Hayes Dodge Chrysler Jeep Ram Lawrenceville

I bought a 2013 challenger from this dealership and was given 4 free service coupons. i had the car in the shop for the past two days to get service and looked at. There is a noticable ticking sound and given 4 free service coupons. i had the car in the shop for the past two days to get service and looked at. There is a noticable ticking sound and apparently it is normal.... so it took 2 days to get an oil change. When I purchased the car the only pleasant person to work with was the salesman and the rest was terrible. and just as i suspected. the service department is some of the same. So instead of getting the issue fixed. I got an oil change and the issue is still present. I need to know if i can use these coupons somehwere else or if i will be paying to get my oil changed instead. Also, Powertrain warranty usually means they will fix problems and not just let me carry on. I would also like to write a review for the page instead of showing all the 5 stars. This dealership should not even have a business license the way i have seen it operate. Worst customer service I have honestly ever dealt with after Purchasing a $35,000 dollar car from you guys. You would think you would care about your customers. Alton was my saleman and he was the only pleasant person to work with. The sales manager Talked down to me and my mother like he did not want the sale. He also talked down to the salsman Alton. The only reason i bought from this dealersdhip was it was the car i wanted. Worst decision. Should have turned to Landmark or another Dealership. Worst Experience customer service wise that I have ever seen. Sales manager Nubian will deter other sales from happening. I've read other reviews where he was an issue also. Not a good manager and talks down to employees. I would rather pay to have my car serviced by somewhere that actually cared. The dealership got the money for the car then does not care. Not to mention when I bought the car they could not give me the detail right then.... So i drove 25 min back to the dealership to get this detail that they give you when you purchase the car. Sounds good right.... Wrong all they did was run it in the 2 min wash and didnt even dry it. didnt even go inside the car. I'm embarrassed I gave the dealership any money at all. and then this service appointment we got the car back from on tuesday. Never in my life have i ever seen a new car get taken in for servicing and not even run it through the wash. A comment was made and the service Guy just walked away and didnt even aknowledge the statement. Also i know for a fact that the tank of gas they filled the car up with when I got it. It was bogging down and they even said it. The car needs Premium. Dealership of all things should have known that. DO NOT BUY A CAR FROM HERE OR TAKE YOUR CAR TO BE SERVICED HERE. THEY WILL NOT FIX IT. More

Mr. Wong and Mr. Kim were very pleasant and informative. Mr. Langley went over the sales and warranty documents in great detail and provided me clear options for my transaction. Overall it was a pleasant ex Mr. Langley went over the sales and warranty documents in great detail and provided me clear options for my transaction. Overall it was a pleasant experience but just a little long. More

We were very pleased and grateful from this dealer ship. Mr J P Kim was very friendly and helpful. We had very good deal to buy a Lexus. I would really recommended this dealership to buy any used or new ca Mr J P Kim was very friendly and helpful. We had very good deal to buy a Lexus. I would really recommended this dealership to buy any used or new cars. Don't go any where else plus this dealer ship has better pricing compare to others. JP KIM keep it up. Thanks Zaheer More

Daniel was great. He was very professional and informative about the patriot. He knew all about the features of the car. The finance manager Derek was great too. He made me feel at ease about the informative about the patriot. He knew all about the features of the car. The finance manager Derek was great too. He made me feel at ease about the situation and did a great job. More

2 awesome people to work with. Made the process easy and helped in getting us the best deal possible in the car I absolutely love. Will definitely recommend the dealership to others and will be confident th helped in getting us the best deal possible in the car I absolutely love. Will definitely recommend the dealership to others and will be confident that they will be treated just as well as we were treated More

The customer service at Hayes CDJ is excellent; they have great vehicles and great people to help you get the car you want! Love my Charger, thanks Dion and Mark! great vehicles and great people to help you get the car you want! Love my Charger, thanks Dion and Mark! More

Dennis will always get my business because he is a wonderful person to work with.the dealer makes you feel like you are family great. wonderful person to work with.the dealer makes you feel like you are family great. More

Excellent experience buying my new 2014 Jeep Grand Cherokee Limited at Hayes. JP Kim and Derek Langley were great to work with..... both were very professional and knowledgeable in the sales and deli Cherokee Limited at Hayes. JP Kim and Derek Langley were great to work with..... both were very professional and knowledgeable in the sales and delivery process! More

They are always honest and we have dealt with Hayes for over 30 years. My husband liked them and I like them. The salesman was great. over 30 years. My husband liked them and I like them. The salesman was great. More

My New Jeep only had one key and I was promised a 2nd key but it never was delivered. I called everyday for 6 straight days and heard lots of excuses. I still don't have a 2nd key. This is ridiculous . but it never was delivered. I called everyday for 6 straight days and heard lots of excuses. I still don't have a 2nd key. This is ridiculous . More