Headquarter Honda

from ease of appointment....called Tuesday, in on a wednesday Carlos Sanchez, who I beleive is the service manager met me at the door. Asked what the issues were and repeated back to make sure he unde wednesday Carlos Sanchez, who I beleive is the service manager met me at the door. Asked what the issues were and repeated back to make sure he understood what I was dexcribing. I was in right at my appointed time, and while waiting was shown a seating area for television, a coffe if I wanted, as well as a place to go on the web. Within 20 minutes Carlos came and told me it was simply a loose plate around the brake...NO CHARGE!!!! As a dedicated Honda owner for over 30 years simply the best service manager I have dealt with More

The dealer had make as much as possible to make a friendly atmosphere of his dealership begining with the buildings and with the employees that deliver a supperve service. From the moment that my wiv friendly atmosphere of his dealership begining with the buildings and with the employees that deliver a supperve service. From the moment that my wive and I enter the building we were impress by the frienlines and knowledge of the salemens. More

I went for service/oil change and left feeling like I had just spent the hour at the Ritz-Carlton. The service department could not have been more friendly, accommodating, and (unlike the Ritz,) affordable. just spent the hour at the Ritz-Carlton. The service department could not have been more friendly, accommodating, and (unlike the Ritz,) affordable. They offered to feed me some brought in lunch if I was hungry, had packaged crackers and drink free of charge, provided me with great waiting areas, complete with a computer lab type setting. As I waited for my TEN DOLLAR oil change (WITH FREE WASH) I munched on my crackers, drank my drink, and played on the Internet in a warm, comfortable and quiet setting. I was texting my husband the entire time, saying I did not want to leave. I am heading their today for more extensive service and will most likely receive the same treatment. I recommend this place highly. The staff is highly profressional. More

Best car buying experience we have had!! Douglas Wilson was great,& sales manager Jeff was the best. They both worked very hard to get us the car we wanted. Finance officer Steve was very helpful in makein was great,& sales manager Jeff was the best. They both worked very hard to get us the car we wanted. Finance officer Steve was very helpful in makeing sure we got the right package for us. The intire experience was totaly without any pressure, great job!! More

Our experience at Headquater Honda purchasing our new Odyssey was exactly they way I would like it to be when puchasing a vehicle. I was presented with a fair deal and given opportunity to think on it. Odyssey was exactly they way I would like it to be when puchasing a vehicle. I was presented with a fair deal and given opportunity to think on it. While we did, we were taken on a tour of the facitlity. This delaership has taken the "GREEN" concept and ran with it. When we made the decision to buy the vehcle for not only what we thought was a fair price, it was what we were expecting after doing our research. As a matter of fact, the pice was below what edmunds and Kelly stated we should expect. The whole transaction went very smoothly and we were not there very long. Thank You Rechel Lark for a very pleasent experience and we look forward to buyiing our next vehicle at Headquater Honda. They also have $10 Oil Changes. More

Kara stepped in to assist me while I had my car in for a front brake job despite the fact I was not her original customer and provided me with excellent service, made sure I got a fair price for the work do front brake job despite the fact I was not her original customer and provided me with excellent service, made sure I got a fair price for the work done, all the while demonstrating a great attitude and through approach to getting my repair handled. More

I finished my research of Mini-vans and the Odyssey was the winner. I priced several dealerships around the Orlando area. They were pushy and did not listen to my needs. I drove to Headquarter Honda with n the winner. I priced several dealerships around the Orlando area. They were pushy and did not listen to my needs. I drove to Headquarter Honda with no real expectations. I was very impressed with the facility, employees, and method of negotiation. After walking the lot with Rachel we found the van we wanted. We went inside to agree on a price. The 'first' price they came with was much lower than any of the previous dealerships. I was looking forward to some negotiation, but none was needed. I asked for the 'out the door' price and that's what I got. There were no additional charges when it was said and done. We had the van for only two days and something seemed wrong with the way it drove. When the vehicle idled it made unusual sounds and vibrated more than a new car should. I took the van back to Headquater Honda and they ran a diagnostics on it. They said something was wrong the 'timing of the pistons' and they would get it fixed. I met with a manager(I do not know his name). I requested a 'new' vehicle. Without hesitation he agreed and one was delivered later that day. I was given a courtesy van in the meantime. By the end of the day all my problems were solved. I have had the van for a month now and I love it. I owe my thanks to Rachel and the other employees/managers involved at Headquarter Honda. Thank you for a great buying experience. Also, they have a great play area for the young kids. It made car buying with a two and three year old possible. More

The typical car salesman is pushy,obnoxious & arrogant and you dread shopping for a car. Well, Brad Dean is the total opposite of the typical car salesman. He was total customer service and aimed to pleas and you dread shopping for a car. Well, Brad Dean is the total opposite of the typical car salesman. He was total customer service and aimed to please, providing valuable information regarding the product. My daughter was going to buy a CRV in Jacksonville & the salesman was so pushy, she walked out. She came to visit me & I took her to Headquarter Honda & the first person we ran into was Brad. She actually ended up buying from Brad a 2010 Honda CRV and she also got me a 2010 Honda Civic!!!! Jacksonville's Loss- all it takes is a caring, interested person & knowlegable about the product and Honda sales. More

Talk about an EASY buying experience. This was AWESOME. Talk about an EASY buying experience. This was AWESOME. Rachel and I did everything over the internet; from the value on my trade Talk about an EASY buying experience. This was AWESOME. Rachel and I did everything over the internet; from the value on my trade to the sale price of my new car. I showed up at the dealership and all the paperwork was done. Rachel showed me my new car and went over everything on the car with me. I went from an Expedition to a Insight Hybrid so I really needed to be educated on how to drive a Hybrid to get the best mileage. Rachel did her homework and was able to answer all my questions. When Rachel and I were done I met with Steven in Finance. He was very professional and had everything ready so it was just a matter of signing the doc's. I normally hate shopping for a car because of the back and forth haggling trying to settle on a price. There was none of that. They gave me their bottom line on my new car and on my trade. I was very pleased with both. I had done my homework and knew what I was willing to pay for my new car and accept on my trade. They were very fair. I give this dealership my highest recommentation. I have never had a buying experience so easy. This is a new dealership and their show room is really nice. The lot is set up so you can really see the cars. They are not piled on top of each other. The staff was so friendly. If you are buying a Honda this is the place you want to buy it from. Happy shopping. TTColern, Ocala, FL Happy owner of 2010 Honda Insight Hybrid More

I give Headquarter Honda in Clermont, FL the highest ratings for customer service and quality of their services. I have 3 Hondas that I bring in on a regular basis for normal maintenance service. Thi ratings for customer service and quality of their services. I have 3 Hondas that I bring in on a regular basis for normal maintenance service. This service work is done correctly and in a reasonable period of time while I wait. All charges are explained to me and have never had any reason to question my invoice. The waiting area is clean, and there is even a "quiet" room where I can use the internet and get my work done while I wait. I would highly recommend HQ Honda in Clermont, FL to anyone needing service on their Honda vehicle. More