Headquarter Honda

Purchased a new car from this dealership a while ago and they waited until the night before my temp. tag was supposed to expire to notify me that I still owed them more money if I wanted to get my registrat they waited until the night before my temp. tag was supposed to expire to notify me that I still owed them more money if I wanted to get my registration. They made me sign a piece of paper stating that they owed "Us nothing after the deal was over" They clearly LIED about this in regards that they were charging us additional monies for our registration, and were holding our registration *HOSTAGE* The Finance dept. manager "Tony Angle" took it upon himself to move the numbers around on the contract and allocated monies that were supposed to be for TTL (tax/tag/etc..) and apply it toward the cap cost reduction without our permission. He then turned the tables on us and started to argue the FACT that, that is how they got us to our payment. That was NOT the deal when we gave our deposit. Certain dollars were to go to 1st month payment, and the remainder was going to TTL. I contacted the dealership and spoke to upper management about this UNETHICAL WAY OF THEM DOING BUSINESS. No one at the dealership wanted to hear the issue, in fact, I received a call from their customer relations Lady, she too promised to look into it and call me back, it has been weeks since she called, and still no reply. I urge all of you to PLEASE read the other reviews out there on the WEB before doing business with this dealership. They claim to be the NEW dealer in town wanting to earn the public's business, I don't understand how you can earn the public's business with UNETHICAL, UNPROFESSIONAL, AND DIRTY TRICKS. More

Rachel Lark was attentive and very friendly. She answered all our questions and was always pleasant! She never came off as pushy and we never felt rushed to make a decision. She is a true asset to answered all our questions and was always pleasant! She never came off as pushy and we never felt rushed to make a decision. She is a true asset to the Honda family!! Overall a wonderful experience and we will definetly return to Headquarter Honda for future car purchases. More

I am so impressed with your dealership and the personnel. They are a very friendly crew who have made my buying experience a delight.I feel I have made real new friends and will recommend all my friends and They are a very friendly crew who have made my buying experience a delight.I feel I have made real new friends and will recommend all my friends and acquaintances who are interested in purchasing a vehicle to visit Headquarter Honda before any other dealership. More

First of all from the moment I got out of the car I was helped. Each step of the way was a joy to take. Even though it was late on a Saturday night, after 7:30pm, everyone went all out to answer my questio helped. Each step of the way was a joy to take. Even though it was late on a Saturday night, after 7:30pm, everyone went all out to answer my questions. Second, I didn't feel a great press to buy from them. I told them what I was after and why I was there. I really had not intended to buy so quickly but with my car beginning to give me problems weekly and another one had begun that day, I decided to stop in and see what the cost of a new Honda Fit would be. After discussing my financials with them they went to work to see what options I had. I was really surprised when I drove away with a new car! It's been such a great experience. I would recommend them to everyone. More

I enjoyed my buying experience at Headquarter Honda. The staff was very friendly and knowledgable. They were also willing to work with me on a reasonable price for my car. They took time to explain everythi staff was very friendly and knowledgable. They were also willing to work with me on a reasonable price for my car. They took time to explain everything as we were going through it and made sure I understood everything that was happening. They were open and honest and I would go back to buy my next car. More

My husband and I recently purchased a vehicle at a different Orlando dealership which ended up being a very bad experience. As a result, we were overly cautious and skeptical. Even though Chris was different Orlando dealership which ended up being a very bad experience. As a result, we were overly cautious and skeptical. Even though Chris was unaware of our recent experience, he was extremely patient and helpful during the purchase process. He essentially spent his entire afternoon with us, allowing us to take the time we needed to make the decision. Once we decided to purchase, there were a couple of hiccups that Chris ultimately got the General Manager Ryan involved in for a resolution. Ryan took the time with us to explain things and ultimately resolved our concerns. It was extremely rare to meet the General Manager of a dealership, especially when purchasing a used vehicle. Ryan made us feel like a valued customer and spent more time with us than most would have considered necessary. We felt we had made the right decision to make a purchase with Headquarters. It was apparent that the people in the organization were genuine from the salesperson all the way to the General Manager. We ended up working with two finance professionals, Steven Kerns the day of purchase and Marc Anglin the day after. Both men were consummate professionals and made us feel comfortable in the confidentiality of our information. I would highly recommend this dealership to others. More