Headquarter Honda

My husband and I decided to trade in our 2011 SRX. We still owed around $1600 on the lease or it would be $23000 to purchase the vehicle. After looking at another Honda dealership, we decided that we wou still owed around $1600 on the lease or it would be $23000 to purchase the vehicle. After looking at another Honda dealership, we decided that we would like to purchase the Pilot. On the Saturday of Labor Day weekend, I went on Headquarter Honda’s website. I saw that they had the vehicle I wanted in the color I wanted. I used their website to inquire about the vehicle and a price. After submitting my information online, which included the vehicle I wanted and that I would be putting a lease that was upside down by the numbers mentioned above, I was contacted by Rudy. Rudy quoted a number that we thought was high. My husband called him back a little later and told him where we would like to be, and he said that is actually what he said originally, although my husband thought he heard something different. We confirmed multiple times over the phone the number that we wanted to be at and he agreed to it. We made an appointment to come down there the next day, because it was too close to closing time. I completely understood that the number may be slightly off, considering we had only spoke over the phone. However, our SRX is in flawless condition, so there was really no reason for it to be off by more than a few days each month. Once we got down there, we did the usual test drive, etc. Once we got to numbers, they came back with a number significantly higher than what we were told over the phone. Over the phone, we were told $500 per month (60 months) with zero down. In person, they told us $2000 down with $620 per month. That is outlandish. How were they so far off? If they knew they couldn’t do the $500 per month, then they should have told us that. The difference in totals was over $9000. When I spoke to Rudy about this, he was apologetic. However, he said the reasoning is because they did not know the condition of our car prior to us coming down there. That was a complete lie. Our SRX was in flawless condition, nothing warranting a $9000 mark up. Typing it out now, it sounds so outlandish. It was a great case of bait and switch. At this point, nothing was being accomplished. We had left our 6 year old with my mother, raced out of the house early in the morning with our 7 month old, and drove and hour away. All of that to realize we he been tricked. I understand if they cannot do $500 per month, but they should not say that they can over the phone. All of this was frustrating, but pale in comparison to the frustration we were about to encounter. Through this all, I was very calm. Although frustrated, I never raised my voice or was degrading in any way. I simply wanted to give feedback to the establishment about how what they did was bad business. I asked to speak to a manager, and Tom Maier walked out. In a calm manner, I explained to him the frustration of our situation. I told him about our experience above. In the middle of me speaking, he starting walking back into his office while saying “Okay, Thank you.” His tone was condescending. I was floored and so was my husband. I guess since his building was clear of any customers, he had nothing to lose. When my husband said “Thank you. That is all you have?” His response was something like, “Well, you already said you aren’t buying a car, so I am being a sounding board.” I honestly wish I was making this up, because it was beyond frustrating. But, that is what he said. At that point, we told him that is the worst customer service we have seen, and we left. Not only does he represent the dealership, he also represents Honda. I doubt the dealership will care what I have to say if they have someone like him as a manager, but I hope Honda’s corporate office does. I will never do business there. Nor would I suggest others. Do not believe any numbers they give you over the phone. They are just trying to get you in the door and will say what you want to hear. I would expect that from a buy here-pay here joint on the side of the road. I did not expect that from Honda! More

From beginning to completion of sale, this dealership is first-rate. My first contact was though the website, and the internet sales person Mike McCarthy responded to my initial inquiry almost immediately first-rate. My first contact was though the website, and the internet sales person Mike McCarthy responded to my initial inquiry almost immediately and followed up with a call. He invited my husband and I to come in and look at the model (CR-V) we were interested in. When we went in, our senior sales consultant Mike Jahangir was just wonderful from beginning to end. He is very friendly and extremely knowledgeable. He showed us the large inventory available, and then he took us on a test drive that was quite lengthy and demonstrated the capabilities of the car. He explained all the features, and when the sale was completed, went through the major features again for us. He cleaned our tag and transferred it to the new car. He filled the car with a full tank of gas. The financial services director Anthony Angle carefully explained the different care packages to us and worked with us to get what we wanted. All in all, we would highly recommend this dealership. They are friendly, not high pressure, and very accommodating. Earl and Arlene Morrison More

Hello HQ Honda This letter is to express my experience Hello HQ Honda This letter is to express my experience with one of your employe, Mike Jahangir. Mr. Mike has a outstanding personality and make me Hello HQ Honda This letter is to express my experience with one of your employe, Mike Jahangir. Mr. Mike has a outstanding personality and make me feel very comfortable at the dealership. His way of explaining me the different features of each vehicle was easy to understand. Thanks to him and his understanding I bought the car with the features I wanted not like the last time.Thanks to him I drove out of the dealer ship Happy and Satisfy with the car I truly wanted and it fits my needs versus the last time. This particular time I bought the car I wanted, thanks Mike for a excellent costumer services, kip the good work. More

I had a positive experience at Headquarter Honda. The staff was professional, courtesy and willing to meet my needs in the purchase of my vehicle. I would highly recommend this dealership to friends and staff was professional, courtesy and willing to meet my needs in the purchase of my vehicle. I would highly recommend this dealership to friends and refer them out to my sales associate Mike Jahangir. More

Very friendly, informative employees who are eager to answer your questions. Dedicated to finding you the exact car you want. Willing to negotiate and give you the best deal and financing possible. I l answer your questions. Dedicated to finding you the exact car you want. Willing to negotiate and give you the best deal and financing possible. I love my brand-new Honda Fit Sport! Thank you Headquarter Honda! More

Mike was extremely thorough and very polite. He answered all our questions and made sure we were comfortable with all the new features of the car. We strongly recommend Mike and will definitely take advant all our questions and made sure we were comfortable with all the new features of the car. We strongly recommend Mike and will definitely take advantage of his services again. More

Sales, manager & financial helped us make the right decisions. We experienced no typical "hard" sales pitches, i.e. "this offer is good for only today". We were not short-changed with time or courtes decisions. We experienced no typical "hard" sales pitches, i.e. "this offer is good for only today". We were not short-changed with time or courtesy. After our lease is up in 3 years, we will definitely go back again. More

The dealership employees were very helpful, knowledgeable, and courteous during my visits to search for a new vehicle. I felt I was given fair treatment in my decision to trade a vehicle toward knowledgeable, and courteous during my visits to search for a new vehicle. I felt I was given fair treatment in my decision to trade a vehicle towards the purchase of a new one. After the sale, the salesman spent as much time as necessary to educate me on the operating systems of the new car. I would recommend this dealership to anyone looking to purchase a new or used car. More