Headquarter Honda

Recently purchased my 3rd Honda - this being the first purchase from Headquarter Honda in Clermont. Wow! The experience was so much better than going to the large dealerships in the big city where you s purchase from Headquarter Honda in Clermont. Wow! The experience was so much better than going to the large dealerships in the big city where you spend all day and are just a number. This was by far the most pleasant experience I've ever had buying a car. Royale was polite and professional - treated me with respect - and thorough without being one of those overly pushy car salesmen we all want to run away from. After careful consideration, and with Royale's assitance, I decided to buy a pre-owned certified Civic. They made me a reasonable offer for trade in for my old Accord and got me in just the right car for my budget without sacrificing the features I love. Michael Gelinas, the manager, was also a pleasure to deal with. The building was state-of-the-art LEED Platinum. Was fun to walk around while negotiations where under way and check it all out - I'm not an active environmentalist, but I have to admit...this facility is one of a kind! Customer service and quality were my first priorities, which they aced. If you are really into the whole "Green" thing, you'll also love this place. More

The service I received was good, the staff worked with me to get into the vehicle i chose. The only draw back was the length of time I was at the dealership to get into the vehicle i chose. The only draw back was the length of time I was at the dealership More

Mike was very patient to help us buying our new Honda CRV. Great experience. He took time to explain everything. Great communication skills. Nice facility. CRV. Great experience. He took time to explain everything. Great communication skills. Nice facility. More

I was at this dealer to have a noise in my car looked at and they claimed the steering rack was bad so they replaced it. What a grave mistake to have this service department do any work on a car. The car wa and they claimed the steering rack was bad so they replaced it. What a grave mistake to have this service department do any work on a car. The car was returned to me and was all over the road with a shake in the steering wheel. I brought it back and requested a spec sheet from the alighnment that they stated they did and they replied by stating that their printer was broken. Imagine that a multimillion dollor dealership that can not afford a new printer. However they took the unevenly worn tires of the front and moved them to the back and told me a tie rod end was not seated properly ( or they forgot to tighten it. So after the fourth time of these incompetant service people could not fix my car I had to bring it to coggin and they alighned the car and told me that headquarter hadleft it so far out of alighnment that all four tires need to be replaced because of uneven ware. I drove back to headquarter honda and demanded that they replace my tires on my 2011 13month old accord and service manager Mike Gippert lauphed at me and told me we are not in buisness to loose money good luck with that. I guess that headquarter honda is in buisness to destroy cars. I live in clermont were the dealer is and now I cringe evertime I see another honda on the road in my hometown with the thought that headquarters service department worked on that car. All I can think is I better get my car away from it before and important part like a tire comes flying off of it. What a nightmare this dealership is!!! My wife and I have bought 5 new hondas over the last seven years and We will never ever buy honda again! More

As a management consultant by trade, I have seen sales staffs over promise and under deliver. I have seen all kinds of sleazy and deceptive sales and financing practices. But whoever should read this re staffs over promise and under deliver. I have seen all kinds of sleazy and deceptive sales and financing practices. But whoever should read this review can be certain that Headquarter Honda will exceed by far any expectations that you may have concerning sales, service, and value. this dealership takes great pride in its employees and it shows from the lot boy, through the sales staff, and on to the general management of the dealership. The building is not only a fantastic energy efficient, award winning facility; it is kep immaculately clean, customer friendly, and ultra modern. This attention to detail carries over to the professional, well trained, and friendly staff. Headquarter Honda and sales associate Mike Jahanger recently sold us a new Honda Fit. We got exactly te car we wanted, the deal we wanted, the trade we wanted, and the service we wanted. But most importantly, we gained confidence and trust in a dealership that we will continue to do business with for many years. I think Headquarter Honda is the best dealership I have ever ad the pleasure to deal with and highly recommend This as a place to do business with! More

I have avoided dealerships for several years, buying used cars from Autotrader and Craigslist because of the negative experiences I have had in the past. I was visiting Headquarter Honda with a business cont cars from Autotrader and Craigslist because of the negative experiences I have had in the past. I was visiting Headquarter Honda with a business contact of mine and began discussing the possibility of purchasing a used vehicle with John Bannon. Mr. Bannon attentitively listed to the type of vehicles I was interested in and concerns I had with the car-buying process. Without pressuring me into rushing my purchase, Mr. Bannon aggressively searched for vehicles that matched my interests and needs and ordered the delivery of a 2011 Honda CR-V to the lot. My wife and I immediately fell in love with the vehicle immediately because without realizing it, the vehicle was exactly what we wanted. John Shelling arranged a test drive for my wife and new baby and he patiently described vehicle options and provided instruction on how to properly install the car seat. We were then introduced to Mark Wilson who completed financial forms in a very polite and professional manner. Mr. Wilson patiently guided me through the process, but was very proficient which kept it pleasantly short. This was the biggest vehicle purchase I have ever made and the experience and quality of the vehicle made it an extremely comfortable decision. I was there for a short time, but was treated respectfully by many different employees. Monte Solomon and another sales manager named Mike congradulated us on our new purchase, which just added to the enjoyment of buying a new vehicle. Thanks HONDA, stay Green! More

e dreaded buying a new car. Dealerships are not very honest or straight forward. We did not have this experience at HQ Honda. From the minute we walked in the door, we were treated great. We worked with honest or straight forward. We did not have this experience at HQ Honda. From the minute we walked in the door, we were treated great. We worked with Mike Jahangir and never were we pressured to buy a car. He took his time, was very friendly and we enjoyed working with him. We have bought Hondas for approx. 20 plus years and never did we have a sales professional like Mike. We certainly would like to recommend Mike and your Dealerships to other people. Barbara & Paul Javery More

Mike, was very courteous and knowledgeable. He made us feel comfortable and he did not pressure us at all. Anthony answered all our questions and was quick and efficient and made us feel confident in o feel comfortable and he did not pressure us at all. Anthony answered all our questions and was quick and efficient and made us feel confident in our purchase. John, helped us reach our deal quickly which we felt was fair and reasonable. Nobody pressured us which was a welcome feeling as we had been to several dealers and we were tired of the high pressure sales tactics. We loved that the dealership is a green facility. The experience overall was great and we will surely recommend you to our friends and family. Thank you for the awesome experience! Alison & Brian Hilburn More

Completely unprofessional. I am a student living in Completely unprofessional. I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Head Completely unprofessional. I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Headquarter describing what I was looking for. Meanwhile since I was in Miami I went to the dealership here and got a quote for a new civic. Upon leaving the dealership I contacted Josh (internet sales manager) and gave him the details of the deal (price of new car & amount for trade). It being the last day of the month he guaranteed I could get a deal and even asked the manager a couple things while on the phone. He assured that if I drove up that day they could give me a better deal (and drove back down the next for class). Upon arriving at the dealership (4 hrs later) Josh introduced me to a sales rep and we went through the processes. The first quote they brought to me was $4000 over the other dealer! Apparently there was no communication going on at this dealer at all! I then demanded they either give me this “better deal” or I was leaving. So I showed them the details of the other quote (which I already explained extensively over the phone) and then I was asked if they went down by $250.00 would I sign. Which is where it just became too much. After some bickering and expressing my anger for what they put me through to get nothing I called the sales rep at the other dealer. Dana at Aventura Honda, (who is awesome and still extremely helpful a week later) proceeded to try and drop the deal $500 to compete with their offer. Although the manager denied the drop they included a free window tinting and agreed to give me the special APR the next day so I didn’t have to drive right back down. Headquarter on the other hand offered nothing further or any compensation of course. Headquarter Honda has to be one of the least proffesional business’ I have ever dealt with. Its one thing to just want to try to make money but to completely waste 8 hrs of my time, $160 on gas, offer me an initial deal $4000 over another dealer on a car w/ 2k miles and then give me the political bs like they don’t give a %$&# about anything is ridiculous More