Headquarter Honda - Service Center

blaming on the customer dont allow the customer to speak Horrible service! I have had 4 Hondas never had an issue until I experienced Headquater Honda. I purchased a brand new civic SI a week ago. I wa Horrible service! I have had 4 Hondas never had an issue until I experienced Headquater Honda. I purchased a brand new civic SI a week ago. I was on the Highway and my tire gauge came on pulled over immediately to find the tire was completely flat. With the new models they come with s spare or donut tire. Instead it came with a tire repair kit machine thing. When pulling out The liquid was empty. I called Honda roadside assistance they tolled my vehicle to headquater Honda. Right away the put the blame on me. immediately they said looks like you been off roading. I replied really a brand new sports car? absolutely not. There service people didn't even know about the tire repair kit replaced the spare tire. oh but there's much more... So now they come in and said I will owe 189.00 plus tax on the tire and made go out there to see a little hole in my tire and showed there was powder on it. I said ok but why didn't your tire repair kit did not work if you claim there is residue on this? They rudely said that something needs to wedged in there. I researched the repair liquid its designed to fill in small holes. another lie from them... oh one more thing they would not give me a loaner so I was stuck finding a ride to the other side of town and I had two small children with me.... I would strongly recommend another dealer. More

Steven Poncelet is the Best! I was shopping for a newer used car and had the best and most honest experience with Steven Poncelet at this Dealership! Ask for him, he is up-front a I was shopping for a newer used car and had the best and most honest experience with Steven Poncelet at this Dealership! Ask for him, he is up-front and truly listens to what is is you are looking for. You will not be disappointed! More

Experienced tire problem driving on highway Drove into HH, my car was driven over to tire section, and problem found in a few minutes. Tire patched, and also had battery checked! Everyone t Drove into HH, my car was driven over to tire section, and problem found in a few minutes. Tire patched, and also had battery checked! Everyone there was pleasant and professional! Drove out fully satisfied with HH!!! More

Comfortable and friendly From the time you pulled you vehicle in the service bay and were greeted, till you left after service, you were made to feel welcomed and appreciated. From the time you pulled you vehicle in the service bay and were greeted, till you left after service, you were made to feel welcomed and appreciated. More

Service advisor was excellant and they met te time suggested One of the best dealerships I have ever worked with. The sales manager says hello every time he sees me and the service department is excellent. One of the best dealerships I have ever worked with. The sales manager says hello every time he sees me and the service department is excellent. More

Very niece Daniel is a wonderful advisor and helpful person. He made my visit to the dealer a great experience. I feel very satisfied with the service Daniel is a wonderful advisor and helpful person. He made my visit to the dealer a great experience. I feel very satisfied with the service More

Awesome service Service was and always is awesome, will always think of Honda for any of my now or future service or buy. I recommend to friends and family Service was and always is awesome, will always think of Honda for any of my now or future service or buy. I recommend to friends and family More

Great service every time The service staff is always courteous and helpful. They listen and do everything they can to help you. My Honda is 6 years old and I could service i The service staff is always courteous and helpful. They listen and do everything they can to help you. My Honda is 6 years old and I could service it anywhere but I always go back to Headquarter Honda because I feel I can trust them and they will do their best for me. More

Love this place This dealership service is reasonable and honest I take both my vehicles here. I have bought two of my my last three vehicles here and will buy my nex This dealership service is reasonable and honest I take both my vehicles here. I have bought two of my my last three vehicles here and will buy my next one here as well. More

Friendly & Trustworthy I have all great things to say about Daniel (service Dept.) and Rick (sales). I moved to Clermont 4 days before hurricane Irma and didn’t have a clue I have all great things to say about Daniel (service Dept.) and Rick (sales). I moved to Clermont 4 days before hurricane Irma and didn’t have a clue where to go for my car care needs. Daniel made my experience very comfortable and I received great service on my vehicle. I met Rick shortly after my service appointment and he guided me through the car buying process until I’m ready for purchase. I’m looking forward to working with him as soon as our situation allows us to purchase a new car. Thank you both for making this newbie feel right at him 😃👍🏼 More