Headquarter Honda

I finished my research of Mini-vans and the Odyssey was the winner. I priced several dealerships around the Orlando area. They were pushy and did not listen to my needs. I drove to Headquarter Honda with n the winner. I priced several dealerships around the Orlando area. They were pushy and did not listen to my needs. I drove to Headquarter Honda with no real expectations. I was very impressed with the facility, employees, and method of negotiation. After walking the lot with Rachel we found the van we wanted. We went inside to agree on a price. The 'first' price they came with was much lower than any of the previous dealerships. I was looking forward to some negotiation, but none was needed. I asked for the 'out the door' price and that's what I got. There were no additional charges when it was said and done. We had the van for only two days and something seemed wrong with the way it drove. When the vehicle idled it made unusual sounds and vibrated more than a new car should. I took the van back to Headquater Honda and they ran a diagnostics on it. They said something was wrong the 'timing of the pistons' and they would get it fixed. I met with a manager(I do not know his name). I requested a 'new' vehicle. Without hesitation he agreed and one was delivered later that day. I was given a courtesy van in the meantime. By the end of the day all my problems were solved. I have had the van for a month now and I love it. I owe my thanks to Rachel and the other employees/managers involved at Headquarter Honda. Thank you for a great buying experience. Also, they have a great play area for the young kids. It made car buying with a two and three year old possible. More

The typical car salesman is pushy,obnoxious & arrogant and you dread shopping for a car. Well, Brad Dean is the total opposite of the typical car salesman. He was total customer service and aimed to pleas and you dread shopping for a car. Well, Brad Dean is the total opposite of the typical car salesman. He was total customer service and aimed to please, providing valuable information regarding the product. My daughter was going to buy a CRV in Jacksonville & the salesman was so pushy, she walked out. She came to visit me & I took her to Headquarter Honda & the first person we ran into was Brad. She actually ended up buying from Brad a 2010 Honda CRV and she also got me a 2010 Honda Civic!!!! Jacksonville's Loss- all it takes is a caring, interested person & knowlegable about the product and Honda sales. More

Talk about an EASY buying experience. This was AWESOME. Talk about an EASY buying experience. This was AWESOME. Rachel and I did everything over the internet; from the value on my trade Talk about an EASY buying experience. This was AWESOME. Rachel and I did everything over the internet; from the value on my trade to the sale price of my new car. I showed up at the dealership and all the paperwork was done. Rachel showed me my new car and went over everything on the car with me. I went from an Expedition to a Insight Hybrid so I really needed to be educated on how to drive a Hybrid to get the best mileage. Rachel did her homework and was able to answer all my questions. When Rachel and I were done I met with Steven in Finance. He was very professional and had everything ready so it was just a matter of signing the doc's. I normally hate shopping for a car because of the back and forth haggling trying to settle on a price. There was none of that. They gave me their bottom line on my new car and on my trade. I was very pleased with both. I had done my homework and knew what I was willing to pay for my new car and accept on my trade. They were very fair. I give this dealership my highest recommentation. I have never had a buying experience so easy. This is a new dealership and their show room is really nice. The lot is set up so you can really see the cars. They are not piled on top of each other. The staff was so friendly. If you are buying a Honda this is the place you want to buy it from. Happy shopping. TTColern, Ocala, FL Happy owner of 2010 Honda Insight Hybrid More

I give Headquarter Honda in Clermont, FL the highest ratings for customer service and quality of their services. I have 3 Hondas that I bring in on a regular basis for normal maintenance service. Thi ratings for customer service and quality of their services. I have 3 Hondas that I bring in on a regular basis for normal maintenance service. This service work is done correctly and in a reasonable period of time while I wait. All charges are explained to me and have never had any reason to question my invoice. The waiting area is clean, and there is even a "quiet" room where I can use the internet and get my work done while I wait. I would highly recommend HQ Honda in Clermont, FL to anyone needing service on their Honda vehicle. More

Purchased a new car from this dealership a while ago and they waited until the night before my temp. tag was supposed to expire to notify me that I still owed them more money if I wanted to get my registrat they waited until the night before my temp. tag was supposed to expire to notify me that I still owed them more money if I wanted to get my registration. They made me sign a piece of paper stating that they owed "Us nothing after the deal was over" They clearly LIED about this in regards that they were charging us additional monies for our registration, and were holding our registration *HOSTAGE* The Finance dept. manager "Tony Angle" took it upon himself to move the numbers around on the contract and allocated monies that were supposed to be for TTL (tax/tag/etc..) and apply it toward the cap cost reduction without our permission. He then turned the tables on us and started to argue the FACT that, that is how they got us to our payment. That was NOT the deal when we gave our deposit. Certain dollars were to go to 1st month payment, and the remainder was going to TTL. I contacted the dealership and spoke to upper management about this UNETHICAL WAY OF THEM DOING BUSINESS. No one at the dealership wanted to hear the issue, in fact, I received a call from their customer relations Lady, she too promised to look into it and call me back, it has been weeks since she called, and still no reply. I urge all of you to PLEASE read the other reviews out there on the WEB before doing business with this dealership. They claim to be the NEW dealer in town wanting to earn the public's business, I don't understand how you can earn the public's business with UNETHICAL, UNPROFESSIONAL, AND DIRTY TRICKS. More

Rachel Lark was attentive and very friendly. She answered all our questions and was always pleasant! She never came off as pushy and we never felt rushed to make a decision. She is a true asset to answered all our questions and was always pleasant! She never came off as pushy and we never felt rushed to make a decision. She is a true asset to the Honda family!! Overall a wonderful experience and we will definetly return to Headquarter Honda for future car purchases. More

I am so impressed with your dealership and the personnel. They are a very friendly crew who have made my buying experience a delight.I feel I have made real new friends and will recommend all my friends and They are a very friendly crew who have made my buying experience a delight.I feel I have made real new friends and will recommend all my friends and acquaintances who are interested in purchasing a vehicle to visit Headquarter Honda before any other dealership. More

First of all from the moment I got out of the car I was helped. Each step of the way was a joy to take. Even though it was late on a Saturday night, after 7:30pm, everyone went all out to answer my questio helped. Each step of the way was a joy to take. Even though it was late on a Saturday night, after 7:30pm, everyone went all out to answer my questions. Second, I didn't feel a great press to buy from them. I told them what I was after and why I was there. I really had not intended to buy so quickly but with my car beginning to give me problems weekly and another one had begun that day, I decided to stop in and see what the cost of a new Honda Fit would be. After discussing my financials with them they went to work to see what options I had. I was really surprised when I drove away with a new car! It's been such a great experience. I would recommend them to everyone. More

I enjoyed my buying experience at Headquarter Honda. The staff was very friendly and knowledgable. They were also willing to work with me on a reasonable price for my car. They took time to explain everythi staff was very friendly and knowledgable. They were also willing to work with me on a reasonable price for my car. They took time to explain everything as we were going through it and made sure I understood everything that was happening. They were open and honest and I would go back to buy my next car. More

My husband and I recently purchased a vehicle at a different Orlando dealership which ended up being a very bad experience. As a result, we were overly cautious and skeptical. Even though Chris was different Orlando dealership which ended up being a very bad experience. As a result, we were overly cautious and skeptical. Even though Chris was unaware of our recent experience, he was extremely patient and helpful during the purchase process. He essentially spent his entire afternoon with us, allowing us to take the time we needed to make the decision. Once we decided to purchase, there were a couple of hiccups that Chris ultimately got the General Manager Ryan involved in for a resolution. Ryan took the time with us to explain things and ultimately resolved our concerns. It was extremely rare to meet the General Manager of a dealership, especially when purchasing a used vehicle. Ryan made us feel like a valued customer and spent more time with us than most would have considered necessary. We felt we had made the right decision to make a purchase with Headquarters. It was apparent that the people in the organization were genuine from the salesperson all the way to the General Manager. We ended up working with two finance professionals, Steven Kerns the day of purchase and Marc Anglin the day after. Both men were consummate professionals and made us feel comfortable in the confidentiality of our information. I would highly recommend this dealership to others. More