Headquarter Honda

Completely dismissed by Mr. Matt Neusch I had an unbelievably terrible experience at Honda Headquarters in Clermont on the evening of October 10th. I’m an individual buyer hoping to be a fut I had an unbelievably terrible experience at Honda Headquarters in Clermont on the evening of October 10th. I’m an individual buyer hoping to be a future owner of a used Acura ILX. After countless hours of online shopping and driving to dealerships, I drove 1.5 hours to the dealership to inquire about a used Acura that I was very interested in. Sales director Matt Neusch successfully offended and disrespected my mother and I on behalf of the establishment. Everyone from online sales (Danielle and Chris) and Leon Miller (sales) were very helpful. Everything changed when the most unprofessional sales director came into the picture. Matt Neusch, who should be a role model for the sales consultants and set an example of how to treat customers, was completely out of line. Before we even got to the point of hearing a baseline price or value of my appraised trade-in, we were told that we could not be helped. Not only did Matt say “I can’t help you” and dismiss us as potential buyers, but he began to walk away from us and refused to spell his last name when asked. I work in the medical field and I deal with absurd personalities daily, but I have never been so offended in my life. It's truly unreal how horrendous the treatment was by this particular sales director at Headquarter Honda. It’s inexcusable for one of your employees to treat people like that. *Future customers: If you come into contact with Matt Neusch, good luck! He is very rude and unprofessional. More

better than I could have hoped for...the process went just f Glen was the original salesman and partnered with his team and negotiated a price. I was glad that when I came to dealership after multiple hours of d Glen was the original salesman and partnered with his team and negotiated a price. I was glad that when I came to dealership after multiple hours of driving from tampa,FL that I didn't not have to haggle and the price of the car remained the same after the drive...when I arrived to dealership it was already later in the evening and santana was the salesman at this point and he was very nice efficient with our time. And to wrap up our experience Eddie did the final paperwork and again he was also very nice and was also very efficient with our time due to us being tired and still had a couple hour drive back to tampa,fl. Overall, the experience was very pleasant and I was also surprised to here about how green the store is. I would absolutely recommend headquarter Honda to any family or friend to buy their next vehicle. Esta bein More

I love this place In November of 2014 I was driving a 2002 Nissan Xterra. It was paid for and it began leaking oil. I was on my last leg with this truck. Capital One A In November of 2014 I was driving a 2002 Nissan Xterra. It was paid for and it began leaking oil. I was on my last leg with this truck. Capital One Auto finance company reached out to me and sent a flyer about the deals that they had and how much they were willing to finance me for. The only catch was I had to look for a vehicle at Headquarter Honda. After a visit to their website, I had already fixated on the vehicle that I would test drive and take home. On black Friday I decided that I would go down and try my luck. Upon arrival Leon Miller greeted me with a smile and was more than willing to get me in the car that I wanted. Needless to say I rode home in a 2012 Honda Pilot, the vehicle that I had researched. After 8 months of driving this awesome vehicle, I realized that putting gas in this truck was sucking me dry. The payments were ridiculous, due to my poor credit, and the car really wasn’t what I wanted as far as features are concerned. I called Headquarter Honda to see if they could help me and they assured me they could. So I of course researched my options prior to arrival. I again used Leon Miller as my go to person, especially because he was so helpful the first time around. I test drove the car and it was great. The only thing is that the vehicle had been in a minor accident. So we sat down to do the paperwork and again the payments were going to be high because of my credit. Leon came back and said unfortunately the bank said since the car had been in an accident that they weren’t going to finance it, in the back of my mind I was glad because I really didn’t like the color of the car. He then said good news is that the finance company said that they would however, finance a new car. I was elated. I’ve never owned a brand new car. At the end of the deal I walked out with a cheaper car payment and a brand new car. Leon is the best. He really cares about what the customer wants. He has the customer’s best interest in mind. Because of him, I will continue to be a devoted customer. I would definitely recommend Headquarter Honda to a friend. Thank you Headquarter. More

Great Experience I call Michelle Saturday morning to secheduled a test drive. I arrived at the dealer the car was reserved for my test drive no waiting. Corey my sales I call Michelle Saturday morning to secheduled a test drive. I arrived at the dealer the car was reserved for my test drive no waiting. Corey my salesperson was great easy to talk with and vary knowledgeable and honest. Mark the finance manager was also great. I have never had car purchase experience close to this. Quality operation and treated with the ultimate respect! Thanks More

One sales rep's trash is another sales rep's treasure! After having the worse sales rep ever we were led to Corey who was just AMAZING!!! I had no questions and no doubt in my mind after he told me all I n After having the worse sales rep ever we were led to Corey who was just AMAZING!!! I had no questions and no doubt in my mind after he told me all I needed to know and more! And he gave me a great price on my new car as well! Corey gets 5 stars! More

Goodbye to a CRV, Hello to a Lexus We have been coming here for service on our 4 Hondas since moving here last year. Always happy. Knew when our lease was ending we would return it as H We have been coming here for service on our 4 Hondas since moving here last year. Always happy. Knew when our lease was ending we would return it as HQ has an incentive that other dealers don't. Being credit challenged we weren't sure what we would be able to purchase but with the help of our salesman, Mike J and patient financing, Tony, we found a car within budget and an excellent fit for our family. Thank you for making our first purchase at a new Honda dealership easy and we look for many years together! More

Awesome Service I went just to look, fell in love with the Tucson. Mike knew every detail about the vehicle. I was si impressed with the knowledge he had. Tom heped I went just to look, fell in love with the Tucson. Mike knew every detail about the vehicle. I was si impressed with the knowledge he had. Tom heped with the trade in and was very generous, compared to a previous dealership I went to. Tony knows everything about the financing, made everything so eady. So glad I made the trip out on Mother's Day and those guys were there. More

Attention to details My husband and I came in undecided on which vehicle would be best for our family. Mike was very informative and helped us make the right choice, and My husband and I came in undecided on which vehicle would be best for our family. Mike was very informative and helped us make the right choice, and paid attention to what we needed/wanted for our family. The service and attention to the "little" details is what will have us coming back to make our next purchase! I would highly recommend this dealer, they go above and beyond and don't just "sell you a car". More