22, 2020 -

Headquarter Hyundai Genesis responded

Thank You so much for you business (3rd Hyundai) and taking the time to recognize Ben, Tony Frazier, G Montero, Chris Moore and David Young. We all want every guest to have the same experience as you do in sales and service. Again thank you for taking your time to recognize each of these fine employees and of course for your purchase of Hyundai #3. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

August 19, 2020

Outstanding help with my purchase of my 2017 Hyundai Sport. Mr. Frazier provided non-pressure assistance every step of the way during the purchase process and - very importantly - AFTER the purchase. More

by leefin153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayland Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Headquarter Hyundai Genesis responded

Thank you so much for both your business and taking the time to write such a nice review recognizing both Tony Frazier and Gayland Young. Both of these gentlemen care about their guests and try to do everything possible to make you feel comfortable and happy about doing business with them. Again thank you for your business and nice review. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

August 19, 2020

Justin was very professional and friendly. We felt very comfortable and safe with the proper precautions and felt very welcome. We were also very pleased with the finance dept. We were not pressured to buy More

by Daniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Restrepo
Aug 20, 2020 -

Headquarter Hyundai Genesis responded

Daniel, thank you both for your business and taking the time to write such a nice 5 Star review while recognizing Justin Restrepo. Justin, works very hard to take care of his guests and make them feel at home. I look forward to seeing you in service where the 5 star experience will continue. I am always open to suggestions on how to make your experience even better so if there is any suggestions please feel free to email me. Again thank you for your business and the 5 star review. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

August 09, 2020

Tony was excellent in explaining all the features of my Genesis! Chuck facilitated a seamless car buying experience. I can't say enough how impressed I am with Headquarter Hyundai and all the professionals More

by nicoleluethje
Recommend Dealer
Yes
Employees Worked With
Chuck Brumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Moore
Aug 14, 2020 -

Headquarter Hyundai Genesis responded

Thank You so much for your business and taking the time to give the store, Tony Frazier, Chris Moore and Chuck Brumm a 5 star review. I know the Genesis is filled with so much technology that we welcome you to come back and Tony will go over the features again. We have service valet so that when service is due you can simply call/text or set up an online appointment and we will pickup your Genesis, perform the service and return it to you at your convenience. Again, thank you for both your business and writing such a nice review recognizing the staff that helped you during your decision process. I am always here and available to help in any way to enhance and continue giving you our guest a 5 star experience. Sincerely, William J Wolf General Manager Headquarter Genesis w.wolf@hqhyundai.com

August 08, 2020

Tony was great to work with and helped me find the best care for my needs. Tony is always available to answer any questions before and after the sale. More

by smarket
Recommend Dealer
Yes
Employees Worked With
Shawn Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jamsky
Aug 14, 2020 -

Headquarter Hyundai Genesis responded

Thank you so much for your business and taking the time to write such a nice 5 star review. Taking the time to recognize Tony Frazier, Shawn Wright and Keith Jamsky in such a nice way really makes my day. We train hard to make sure everyone that does business with Headquarter Hyundai has a 5 star experience and from your review I see that we succeeded. I am always open to suggestions on how to enhance your experience and make it easier to conduct business with us. I have launched a Digital Store "Fast Lane" that allows you to do as little or as much, up to an including home delivery without ever coming into our facility. I look forward to see you in service where we will continue to strive to give you a 5 star experience. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

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