Headquarter Honda

Went into Headquarter Honda to purchase an Accord Coupe and Mike J was the nicest salesman. When it came to financing Tony A worked wonders! I would recommend Headquarter Honda to my Mom, hand to God, th and Mike J was the nicest salesman. When it came to financing Tony A worked wonders! I would recommend Headquarter Honda to my Mom, hand to God, that's how happy I am with my experience. More

Just moved to Clermont. Not happy with this service dept. They sent me to another company for body work instead of doing it there. Car wouldn't start in parking lot yesterday and I called for help. dept. They sent me to another company for body work instead of doing it there. Car wouldn't start in parking lot yesterday and I called for help. No towing service available. No help getting one. I did have towing service at my previous Honda and a service dept. that fixed my car. My car is just out of warranty. I buy every 2-3 years. Next car won't be a Honda if I can't get good service at the dealership. There are lots of dealerships on 50 Hwy. to choose from. Like the people there and the looks of the dealership but no service department. Ps don't like this website. Had trouble trying to post review Like that Honda followed up immediately. More

This why we enjoyed our experience. The staff at Headquarter Honda were great. They even endured being "bonked" on the head with a giant balloon by our son with autism. They were very understandin Headquarter Honda were great. They even endured being "bonked" on the head with a giant balloon by our son with autism. They were very understanding. They did a wonderful job making us feel comfortable and worked hard to get us into the vehicle we wanted. We will definitely recommend this dealership to family and friends. More

My husband and I decided to trade in our 2011 SRX. We still owed around $1600 on the lease or it would be $23000 to purchase the vehicle. After looking at another Honda dealership, we decided that we wou still owed around $1600 on the lease or it would be $23000 to purchase the vehicle. After looking at another Honda dealership, we decided that we would like to purchase the Pilot. On the Saturday of Labor Day weekend, I went on Headquarter Honda’s website. I saw that they had the vehicle I wanted in the color I wanted. I used their website to inquire about the vehicle and a price. After submitting my information online, which included the vehicle I wanted and that I would be putting a lease that was upside down by the numbers mentioned above, I was contacted by Rudy. Rudy quoted a number that we thought was high. My husband called him back a little later and told him where we would like to be, and he said that is actually what he said originally, although my husband thought he heard something different. We confirmed multiple times over the phone the number that we wanted to be at and he agreed to it. We made an appointment to come down there the next day, because it was too close to closing time. I completely understood that the number may be slightly off, considering we had only spoke over the phone. However, our SRX is in flawless condition, so there was really no reason for it to be off by more than a few days each month. Once we got down there, we did the usual test drive, etc. Once we got to numbers, they came back with a number significantly higher than what we were told over the phone. Over the phone, we were told $500 per month (60 months) with zero down. In person, they told us $2000 down with $620 per month. That is outlandish. How were they so far off? If they knew they couldn’t do the $500 per month, then they should have told us that. The difference in totals was over $9000. When I spoke to Rudy about this, he was apologetic. However, he said the reasoning is because they did not know the condition of our car prior to us coming down there. That was a complete lie. Our SRX was in flawless condition, nothing warranting a $9000 mark up. Typing it out now, it sounds so outlandish. It was a great case of bait and switch. At this point, nothing was being accomplished. We had left our 6 year old with my mother, raced out of the house early in the morning with our 7 month old, and drove and hour away. All of that to realize we he been tricked. I understand if they cannot do $500 per month, but they should not say that they can over the phone. All of this was frustrating, but pale in comparison to the frustration we were about to encounter. Through this all, I was very calm. Although frustrated, I never raised my voice or was degrading in any way. I simply wanted to give feedback to the establishment about how what they did was bad business. I asked to speak to a manager, and Tom Maier walked out. In a calm manner, I explained to him the frustration of our situation. I told him about our experience above. In the middle of me speaking, he starting walking back into his office while saying “Okay, Thank you.” His tone was condescending. I was floored and so was my husband. I guess since his building was clear of any customers, he had nothing to lose. When my husband said “Thank you. That is all you have?” His response was something like, “Well, you already said you aren’t buying a car, so I am being a sounding board.” I honestly wish I was making this up, because it was beyond frustrating. But, that is what he said. At that point, we told him that is the worst customer service we have seen, and we left. Not only does he represent the dealership, he also represents Honda. I doubt the dealership will care what I have to say if they have someone like him as a manager, but I hope Honda’s corporate office does. I will never do business there. Nor would I suggest others. Do not believe any numbers they give you over the phone. They are just trying to get you in the door and will say what you want to hear. I would expect that from a buy here-pay here joint on the side of the road. I did not expect that from Honda! More