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Headquarter Honda - Service Center

Clermont, FL

3.8
167 Reviews

167 Reviews of Headquarter Honda - Service Center

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August 09, 2018

Honda Rocks!! I went in for an oil change last minute, and they had me out in no time!! Staff is awesome and efficient!! Best car dealership around!!! More

by myson42890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Rienzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikkol Clemons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our Service Dept... we thank you for sharing your story and why we deserved the rating you left here. So pleased to know you were taken care of to in a timely manner & above your expectations. :)

August 08, 2018

Efficient and comfortable in customer area. Making an appointment was very easy plus the problem was resolved early in the day. Thank you for always being a great Customer Service company. 😎 More

by Maryann2010Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Chamberlain
Aug 24, 2018 -

Headquarter Honda responded

Thank you for reviewing your most recent visit to our Service Dept... we thank you for sharing your story and why we deserved the rating you left here. So pleased to know that you were taken care of quickly & in an efficient manner!

August 07, 2018

Routine Oil Change. The people are always friendly and helpful. The comfort in the waiting area is excellent. I liked having a newspaper to read. I suggest you post in More

by hvicjr62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our Service Dept... we thank you for sharing your story and why we deserved the rating you left here. So pleased to know you were taken care of to and possibly above your expectations. :) Also, thanks for the constructive criticism about the coffee machine. We have had older machines in the past w/ instructions posted clearly on the unit, but with time, these signs either get damaged or otherwise fall off. Definitely will make an effort to request that info to be replaced soon for your convenience!

August 03, 2018

Quick, efficient and comfy I've been going to headquarter Honda for the past 6 years. Not only are they efficient and I trust the work being done- the lounge is always comfortab More

by Jazzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Vargas
Aug 14, 2018 -

Headquarter Honda responded

Thank you for feeling compelled to share your positive experience here at HQ Honda with others. We especially appreciate you taking notice of the hard work in regards to our new & improved Amenities Lounge to ensure our customers are completely comfortable during their visit. :)

August 03, 2018

Excellent service Todd took good care of us and we were out the door quick and that’s what I like the most. It’s nice when an appointment actually works. More

by Mchuot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd McClellan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2018 -

Headquarter Honda responded

Thank you for choosing to review your recent HQ Honda Service visit. We appreciate you taking the time to do so & for tagging your advisor so that he may see this too!

August 03, 2018

Patient and compassionate with the elderly I took my older parents to the dealership to get their car serviced. The gentleman that helped them was patient and respectful even if he had to repea More

by La Vada Miles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Blakely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our Service Dept... we thank you for sharing your story and why we deserved the rating you left here. So pleased to know you were taken care of by Daniel & our service associates. :)

July 28, 2018

Todd took excellent care of my needs. The last thing I want from a mechanic or service department is to feel like I’m being sold to. I’m not getting my vehicle repaired because I want to, More

by David5180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd McClellan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2018 -

Headquarter Honda responded

Thank goodness for honest people in the service industry... sounds like that's exactly how Todd McClellan treats all his guests based on the past reviews. We appreciate you taking a minute to leave this review!

July 27, 2018

Exceptable Stephanie was very professional. Headquarter Honda always provide quality service. Their staff are professional and the facility waiting area is always clean and inviting. I would r More

by Stephen96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Vargas
Aug 10, 2018 -

Headquarter Honda responded

Stephen, thanks so much for reviewing our service department regarding each time you visit us. We appreciate you taking the time to share this information!

July 25, 2018

Great Very professional and friendly. No pressure to get any service that I did not want. Informed what I needed but no problem with delaying needed service More

by BadDaddyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd McClellan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2018 -

Headquarter Honda responded

Thank you for choosing to review your recent visit to our service dept. We appreciate you taking the time to do so & tagging Todd for doing his job well. Looking forward to your next visit when the time comes! :)

July 22, 2018

gear shift button I had called Friday for an appt. for Saturday. When I arrived they told me they couldn't find my spot. But I was taken care of was taken care of in a More

by Wesley10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd McClellan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2018 -

Headquarter Honda responded

So pleased to know that even without an appointment, our customers in service can be taken care of in a timely manner! Thanks for sharing this story with us, Wesley. Apologies for the glitch with the appointment. Hopefully that will be a non-issue the next time you need us!

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