Headquarter Honda

The staff was great, considerate, very helpfull and understanding of our situation! We hope to buy more cars from them! I will tell all of our friends about our great experience and our new/used car. understanding of our situation! We hope to buy more cars from them! I will tell all of our friends about our great experience and our new/used car. More

I have positive and negative comments about this dealership that ended in me filing a complaint with the Federal Trade Commission and Better Business Bureau. First the negative so we end on a posit dealership that ended in me filing a complaint with the Federal Trade Commission and Better Business Bureau. First the negative so we end on a positive note. During the financing portion of the deal the finance manager, Tony, gave me a worse case interest rate but said I would be contacted via letter with the actual interest rate once the lender received my loan application. He also stated there would not be an early pay off fee associated with this lender. I contacted the lender a couple days later and learned that they do not adjust the rate that the dealership puts down. What ever rate he wrote was the rate they use, they are a lender only and not a bank that would adjust the rate. They stated that they have never adjusted rates and was unsure why the dealership would tell me that. The lender also stated that there IS an early payoff fee that was already added to my loan amount. I called the finance manager back to discuss these issues and try to resolve them. He again stated there is no early payoff fee and that there was nothing he could do about the interest rate because it was already financed. He stated I signed a contract for that interest rate so that is the rate I have. But that night stated that the lender would send me a new contract with the new lower interest rate after they evaluated it. Obviously, I feel that he took advantage of the situation since it was after banking hours by putting an interest rate that was the worst case and stating that it would be reevaluated the next day when in fact it would not be. With a credit score in the top 10% of the country there was no need to put anything other than what was accurate. And also stating that there was no early pay off fee even after I had spoken to the lender personally was also unacceptable. He was apparently only stating what he thinks the consumer wants to hear to make a sale vs the truth about the lender they use. Due to this I have filed a complaint with the Federal Trade Commission under the Consumer Protection Act. My hope is that the dealership will do something now that I have filed the complaint but it should not have come to this point. A solution should have been reached when I called back instead of "you signed the contract so that is the rate you have". Why would they put a worse case rate anyway? Why wouldn't they put a best case? That would show they are working FOR their customers not just trying to make a sale. He also sold me a third party warranty that I later researched and learned that not only do they do everything they can to NOT pay the warranties but two years ago they had an "F" rating by the Better Business Bureau. Which means the BBB had to step in and MAKE them change their practices, they didn't decide to do it on their own. I have cancelled that warranty but now have to wait 6-8 weeks for the reimbursment check. One more little blurb about the warrant company Fidelity (J&M), they charged $799 for Gap insurance and my insurance company charged me $60 total for the full 6 years. So don't let them tell you that your insurance company isn't "real" gap or some BS. Fidelity is not a good company or why else would they have so many consumer complaints AND an "F" rating? I did have to take the care back the very next day for a squeaking belt, tire pressure gauge light, and one tire with large chunks removed (possibly from it being curbed hard). After 2 and half hours they had changed the tire, could do nothing for the belt, and hit a button to reset the tire pressure light (they had said it just needed air the night before). So, they fixed 2 of the 3 complaints which was great but it shouldn't have taken 2 and half hours to check a belt, push a button, and change a tire. As for the sale itself that part was GREAT! I did all negotiating via internet with Chris and he did a fantastic job. Very quick responses, answered every question, never pushy, came down to my price on the vehicle and gave me what I wanted for my trade-in. I have been looking for 6 months and never got the price I wanted. So as far as that part it was smooth and not one bump. Would HIGHLY recommend him for your negotiations. I believe this is a good company but they have financing practices that need to be avoided at all costs. I would have your own bank do the financing and skip the extended warranty! More