Hayes Dodge Chrysler Jeep Ram Lawrenceville

Great overall experience our salesman was the most knowledgeable I have dealt with. The staff was so helpful and friendly. I will definitely buy my next vehicle here. knowledgeable I have dealt with. The staff was so helpful and friendly. I will definitely buy my next vehicle here. More

Great experience. Quick and easy. Dion was knowledgeable and Darius got our financing paperwork done quickly. He explained everything to us, and both Dion and Darius answered all of our questi knowledgeable and Darius got our financing paperwork done quickly. He explained everything to us, and both Dion and Darius answered all of our questions. More

I was very pleased with my sales person(Nina Waite) she was very professional from the time she first approached me on the lot until the deal was completed and I was driving home in my 2012 Challenger RT. was very professional from the time she first approached me on the lot until the deal was completed and I was driving home in my 2012 Challenger RT. She kept me informed has to what was happening with the person that was evaluating my trade in and the finance person that was working with the different financial instutions. The finance person I believe his name was Don handled all of the paper work in a timely fashion and explained everything that I was signing and asked me a number of times if I understood everything and if I had any question. I have bought a number of vehicles over the years from a number of different dealerships and this was one of the most pleasant experiences I have had. More

Justin was great to deal with. He knew the product, answered every question, even shared a spagetti receipe. As for the car, I am a little unhappy that the car was not at least washed. The quality of answered every question, even shared a spagetti receipe. As for the car, I am a little unhappy that the car was not at least washed. The quality of the paint has a lot to be desired. It has excessive orange peel on the trunk lid and some kind of contaiminates in the paint on the hood, only the hood. The worst thing is that there are two dents from the factory on the left rocker below the rear door. It had to come from the factory because there are no scratches in the paint. It is no where near the quality of my 04 Dodge Ram 2500. More

We communicated via online & web. After a two hour We communicated via online & web. After a two hour and thirty minute drive, we discovered the car to be exactly as it had been described! CUSTOMER We communicated via online & web. After a two hour and thirty minute drive, we discovered the car to be exactly as it had been described! CUSTOMER SERVICE above and beyond the standard of the norm!!! Thanks so much! Kim Alcala More

I started my search for a new van on the internet. After extensive searches, I found Hayes to have the spec for the van I wanted. I called the dealership to set up an appointment to see the van and take a t extensive searches, I found Hayes to have the spec for the van I wanted. I called the dealership to set up an appointment to see the van and take a test dirve. After the test drive, the negotiations to buy the van were fair and did not take too much time. We were within $500.00 of what I wanted to make the trade for the van. I feel I got a good product and hope it will serve me for many years to come. After the purchase, Fred helped with cleaning out old car, set up my hands free phone, and showed me every feature so I could know all the wonderful features on the new van. My family has purchased several new and used automobiles from the Hayes over the years. The Hayes family dealership is friendly, reliable and professional. More

I was very pleased with the deal that I recived on my New Truck Everyone Was Very Helpful And Made Sure That IHad A Great Experance While I Was there. oscar Masiers Truck Everyone Was Very Helpful And Made Sure That IHad A Great Experance While I Was there. oscar Masiers More

I am an Active duty Military serving in the Army, stationed in Alexandria, VA. Being a huge mopar fan and currently owning a 2006 Dodge Charger R/T, it was only in my blood to purchase the 2012 Dodge stationed in Alexandria, VA. Being a huge mopar fan and currently owning a 2006 Dodge Charger R/T, it was only in my blood to purchase the 2012 Dodge Charger SRT8. On this journey, I have encountered many impolite, selfish dealers. I was recommended by my brother to the auto trader website, and was told to maybe try that route. After looking at many, many Chargers I put in a few request and quickly became overwhelmed. Hayes Dodge Dealership contacted me from one of my request and immediately stood out from the rest with the politeness and "family-like" approach. Steve Matthews, my sales rep, was one of the sweetest guys I have ever spoken to. With me Being from Louisiana, he reminded me so much of the many kind gentlemen that are instilled in the South. His patience was beyond reproach. He showed great attentiveness to my every question and need. Purchasing online could be scary and quite a hassle, but he made it fairly pleasant. All of my questions and needs were met, the other staff members (Darius Jackson, Stephen Mcdonald) all made this possible. I have never felt so spoiled. I couldn't ask for better service. They gave me everything that i expected and more. I felt like a part of the family, and truly felt as if I was sitting right there in the dealership the entire time. Although the worry will be there (simply because it is online), they definitely put me at ease and comfort. I had no surprises at all, everything that they said was going to happen...indeed happened. All was done in a timely, professional manner. All levels of whom I had to deal with, were just as sweet and caring as the last. Hayes Dodge Dealership thank you for my brand new Dodge Charger SRT8, and for such an amazing experience. I will always feel like a part of the family, and WILL NOT hesitate to purchase my future cars from there. My family and friends will definitely get a recommendation...no need to go any further, Hayes Dodge Chrysler Jeep Ram is all you need. Michelle B. More

Initial experience was good up to the point when they got the money. I ordered a GPS & Hands free upgrade which they had to put on order. It took 6+ weeks and then when it was installed they said it was only the money. I ordered a GPS & Hands free upgrade which they had to put on order. It took 6+ weeks and then when it was installed they said it was only a GPS system that was ordered and thats all I paid for. When I asked them to check the paper work and check if the price matched up to only a GPS system, they never got back to me. I spent ~80K with dodge vehicles over the last 10 year. Unfortunately I have hit my limit here and if I do buy another Dodge it wont be here and I will make sure to be more demanding on the in righting details. If they would have just checked their paper work and showed me I did infact pay the going price for the GPS only, this would have been a closed issues. More

Went to look at a used Dodge Van. I picked the van for my parent`s and told the salesman what my parent would pay. The Hayes Dodge Dealership did not want to negotiate even though my parent`s were payi my parent`s and told the salesman what my parent would pay. The Hayes Dodge Dealership did not want to negotiate even though my parent`s were paying cash. The van was over priced 4,000 above blue book value. We just wanted a lesser price and to be able to negotiate. Negotiation was not even considered. My parent`s had previously bought 3 vans from Hayes. The last van was bought about 11 years ago. The salesman stated that there was no record of my parent`s buying any vans. In other words " being a previous loyal customer does not matter here." Since they would not negotiate, that was the end of the deal for us. The salesman kept calling myself and my mother asking if we would give more money. The salesman was very nice. However, he told my parent`s (who are in their early 70`s) that if they would come and look at the van they would negotiate. When they got there, the used car manager was extremely rude and made it obvious that there would be no negotiation. We do not know his name and that is who really pissed my parent`s off. What they did not know was that my parent`s were considering giving a little more for the van. My father has very bad arthritis and was extremely mad. We will never deal with Hayes again ever, ever, ever. Do not e-mail me. More