Hayes Dodge Chrysler Jeep Ram Lawrenceville

WORST DEALER EXPERIENCE EVER! BROUGHT MY 2013 DODGE CHALLENGER (WITH 6K ACTUAL MILES) IN FOR A FACTORY RECALL REGARDING THE TIMING BELT. I HAVE NEVER HAD AN ISSUE WITH MY CAR BEFO BROUGHT MY 2013 DODGE CHALLENGER (WITH 6K ACTUAL MILES) IN FOR A FACTORY RECALL REGARDING THE TIMING BELT. I HAVE NEVER HAD AN ISSUE WITH MY CAR BEFORE. IT'S BEEN GREAT. TAKES TWO AND A HALF DAYS TO GET BACK FOR A JOB THAT'S SUPPOSED TO TAKE 4 HOURS. THE REASON I WAS TOLD IT TOOK LONGER WAS THAT THEY ENCOUNTERED AN OVERHEATING ISSUE WITH THE RADIATOR, BUT THE PROBLEM WAS FIXED. I TAKE THE CAR HOME AND THE NEXT TIME WE TAKE IT OUT, THE CAR OVERHEATS AND BURPS OUT HOT ANTIFREEZE OVER OVER THE ENGINE. I CALL HAYES AND THEY TELL ME THAT I WILL HAVE TO PAY FOR A TOW. I TELL THEM THAT'S IT'S STILL UNDER WARRANTY AND THEY TELL ME TO CALL DODGE ROADSIDE ASSISTANCE, WHICH I DO. THE NEXT DAY I GO TO THE DEALERSHIP AND EXPLAIN TO THE ASST CUSTOMER SERVICE MANAGER THAT MY CAR IS ONE I WANT TO KEEP A VERY LONG TIME AND WILL THEY PLEASE MAKE SURE EVERYTHING IS OKAY WITH THE CAR BEFORE THEY GIVE IT BACK. ALSO, WILL THEY PLEASE CLEAN THE ENGINE BAY BECAUSE OF THE ANTIFREEZE MESS. THEY SAID NO PROBLEM. I PICK UP THE CAR LATER AND THEY TELL ME THE PROBLEM WAS A LOOSE CONNECTION FOR THE ELECTRIC RADIATOR FANS. HMM, SHOULDN'T THAT HAVE BEEN CHECKED THE FIRST TIME THE CAR WAS THERE? WILL THIS BE A RECURRING PROBLEM NOW? ALSO I GET THE CAR HOME AND POP THE HOOD. GUESS WHAT? THE ENGINE BAY IS STILL A MESS. NEVER AGAIN WILL I GO TO HAYES FOR ANYTHING. More

Friendly! Fast! Reliable! I spent two years with a lender before my car (1st car) broke down. I spent 7 months with a lender giving me the run around. I spoke with Anthony Will I spent two years with a lender before my car (1st car) broke down. I spent 7 months with a lender giving me the run around. I spoke with Anthony Williams over the phone and everything was handled in under an hour. All I had to do was show up, sign the papers, and my new car was already waiting for me! Anthony went above and beyond to help me. They even paid off the remainder of my loan ($2900), so I got to get rid of that terrible lender. I recommend this place above all others. They don't spend time trying to sell you something they simply tailor everything to your needs. Mr. Hayes is extremely outgoing and very much involved within the company. More

Highly Recommend JP Kim was extremely helpful and very knowledge on all vehicles. I was in and out of there in less than 2 hours. Great experience. JP Kim was extremely helpful and very knowledge on all vehicles. I was in and out of there in less than 2 hours. Great experience. More

One of my better experiences Steven Donaldson was awesome. I found the truck I wanted and he and Magdalena in finance made it happen right then, no waiting. I have been to a lot o Steven Donaldson was awesome. I found the truck I wanted and he and Magdalena in finance made it happen right then, no waiting. I have been to a lot of dealerships and Hayes CDJ is probably the best I've seen. I would recommend them to anybody who is looking for a new or used car or truck,and I should know I bought a 2015 SRT charger with 4000 miles and a new 2017 Ram 2500 4X4 turbo diesel. I couldn't be happier. More

Great Experience! Great experience all the way around!!! I have used another local car dealership in the past and I always felt like they were trying to take advantage Great experience all the way around!!! I have used another local car dealership in the past and I always felt like they were trying to take advantage of me because I am a female. With the other dealership I had to go back and forth with them from the trade in value to the price of the car, but the staff at Hayes were GREAT!!! I didn't feel like they were trying to take advantage of me and I left feeling like I got a fair value for my trade in and a great price for my new truck. Thank you everyone at Hayes for making my car buying experience wonderful!!! More

Better than most Got my truck up north called them on Monday and had it serviced on Tuesday. Was in and out of there in less than 2 hours. They said to be there at 10a Got my truck up north called them on Monday and had it serviced on Tuesday. Was in and out of there in less than 2 hours. They said to be there at 10am was out before Noon More

Awesome Great Customer service made buying a car a smooth transition. I would recommend them to anybody if you need a new car thank you JP Great Customer service made buying a car a smooth transition. I would recommend them to anybody if you need a new car thank you JP More

No nonsense buying with pleasant staff Kim met me in the parking lot. After a somewhat short conversation she read me like a book.....she knew exactly what kind of pickup truck I needed.... Kim met me in the parking lot. After a somewhat short conversation she read me like a book.....she knew exactly what kind of pickup truck I needed.....in less than 15 minutes my dream truck was selected.....no nonsense..great price. This is my second Hayes auto....awesome service and great people ! Richard in Suwanee. More

Wonderful experience. JP Kim was a pleasure to work with. Makes you feel so comfortable. Would highly recommend to family and friend! Henry Lewis also made the finance port JP Kim was a pleasure to work with. Makes you feel so comfortable. Would highly recommend to family and friend! Henry Lewis also made the finance portion really easy as well. More

Great Seevice We came from Stockbridge, Ga (about 45 miles) to buy our van. JP was very helpful and found us exactly what we wanted and in our budget! We love our b We came from Stockbridge, Ga (about 45 miles) to buy our van. JP was very helpful and found us exactly what we wanted and in our budget! We love our brand new Pacifica and would definitely recommend seeing JP for all your automobile needs! More