Hayward Honda

When it comes to my car, I’m complicated and take no B.S. I tend to be a heavy hitter with no remorse when it comes to big purchases and big moves. This was my second go around with Honda of Hayward, the fir I tend to be a heavy hitter with no remorse when it comes to big purchases and big moves. This was my second go around with Honda of Hayward, the first time I purchased my 2018 Honda Civic from Mike Fraga with an insane APR at 18.99% (yes I was a young and dumb 20 year old with no co-signer). The first time I spent nearly 8 hours at the dealership. This time was very different. I went by myself this time around wanting to trade in my car for something better and with a lower APR. Given the high interest rate, my car honestly had no value. Despite that, Annamarie, Cynthia and others were able to still assist me. I texted the manager Jevanka a day in advance about my situation and necessities, was able to make an appointment for the next morning where I was warmly greeted by Cynthia. They were able to drastically lower my APR and provided deals that would fit my payment structure. Although I was by myself, I never felt that they were trying to pull my leg. They pulled out some car options, even with myself throwing curveballs and being hard, they never lost composure and eased me. I had to get to work that same day so I opted to come in the following morning again to review the SUV that they had delivered from another location for me. I wanted an SUV after being in an accident with a big rig truck that couldn’t see me in my low car. I made sure to stick to Honda because it’s a strong and well constructed car that can honestly take a beating, being in that accident with not too much damage showed me how strong of a car it was. I test drove the 2019 Honda CR-V LX AWD and even took it for a spin up the hill of Cal State East Bay to see how it would hold up. It did a tremendous job and I ultimately felt comfortable in the car. Long story short, in combination of both days, I only spent 2.5 hours at the dealership this time around and left with a new 2019 Cr-V LX with AWD. My APR went from 18.99% to 3.9%, still with no co-signer, young at 22 and managed to handle my business. Cynthia was kind and patient, I honestly felt more comfortable and trusting of her than I did 2 years ago with my first car purchase. This time around I could call Honda of Hayward home. The selling manager Annamarie was very kind and sat and talked with me one on one while I waited to finalize paperwork. Which many people don’t do. I even had nice conversations with the manager of finance, KC, whom was also very kind and an all around person. I have 5 years of retail experience, 1 1/2 of those years dealing with luxury items, so I always look for customer service that isn’t pushy and personable because something so luxurious like a new car needs top of the line service to make the client feel comfortable to purchase. Honda of Hayward didn’t sell me short of it. Each and every person that I came across in the last two days here were kind, patient and carried a great personality. The biggest hand clap to Cynthia for dealing with my irritable moments and going the extra mile to let me get to know her and ease into her. Thank you all! More

They did a great job with my maintenance appointment. They were quick and efficient and friendly. I would recommend this facility to anyone looking for good service. They were quick and efficient and friendly. I would recommend this facility to anyone looking for good service. More

Time saver! Time is money and money is time. Epic price below MSRP and still willing to negotiate with you for a reasonable price! Peace! below MSRP and still willing to negotiate with you for a reasonable price! Peace! More

Perfect 10! You Deserved It. Thank You!!! I’m Happy with the Staff of Honda Hayward For Helping Me. Jevanka, Ken, and PHI Lee, Thank You!!! the Staff of Honda Hayward For Helping Me. Jevanka, Ken, and PHI Lee, Thank You!!! More

Great Service! Alicia took good care of us and kept me up to date on status and exactly what was needed. I would definitely look forward to working with her again! to date on status and exactly what was needed. I would definitely look forward to working with her again! More

Highly Professional, Efficient and Great quality service. Waiting time less than promised. It has been a pleasure taking my car for service at this Hayward location. Waiting time less than promised. It has been a pleasure taking my car for service at this Hayward location. More

Bought my second Honda from Hayward Honda. Excellent service given by salesman Ashveen Naicker. Love my new Honda Insight.Recommend Hayward Honda for excellent service. service given by salesman Ashveen Naicker. Love my new Honda Insight.Recommend Hayward Honda for excellent service. More

Great people to work with from Robert in finance to Cynthia my saleswomen! Family friendly and no big pressure at all they found me the perfect truck Cynthia my saleswomen! Family friendly and no big pressure at all they found me the perfect truck More

Great Service The staff is very friendly and courteous. Getting service on a Saturday is very convenient and helpful for working people. Thank you that you do. The staff is very friendly and courteous. Getting service on a Saturday is very convenient and helpful for working people. Thank you that you do. More

When I first walked in there were two women there. The women were not welcoming and friendly but then I was greeted and assisted by a gentleman, Ronald Smith. His service was amazing. The rest of the tea women were not welcoming and friendly but then I was greeted and assisted by a gentleman, Ronald Smith. His service was amazing. The rest of the team could learn to model the behavior. I don't know what his role is with your company but he has leadership skills, if he's not already in a leadership role he should be. Eventhough it was busy he smiled and said hello. Little details in his service made it an amazing experience. More