
Hayes Dodge Chrysler Jeep Ram Lawrenceville
Lawrenceville, GA
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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I've bought several vehicles from the Hayes dealerships and have had a great experience every time. Dusty, my salesperson, has gone above and beyond to find me the perfect vehicle. It was a no pressure s and have had a great experience every time. Dusty, my salesperson, has gone above and beyond to find me the perfect vehicle. It was a no pressure sales experience and I would definately recommend the Hayes dealerships to my friends and families. More
Great all around experience at Hayes! These guys go above and beyond to ensure their customers have an excellent car buying experience. Wouldn't go anywhere else. and beyond to ensure their customers have an excellent car buying experience. Wouldn't go anywhere else. More
I bought my dodge ram from the guys at Hayes and not only was the price exceptional so was the service the manager dusty put a great deal together for me and I felt comfortable the entire time if you need a was the price exceptional so was the service the manager dusty put a great deal together for me and I felt comfortable the entire time if you need a dodge go to hayes More
These folks were very coustomer focused and made the buying process quick and simple. The showroom was clean and uncluttered, as were the restrooms. Our salesman (Dennis) was very professional, and h buying process quick and simple. The showroom was clean and uncluttered, as were the restrooms. Our salesman (Dennis) was very professional, and helpfull in our buying prosscess. He also did a great job returning e-mails and phone calls. More
I was looking for my first new car in 15 years, and stopped to look at the cars available at Hayes Dodge. The salesman that I dealt with was Wes, and he was great! I test drove a Chrysler 200 and then stopped to look at the cars available at Hayes Dodge. The salesman that I dealt with was Wes, and he was great! I test drove a Chrysler 200 and then he showed me the Dodge Avenger. I did not drive it on that visit, but my husband and I returned, a few days later, and I drove the car and loved it! We were able to work out a satisfactory deal, keeping within our limit for a payment, and the entire sale went very smoothly. I would recommend Hayes Chrysler Dodge, and Wes Brissie, the sales associate. More
These guys made buying a new vehicle fast and easy. They searched and found the vehicle I wanted. They processed the paperwork quickly. The delivered the vehicle fast. searched and found the vehicle I wanted. They processed the paperwork quickly. The delivered the vehicle fast. More
The overall experience was pleasurable and worth it. The sales and purchase was great. i enjoyedt he service and the communication with the salesman and business manager. sales and purchase was great. i enjoyedt he service and the communication with the salesman and business manager. More
Went to look at a specific car. Met Mark and was shown the car that I wanted. He was will to stay late to allow me to test drive it. We declined, and came back in the morning. Mark met me at the door with the car that I wanted. He was will to stay late to allow me to test drive it. We declined, and came back in the morning. Mark met me at the door with keys in hand, ready to go. Loved the car, had no hassles with the paper work, no pressure, and no problems. Over all it was the easiest car buying experience I have had. More
Before I go into details here, I would like to say that Joe Anninos seems like a nice guy and I am putting a recommendation on improving your customer experience, and get people using your service departme Joe Anninos seems like a nice guy and I am putting a recommendation on improving your customer experience, and get people using your service department (which I will not use, even though its close to my house). Let me recap my transaction and then go into the recommendation. Joe was extremely helpful the day my Jeep arrived and tried to salvage this experience, and the Jeep itself helped heal the situation. 1.) I preordered a 2012 Jeep Wrangler Unlimited. I put down $1k with a written agreement that I would get the American Express Zag network price (which all 3 of your Hayes Chrysler Jeep Dealerships are a part of). This Zag pricing is no haggle and is extremely straight forward and available for anyone to see. 2.) Amex Zag pricing came out about 3.5 weeks prior to me getting my Jeep. The price was there for everyone to see, and I even emailed Joe to let him know. 3.) My Jeep arrived 7/23, and I didn't receive one update from Joe during the 2 month waiting period, I actually emailed and he responded. I was in no way a high maintenance customer, I only emailed him 4 different times during the 2 months. (There were several exchanges during those 4 times). Joe was aware that I had all of my paper work, my check from the credit union, and insurance. I arrive, and nothing is ready to go. He has no idea of the price of Amex Zag or how it works. Another gentlemen in your office was responsible for this. As it turns out, 2 of the 3 dealerships had pricing, Lawrenceville did not. (Why am I sitting down in your dealership without anyone knowing this prior). I was going to walk because at first the price was not going to be honored. I explained to them, that I could go home, put the order in, and go pick the Jeep up from Gainesville with no issue or reorder the Jeep this way. The "Zag" guy comes back with another price that does not match the Gainesville store, again what is this? We had an agreement, why am I haggling? I ended up paying $250 more than the ZAG price because he said they wouldn't go any further and Joe even stated he couldn't talk to him anymore. Well guess what.... - This $250 cost you entire credibility for future business with me - I won't be using your service department - I bought a lifetime power train warranty from another dealership after explaining what happened to me, and that I just bought a new Jeep. (I am sure you make about $200 on this alone) - I bought $1200 worth of Mopar accessories from another dealership after explaining to Joe in an email that I had some things I was interested in and wanted to see how much you guys would charge to get them installed. Never got any response on that. This insignificant $260 cost you A LOT of immediate business as noted above and left an bad taste in my mouth about your dealership. Here are some suggestions. 1. When someone preorders a vehicle, give them an update once a week on any progress or possibly every other week. Keep in touch with them, anyone preordering is really excited about their vehicle and little things like this go a long way. People who order Jeeps will give you business especially if you make the experience enjoyable. An email takes 2 minutes, checking a status on the vehicle takes less than a minute, is this too much to ask for? 2. When you have a written agreement, honor it. Why nickel and dime here? Is it worth it? 3. When someone has their sh*t together, don't wait to they get there to get paperwork and details organized. Its unprofessional, and shows a lack of responsibility and understanding of someone else's time. (Especially when you are aware they are coming 24 hours in advance) 4. Your most popular vehicle is the Jeep Wrangler. You should know all about it, there is no excuse for me to know more about features and options than the sales person. I work in customer service, and am passionate about the experience, and long term value it brings. In addition, I have 1 (possibly 2 within 12 months) friend that will be getting a 2012 Jeep, there is no way they will end up at your dealership. (Again this goes back to $260 on a $38k Jeep that your Zag rep was pretty much a snake, but ultimately that is Joe's fault for not having a discussion before I got there) More
I actually live in Cumming and tried the Dodge dealer out here but they wouldn't work with us on our trade in. We had done our homework and knew a good ballpark trade in price and they wouldn't even come clo here but they wouldn't work with us on our trade in. We had done our homework and knew a good ballpark trade in price and they wouldn't even come close (even after they had told me that they needed good trade ins) So we left and called Hayes Dodge (they had the exact Durango I wanted) and spoke with Fred Sharp. He didn't promise anything but certainly sounded like they would be able to do better. So we took the hour drive over on Saturday evening. We didn't get to Hayes until 5pm and they close at 6pm. Since we had done a lot of searching and had a lot of the facts in hand we were able to work out a deal and complete the paperwork and actually drive off the lot by 6:15pm. Now if you have ever bought a new car before you will know that to get it done in about an hour is nearly impossible. We were highly impressed with everyone involved. Now for the one thorn in the side so to speak. Since I had been all through the Dodge website I knew that the Durango we purchased was suppose to have Sirius Travel Link & Traffic. After many phone calls to both the dealership & Sirius no one could tell me why mine didn't have it. I had to travel back out to the dealership for their service manger to call Mopar with my VIN to finally find out that about 1000 Dodge's with the same radio got the wrong software download. Now I'm having to wait until Dodge sends me a disc to update my radio. Not the best experience but it could be much worse. I love my Durango so this minor issue can be overlooked (for now - hope it doesn't take them months to send me a simple disc in the mail). More