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Headquarter Honda - Service Center

Clermont, FL

3.8
167 Reviews

167 Reviews of Headquarter Honda - Service Center

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October 15, 2016

Very Good I brought my car in due to recall notice I received. Todd was great and Helpful. Even helped me program my new phone in car. More

by sgreeen60
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Todd McClellan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2016

Quality service A dealership that always delivers what I am asking and looking for as far as service and parts. Service dept. is the best one at any dealership I have More

by Danny R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rita Beni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager Jose
October 04, 2016

Very Good I had a great experience on my visit to your dealership Rita was great. She is very knowledgeable and makes a good effort to provide good service, More

by help1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rita Beni
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2016

Great experiance ! Very satisfied with my visit. Came in for service with no appointment but still received excellent service. All staff were friendly an very knowledgeable. I will be back as usual More

by dhilton@cfl.rr.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rita Beni
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2016

quik service went to make an appointment for this week because I received a notice from Honda , to have my ,"C.V.T."tranny checked.So Mr. McClellan ask me if I can More

by caco22348car
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Todd McClellan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2016

oil change This is our first service call. You couldn't ask for better service. We tell all of our friends This is why it is called "HEADQUARTERS" More

by Joe 83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rita Beni
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2016

The service visit for our 2012 Civic on 9-17-16 My service tech was very helpful. He advised me of the offers at hand and saved me time and money. I had an oil and filter change,tire rotation ,mult- More

by Wand and jakes hondas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ventura
August 03, 2016

Excellent service Service was very good, although the rental was sub-par the repairs were excellent. All my questions were answered, although I didn't agree with the an More

by Lyle Cannaday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Forsythe II
July 29, 2016

Waste of money I delivered my Honda Element to their service center to address a maintenance issue. Their service representative assured me that the mechanics had fo More

by wcremi1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole Cockcroft
Aug 12, 2016 -

Headquarter Honda responded

William, we apologize that you had to make a second trip to us the next day and our error. Luis Vega, Service Tech Manager, explained to you on that visit, that part of the noise was caused by burnt out bushings. The cause of the noise that remained came from the breaks that could not be seen visually and tires had to be removed, which Luis did to show you. Yes, our technician heard the noise after the bushing work when he drove your Element from the shop. He did do a visual inspection from the outside on the brakes and determined that was not the cause for the noise. He should have completed a more throughout inspection. As an apology, Luis gave you a discount on the brakes, a free oil change and brake fluid flush. You have our most sincere apologize and thanks for coming back and letting us know we needed to correct the situation and allowing us to do so. By doing so, you allow us to mentor our Associates and to be better going forward. Our internal motto is, “The is no best; only better.” We are the best we are today, but we will be better tomorrow. The Headquarter Family

July 26, 2016

Top notch sales Salesman very helpful and knowledgeable..Was assisted by a young man that was very helpful and they found the car I wanted. Should not be minimum More

by nanshonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Yunker
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