Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

Bad customrer service. Bad customer service in their service department. When I complained to management they wouldn't do anything. So, I went to Stone Mountain Chrysler for Bad customer service in their service department. When I complained to management they wouldn't do anything. So, I went to Stone Mountain Chrysler for next purchase. More

Service with a smile Got a oil change and tire rotation today quick and easy. Service writer didn't write up the tire rotation but that was no problem. Technician took it Got a oil change and tire rotation today quick and easy. Service writer didn't write up the tire rotation but that was no problem. Technician took it right back to the shop and had it back out in 10-15 minutes. More

Excellent! JP was so incredibly helpful and personable! I really appreciated how thorough he was and how willing he was to answer all of my questions. JP was so incredibly helpful and personable! I really appreciated how thorough he was and how willing he was to answer all of my questions. More

WORST DEALER EXPERIENCE EVER! BROUGHT MY 2013 DODGE CHALLENGER (WITH 6K ACTUAL MILES) IN FOR A FACTORY RECALL REGARDING THE TIMING BELT. I HAVE NEVER HAD AN ISSUE WITH MY CAR BEFO BROUGHT MY 2013 DODGE CHALLENGER (WITH 6K ACTUAL MILES) IN FOR A FACTORY RECALL REGARDING THE TIMING BELT. I HAVE NEVER HAD AN ISSUE WITH MY CAR BEFORE. IT'S BEEN GREAT. TAKES TWO AND A HALF DAYS TO GET BACK FOR A JOB THAT'S SUPPOSED TO TAKE 4 HOURS. THE REASON I WAS TOLD IT TOOK LONGER WAS THAT THEY ENCOUNTERED AN OVERHEATING ISSUE WITH THE RADIATOR, BUT THE PROBLEM WAS FIXED. I TAKE THE CAR HOME AND THE NEXT TIME WE TAKE IT OUT, THE CAR OVERHEATS AND BURPS OUT HOT ANTIFREEZE OVER OVER THE ENGINE. I CALL HAYES AND THEY TELL ME THAT I WILL HAVE TO PAY FOR A TOW. I TELL THEM THAT'S IT'S STILL UNDER WARRANTY AND THEY TELL ME TO CALL DODGE ROADSIDE ASSISTANCE, WHICH I DO. THE NEXT DAY I GO TO THE DEALERSHIP AND EXPLAIN TO THE ASST CUSTOMER SERVICE MANAGER THAT MY CAR IS ONE I WANT TO KEEP A VERY LONG TIME AND WILL THEY PLEASE MAKE SURE EVERYTHING IS OKAY WITH THE CAR BEFORE THEY GIVE IT BACK. ALSO, WILL THEY PLEASE CLEAN THE ENGINE BAY BECAUSE OF THE ANTIFREEZE MESS. THEY SAID NO PROBLEM. I PICK UP THE CAR LATER AND THEY TELL ME THE PROBLEM WAS A LOOSE CONNECTION FOR THE ELECTRIC RADIATOR FANS. HMM, SHOULDN'T THAT HAVE BEEN CHECKED THE FIRST TIME THE CAR WAS THERE? WILL THIS BE A RECURRING PROBLEM NOW? ALSO I GET THE CAR HOME AND POP THE HOOD. GUESS WHAT? THE ENGINE BAY IS STILL A MESS. NEVER AGAIN WILL I GO TO HAYES FOR ANYTHING. More

Better than most Got my truck up north called them on Monday and had it serviced on Tuesday. Was in and out of there in less than 2 hours. They said to be there at 10a Got my truck up north called them on Monday and had it serviced on Tuesday. Was in and out of there in less than 2 hours. They said to be there at 10am was out before Noon More

Service not performed I took my Pacifica in on Tuesday to have a headlamp replaced, new wiper blades installed, and my car washed and vacuumed. I asked for all these and w I took my Pacifica in on Tuesday to have a headlamp replaced, new wiper blades installed, and my car washed and vacuumed. I asked for all these and watched the service representative write them down. Discussed prices for each with him. Left my car. On Thursday afternoon I was called and told it was ready. I picked it up on Friday. I am going out of town tomorrow. When I went to get in my car it had not been washed or vacuumed. I didn't have time to go back and have this done. I am very disappointed that such a minor thing was not taken care of by the service department. I have purchased my last two cars for Hayes. I have sent friends and family there to purchase vehicles. I have all my service work done there. How can you screw up such a simple request. More

True Customer Service I needed the glass replaced for the drivers door rear view morrow. I had bought the car two weeks from a dealership in Chamblee but Hayes Chrysler i I needed the glass replaced for the drivers door rear view morrow. I had bought the car two weeks from a dealership in Chamblee but Hayes Chrysler is closer. Charles was the service advisor that helped me get just the glass replaced and the repair completed. Thanks to a team at Hayes I'll return and send others to the dealership. More

Trust and Confidence The service department at Hayes is above top notch. Adrian White to me is by far the most Trustworthy and knowledgeable service adviser at Hayes. Took The service department at Hayes is above top notch. Adrian White to me is by far the most Trustworthy and knowledgeable service adviser at Hayes. Took my 2015 Ram 1500 in for vibration at speeds above 60 mph. They did a balance and that didn't work. Took the truck back and found that two tires were bad. Replaced under warranty. If there is a problem with your vehicle Adrian will find and fix it. Adrian has serviced all my cars. Journey, Ram and now a Chrysler 200. Go see Adrian White More

This was a routine service visit. The van's service needs were taken care of in a timely fashion. I've worked with Smitty Woodall for a very long time. I have the utmost respect for The van's service needs were taken care of in a timely fashion. I've worked with Smitty Woodall for a very long time. I have the utmost respect for him and confidence that he will make sure that all of my vehicles needs will be properly serviced. More

Above and Beyond We have an exceptional experience every time we walk through the doors at Hayes. Most specifically, on our most recent visit, they went out of their w We have an exceptional experience every time we walk through the doors at Hayes. Most specifically, on our most recent visit, they went out of their way to diagnose an issue with my navigation system, ordered the needed parts, and are providing a rental during the time of repair. All under warranty, excellent customer service, and always leave feeling like family. Thanks, Adrian! And thanks, Hayes!! More