Hayes Dodge Chrysler Jeep Ram Lawrenceville

BUYERS BEWARE! ! We had a 2011 Ram that wouldn't start so we had it towed to Hayes after we called to see if they would take it. 4 days later they call and say its a ! We had a 2011 Ram that wouldn't start so we had it towed to Hayes after we called to see if they would take it. 4 days later they call and say its about $2500 to repair it and parts would arrive end of Oct at the earliest. so we said "what if we just trade it in?" Daniel in service had sales contact us and we wound up buying a CPO truck for over $40k. We're leaving after signing the docs and our son says "I left some stuff in the old truck" so we go to get it. We're told by service it's $109.00 to get our personal items out of the truck. They refuse to give us access until we pay. Sales manager refuses to do anything since we've already signed and obviously dont care about us now. We never signed a work order, were never told about a charge, had no prior knowledge that there would be a charge and if we hadn't remembered to get stuff out would have never had to pay. SHADY BUSINESS PRACTICES More

Scam warning on this one. They had a price listed on CarGurus and Capital one auto finder. Once we go to make a deal they said those are 3rd party sites and they don't honor t They had a price listed on CarGurus and Capital one auto finder. Once we go to make a deal they said those are 3rd party sites and they don't honor those prices and now the vehicle is more so the price on the paper is what it is now. They said take it or leave it so I left it, bought a better jeep at a lower rate in Greer, South Carolina. No garbage games with the finance manager like at Hayes. The general sales manager is Stephen Weatherly, he must be family or something because he has no skill to hold that position. He has two other incompetent people under him named John Quante and David Van Wyen, if you hear any of these names, please walk away. Also quick tip, don't buy your Mopar extended warranty from here either. It's overpriced and you can shop your warranty at other dealers. There's a few that are known for giving the best deals possible and it can all be handled over the phone. You'll save thousands compared to what Hayes tries to push. More

That lady which calls her name Magdalena! ! It’s the worst person I ever met in my life!! She lie to me on my warranty!! Liar!!Liar!!! ! It’s the worst person I ever met in my life!! She lie to me on my warranty!! Liar!!Liar!!! More

Paul was a straight shooter no games. Yes he was customer friendly. After going to another jeep dealer and getting no help we lost hope. Paul from Hayes was quick to answer our questions Yes he was customer friendly. After going to another jeep dealer and getting no help we lost hope. Paul from Hayes was quick to answer our questions and made the process super easy. I reccomend Paul to all my friends and family. More

I am a two time prior customer who drove 4 1/2 hours from FL to purchase two vehicles from this dealership in the past, the first time for my daughter's first car. I was treated wonderfully by Dusty. As a FL to purchase two vehicles from this dealership in the past, the first time for my daughter's first car. I was treated wonderfully by Dusty. As a result, you would think that the Sales Manager would at least have the common courtesy to return a call to a former/prospective customer looking to purchase a new Jeep Sahara. Sadly that was not the case..... never received a call back. Customer servce has gone way down hill at Hayes.....better look elsewhere for a car. More

I had an awesome experience !!! I was online car dreaming one Friday afternoon & stumbled on a 2021 Jeep Sahara , I sent a request for more info & received a call from the Nubian within 10 mins !!! He gave m one Friday afternoon & stumbled on a 2021 Jeep Sahara , I sent a request for more info & received a call from the Nubian within 10 mins !!! He gave me some info on the car & I said I would think about it over the weekend , weekend came and went and Monday he checked back in with me & by then I was ready to apply !!! Upon approval Nubian helped me every step of the way along with their awesome finance manager Ernest. Now I am VERY HAPPY 2021 4xe owner !!!! Thanks you guys !!!!!!!!!! More

I tried to drop off my car on Thursday, 8/19 for an engine light. They told us to bring it back on Tuesday, 8/24, which I did. They suggested, diagnostic test, which coost $99. I asked when can I hear engine light. They told us to bring it back on Tuesday, 8/24, which I did. They suggested, diagnostic test, which coost $99. I asked when can I hear back and they said they are pretty booked up so if it was ok to keep it through Wednesday, 8/25. Wednesday came, but didn't hear from them. Call them on Thursday and they said they are busy so that's why they haven't called back. Matter of fact, he asked if I wanted to pick up my car then drop it back off!!! xxx!!! I told them NO and I need to know what's going on and that they need to communicate with me. He said he'll call me later that day. But of course he didn't call back. They finally called back on Fri morning & lvm. Left a voice, then had to call back again & finally talked to him. This dude had the nerve to up the diagnostic charge to $150 and said that sometimes the diagnostic test can run more when they perform additional tests! xxx you didnt tell me that in the first place or before you performed it!!! Then brought it down to $130 like he was doing me a favor! They quoted a total of $1600 to fix everything. I decided to fix only the critical items, and they ended up giving me some discount. When I got home, out of curiosity, I followed up with a several local body shops in Suwanee and realized how Dodge up their prices. Dodge has done me wrong more than once. But I bought my car from Hays, only ever went to Hays for Services, collision fixes, parts, including down to batteries for my car keys, and I have NEVER taken my car anywhere since I bought it in 2014. I have referred a numerous people to Hayes and have considered buying another car from them. But that's about to change. Hayes got comfortable with customers like me who faithfully brings our cars there and takes advantage of our time and money!!! Never again I will go back to Hayes and now on I'll make conscious efforts to advertise their dishonesty and don't give shhyt customer service attitude every opportunity I get! More

Excellent customer service from my salesman, Paul. He was very thorough and clear when explaining things. Our finance guy was also very good at explaining. very thorough and clear when explaining things. Our finance guy was also very good at explaining. More

Hindsight is always 20/20, and I wish we had purchased here. Even after we purchased from another dealer Ryan Bills is proving to be a standout salesman. The fact he has reached and even answered some que here. Even after we purchased from another dealer Ryan Bills is proving to be a standout salesman. The fact he has reached and even answered some questions about the Ram we bought means a lot. This also means he and team at Hayes will be receiving all the business I can send them. If you’re in the market go visit them. More

The experience was A+ from beginning to end. Ricky was helpful, professional, personable and knowledgeable! He answered every question with a thorough and thoughtful answer! Magdalena was just the best. helpful, professional, personable and knowledgeable! He answered every question with a thorough and thoughtful answer! Magdalena was just the best. Honest, open, warm, friendly and probably the best experience I have had with a finance manager to date. No running around questions, easy to understand answers and I truly felt like she put our best interests first. I couldn't have asked for a better experience. More