Headquarter Honda

Great experience and wonderful patience with me ;) the civic is a great car I love the blue tooth phone ;) thanks to John Bannon for making the deal happen! civic is a great car I love the blue tooth phone ;) thanks to John Bannon for making the deal happen! More

I was at this dealer to have a noise in my car looked at and they claimed the steering rack was bad so they replaced it. What a grave mistake to have this service department do any work on a car. The car wa and they claimed the steering rack was bad so they replaced it. What a grave mistake to have this service department do any work on a car. The car was returned to me and was all over the road with a shake in the steering wheel. I brought it back and requested a spec sheet from the alighnment that they stated they did and they replied by stating that their printer was broken. Imagine that a multimillion dollor dealership that can not afford a new printer. However they took the unevenly worn tires of the front and moved them to the back and told me a tie rod end was not seated properly ( or they forgot to tighten it. So after the fourth time of these incompetant service people could not fix my car I had to bring it to coggin and they alighned the car and told me that headquarter hadleft it so far out of alighnment that all four tires need to be replaced because of uneven ware. I drove back to headquarter honda and demanded that they replace my tires on my 2011 13month old accord and service manager Mike Gippert lauphed at me and told me we are not in buisness to loose money good luck with that. I guess that headquarter honda is in buisness to destroy cars. I live in clermont were the dealer is and now I cringe evertime I see another honda on the road in my hometown with the thought that headquarters service department worked on that car. All I can think is I better get my car away from it before and important part like a tire comes flying off of it. What a nightmare this dealership is!!! My wife and I have bought 5 new hondas over the last seven years and We will never ever buy honda again! More

Completely unprofessional. I am a student living in Completely unprofessional. I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Head Completely unprofessional. I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Headquarter describing what I was looking for. Meanwhile since I was in Miami I went to the dealership here and got a quote for a new civic. Upon leaving the dealership I contacted Josh (internet sales manager) and gave him the details of the deal (price of new car & amount for trade). It being the last day of the month he guaranteed I could get a deal and even asked the manager a couple things while on the phone. He assured that if I drove up that day they could give me a better deal (and drove back down the next for class). Upon arriving at the dealership (4 hrs later) Josh introduced me to a sales rep and we went through the processes. The first quote they brought to me was $4000 over the other dealer! Apparently there was no communication going on at this dealer at all! I then demanded they either give me this “better deal” or I was leaving. So I showed them the details of the other quote (which I already explained extensively over the phone) and then I was asked if they went down by $250.00 would I sign. Which is where it just became too much. After some bickering and expressing my anger for what they put me through to get nothing I called the sales rep at the other dealer. Dana at Aventura Honda, (who is awesome and still extremely helpful a week later) proceeded to try and drop the deal $500 to compete with their offer. Although the manager denied the drop they included a free window tinting and agreed to give me the special APR the next day so I didn’t have to drive right back down. Headquarter on the other hand offered nothing further or any compensation of course. Headquarter Honda has to be one of the least proffesional business’ I have ever dealt with. Its one thing to just want to try to make money but to completely waste 8 hrs of my time, $160 on gas, offer me an initial deal $4000 over another dealer on a car w/ 2k miles and then give me the political bs like they don’t give a %$&# about anything is ridiculous More

My husband purchased a new Honda Odyssey for me from Headquarter Honda and his experience was fantastic from start to finish! Prior to visiting Headquarter Honda, he had received an on line quote from Headquarter Honda and his experience was fantastic from start to finish! Prior to visiting Headquarter Honda, he had received an on line quote from Coggin Honda in Orlando with a very attractive price. Unfortunately once he arrived at the dealership the level of service, honesty and courtesy was found to be completely lacking! The finance person added dealer fees and charged for add-ons to the vehicle and would not even let my husband leave with a print out of the quote to show me! Headquarter Honda was a completely different experience. John and Michael were professional throughout the entire process! Michael was very patient while my husband was comparing 2 models and didn't pressure him in any way to make a decision. They priced the same vehicle as Coggin Honda for $2000 less, waived the dealer fees so our payments were where we wanted them and gave us $1500 more for our trade in than Coggin offered. In addition, they stayed at the dealership until 11:15pm when all the paperwork was signed and tag transferred! Top notch service and professionalism! This was a fantastic experience - thank you John and Mark!!!!! More