Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

I have used Hayes for work on my current and previous vehicles. They have been fantastic with all service required. Mike Wheatley is extremely courteous and understands the customer’s needs. Hayes Chrysl vehicles. They have been fantastic with all service required. Mike Wheatley is extremely courteous and understands the customer’s needs. Hayes Chrysler is a dealership that I can trust! I will continue to use them for service on my vehicle. More

I love Hayes CDJ! I won't take my G. Cherokee anywhere else, and haven't for over 8 years! I completely trust them and the customer service is wonderful; I'm always taken care of. We are a Chrysler/Jeep else, and haven't for over 8 years! I completely trust them and the customer service is wonderful; I'm always taken care of. We are a Chrysler/Jeep family (3 of them) and we purchased one of them from Hayes, where we also received outstanding and friendly service. More

When approaching Frank to sign in and get an oil change, Frank told me he would be with me in a moment. He continued to do something on the computer for the next 3 minutes. As I waited, not one other sales Frank told me he would be with me in a moment. He continued to do something on the computer for the next 3 minutes. As I waited, not one other sales people, who where not busy, since I was the only customer, asked to help me. Another person walked into the dealership and stood behind me. He waited about 20 second while someone helped him immediately. I stood there for another 2 minutes before another sales person decided to help me. All the while Frank never looked up from his computer and continued to do whatever he was doing. Not sure if I didn't get the respect that a customer should receive becuase I was a women. I would hope that is not the case. As a teacher, I do plan on making it my busy to tell my co-works about this incident as I have already done so. Crysler will never get my or my families businness again. More

I have a 07' RAM with the 5.7 Hemi. The dealer in Union City quoted me $400 to change the spark plugs, along with a couple of independant shops! Only $225 at Haynes! I had to ask Mike three times to make s City quoted me $400 to change the spark plugs, along with a couple of independant shops! Only $225 at Haynes! I had to ask Mike three times to make sure he was giving me the correct price. Mike explained all of the services that were done, and answered several other questions I had about my LIFETIME warrenty. They are close to my office in Duluth, so I will be going there from now on. More

They always take care of my problems. Not only the problems, but routine service. They know what needs done each time. I cannot keep up with it. The Dodge Sprinter (Mercedes) is a very complicated problems, but routine service. They know what needs done each time. I cannot keep up with it. The Dodge Sprinter (Mercedes) is a very complicated machine and needs precise maintenance. They do it well. Their technicians are the top in the industry on this vehicle. I won't go anywhere else. More

My young adult daughter is the owner of a 2002 PT Cruiser, and I bring her car in for all repairs including oil changes. My service advisor is the best (Adrian White). Whenever, I have a question, Cruiser, and I bring her car in for all repairs including oil changes. My service advisor is the best (Adrian White). Whenever, I have a question, concern, or problem with my daughter's vehicle, immediately, I would call Hayes Chrysler and asked to speak with Adrian. In most cases, I would begin (after being transferred),"Adrian, this is Mrs. Spencer calling to say I heard this strange sound or my daughter's car is driving rough, what do you think is going on with her car?" Of course, he would asked me a few cars to get a better idea of what's possibly wrong with the car, then he would tell me what made be going and if it's where I need to bring the vehicle in ASAP, he would advise me to do just that. If he is unavailable and assisting another customer, I would leave him a message and he would return my call soon. Throughout my time, I have owned and driven several cars, by different makers, but I must say, the customer service support at Hayes Chrysler, no one could ask for anything better. Not only is my service advisor great, the other fellows in the service department are kind and polite to me as well. Keep up the great work! More

Our newly purchased dodge had a leaky valve in the tire which caused the car's alert light to come on approximately every two weeks. Upon our return from a trip, Dusty was prompt about not only scheduling which caused the car's alert light to come on approximately every two weeks. Upon our return from a trip, Dusty was prompt about not only scheduling the service, but also ensuring that it got taken care of in a timely manner. The technicians took care of the problem and we were on our way in under 40 minutes. More

Both Adrian and Frank are very courteous and friendly whether by phone or in person when inquiring about a service issue. I have taken two vehicles(one purchased at Hayes, the other another Chrysler dea whether by phone or in person when inquiring about a service issue. I have taken two vehicles(one purchased at Hayes, the other another Chrysler dealer)there for service over the past nearly six years and have consistently experienced superior customer treatment from both of them. All service options are always discussed with me prior to any work proceeding and also accompanied by accurate estimates of final service cost. They will even calculate the most economical means to pay for services whether based upon the dealership loyalty program or through corporate emailed coupons! I plan to patronize them and Hayes until I need to replace my two vehicles. More

My Chrysler 300C was stuck in Park. I called Hayes and spoke with gentleman in the Service dept. and asked for advice. Instead of simply telling me to bring the car in, he gave me advice on things I coul spoke with gentleman in the Service dept. and asked for advice. Instead of simply telling me to bring the car in, he gave me advice on things I could try to get it out of trhe stuck gear. None of it worked, so I called back and asked if I could have the car towed there. I asked if they had a local tower, which they did. The tow truck arrived promptly. I was pleased to see that it was flatbed type since the car was stuck in gear. When I arrived at Hayes they were expecting me. It was late in the day so I had to leave the car but I was told that I would receive a call the next morning with the diagnosis. As I was waiting I looked in the garage area and was surprised at how huge it was, and how CLEAN! I felt so assured by the way I was treated before and after I dropped the car off that I decided to have my regular maintenance done there at the same time. I was pleased when I actually received the call the next morning. I had a rental car and was further pleased to find out that the same company had a location right at Hayes. I had requested that the old part be saved so that I could examine it. Sure enough, it was in a box inside the car. I've had to almost pry old parts out of other dealers! At Hayes, it was no big deal. I will definitely go there again. That may sound routine, but please realize that I live approximately 50 miles away! I work nearby but have had all my repairs and maintenance closer to home. I like Hayes so much that I will be going there regardless of the distance. More