Hayes Dodge Chrysler Jeep Ram Lawrenceville

Outstanding service. I would highly recommend visiting this dealership if you are looking for a positive car buying experience. Everyone was extremely helpful and friendly. Hands down this was our best ex this dealership if you are looking for a positive car buying experience. Everyone was extremely helpful and friendly. Hands down this was our best experience purchasing a new car. More

I went to Hayes to buy a new car. JP assisted me and my mom in buying a new Jeep. He was efficient, detailed, and very patient. Not only did he explain everything to me during the first delivery, I went ba mom in buying a new Jeep. He was efficient, detailed, and very patient. Not only did he explain everything to me during the first delivery, I went back the second time, and he answered all the questions I had again. I would have to say that I would buy another car from JP again! More

JP has been working with me for 3 months. He was patient, friendly, and worked his hardest to get me approved for a car! Thank you again for your hardwork and dedication! JP is the "Best!" friendly, and worked his hardest to get me approved for a car! Thank you again for your hardwork and dedication! JP is the "Best!" More

As it always goes, I wasn't looking for a new truck to take home that day. I stopped to look at a pre owned vehicle and decided to look at the new just for kicks. I obviously took one home. All were nice take home that day. I stopped to look at a pre owned vehicle and decided to look at the new just for kicks. I obviously took one home. All were nice to work with and penciled me a great deal. Being that I had sold cars before I was looking for the things that were to me no no's and they did great. Thumbs up to the team, Thanks Hayes More

It was a great experience as always!!! My husband and I love the Hayes dealership and the family atmosphere. I would recommend them to any and everyone I know! love the Hayes dealership and the family atmosphere. I would recommend them to any and everyone I know! More

Hayes dealership was the best decision I made to purchase my first vehicle. My dealer Nina Waite pursued me and made sure I had all the information needed to make the right decision for the car. She was pati my first vehicle. My dealer Nina Waite pursued me and made sure I had all the information needed to make the right decision for the car. She was patient and didn't give up on me. Hayes finance department was outstanding. They did all they could to find a way for you to get financed and not have to worry about over paying. Hayes surprised me and made my first purchase the best yet. Thank you Hayes! More

Excellent overall experience purchasing a new charger. Sales representative Steve Matthews was extremely helpful and accommodating. I would absolutely recommend this dealership to friends and family. Sales representative Steve Matthews was extremely helpful and accommodating. I would absolutely recommend this dealership to friends and family. More

I worked with Smitty on the service for my Crossfire. He was helpful, friendly, and was happy to work with my schedule. I spoke with Frank (he is my husband's service advisor) and while visiting asked hi was helpful, friendly, and was happy to work with my schedule. I spoke with Frank (he is my husband's service advisor) and while visiting asked his opinion on the purchase of a new car. He was helpful and very friendly. I worked with Bob once I decided to be serious with purchasing a new car. He was very kind, was willing to let me test drive different cars, look at a wide variety of cars (in the wet, cold, windy weather), and was more than happy to answer my many questions. Super nice guy! After the sale was final (2013 Patriot) he sat with me for another 15-20 minutes showing me the many features in the car and setting up a few of them. He stayed with me from start to finish. I also worked with Derek with the financing of my new car. He was friendly, helpful, and knowledgable. He answered many questions and never made me feel rushed. I purchased my last car (Crossfire) from Hayes in 2005 and my husband has purchased all of his cars for the past 20 years from Hayes. We love the service, the people, and the friendly atmosphere at Hayes. Would reccomend them to anyone! :o) More

My wife and I went to Hayes because they had the best price for the vehicle we were searching for. Not only was the price of the vehicle outstanding, their fees were cheaper than the other dealerships. price for the vehicle we were searching for. Not only was the price of the vehicle outstanding, their fees were cheaper than the other dealerships. JP greeted my wife at the door and was very helpful. He made sure that we were getting the best deal possible. I felt as if he were truly on my team. Because the price for the van we bought was bare bones and the dealer would not concede to dropping any further. He purchased a bottle of touch up paint from his own pocket to accommodate us. After agreeing to a fair price we were brought to the finance department. This where the negative part of my experience begins. Joe in finance was deceptive and outright rude. I came in and his phone was off the hook, this I presume because he did not want to be bothered while "working out the best deal for me". After a very pushy pitch for the warranties I asked him a question to which he had to "ask someone for the answer". He grabbed the phone without hanging the it back on the hook and dialed one number. Then he proceeded to carry on a 3 minute "conversation" which resulted in a "better" deal on the warranties. After this insult to my intelligence, I declined the warranties and Joe further insulted me by condescendingly asking, "what? don't you see the value in what I am offering?" This was very rude and unprofessional for him to treat me in the tone that he did. Needless to say, I declined his financing. His response was very rude and he told me since I did not have a actual check, I would not be able to take the van home that day, in spite of the fact that my bank spoke to him, and assured him that payment would promptly be made. After speaking with my bank,(who by the way, beat their finance offer) I learned that Joe was extremely rude with the lady at my bank as well. Despite the fact that Joe from Finance was a complete and utterly unprofessional, JP's dedication to customer satisfaction and his ability to build a genuine working relationship with the customer was what won me over. I was literally to the point of walking out after talking with Joe, but JP was the one who earned out business and I could not walk out on him because of someone so ill mannered, overbearing, and manipulative. More

My experience at this dealership was the best experience I have ever had buying a car and I have bought a lot of cars. Dion was my salesman and he was awesome!. He very patient, kind and had a great sense o I have ever had buying a car and I have bought a lot of cars. Dion was my salesman and he was awesome!. He very patient, kind and had a great sense of humor. He answered all of my questions thoroughly and he found the Jeep of my dreams for a great price. I LOVE the fact that he did not bother me with a bunch of phone calls and emails ( a lot of customers do not like that). Once the deal was done I was introduced to another gentleman by the name of Darius. He was also a pleasure to work with. He explained all of the paperwork to me and I never once felt like I was being rushed and he too has a great sense of humor. I am very glad that Dion and Darius were the two that I worked with for my new 2013 Sahara Unlimited. They deserve a raise and 2 weeks paid vacation! Keep up the great work! I am yet another extremely satisfied customer. Sarah Thornton AKA "Diva" :) More