Hayes Chrysler Dodge Jeep of Gainesville - Service Center

Great service and people. Prices are a bit steep for the oil change and tire rotation. Very professional. My service was done a a very timely manner. oil change and tire rotation. Very professional. My service was done a a very timely manner. More

Great experience with knowledgeable salesman. At this point I feel confident in this dealership. Josh was respectful to what I was looking for and we handled everything quickly which I appreciate. point I feel confident in this dealership. Josh was respectful to what I was looking for and we handled everything quickly which I appreciate. More

The service department was exceptional. They did everything they promised to do. If there was any question they were quick to make it right. Very customer driven. everything they promised to do. If there was any question they were quick to make it right. Very customer driven. More

Took my Jeep in for warranty work and was told it would take two hours. Got it returned to me in about one and a half house with all the work completed. Good job and quick service. Very satisfied with Haye take two hours. Got it returned to me in about one and a half house with all the work completed. Good job and quick service. Very satisfied with Hayes Chrysler. More

Fast friendly service! I made a appointment for recall. Very professional group and Haley was The best very helpful and got me out quick!! I will definitely recommend!! Very professional group and Haley was The best very helpful and got me out quick!! I will definitely recommend!! More

The appointment was easily made to fit my schedule. The survive rep took the car in as scheduled and a brief time later the car service was completed. survive rep took the car in as scheduled and a brief time later the car service was completed. More

Service mgr. a 0. We had a problem with our 2019 Ram 4 times. Each time it was checked and the on board computer showed no code for limp mode. Service advisor said it w We had a problem with our 2019 Ram 4 times. Each time it was checked and the on board computer showed no code for limp mode. Service advisor said it was working to intent. The advisors can do nothing more without authorization from the mgr. If the computer produces no code then according to them and F.C.A. there is no problem. Went to arbitration and was told by the F.C.A. rep. in a very condescending tone that the truck was working to intent. She reminded us that the truck was under warranty, for what good that is. In the meeting we requested a co-pilot be installed until the truck failed again. Service mgr, Otts agreed. Day of installation Otts told the advisor we had 3 weeks and he wanted it back. He lied. Buyer beware. More

Service department plagued with rework. I purchased a 2015 Challenger Scat Pack in March of 2018. The sales and finance teams were great. I had a good experience that day. The service depart I purchased a 2015 Challenger Scat Pack in March of 2018. The sales and finance teams were great. I had a good experience that day. The service department is another story. The first service person that I worked with tried to show me the active exhaust actuators (valves in the exhaust system in the rear) while on the ground under the front bumper. Each subsequent visit was worse. Out of the 5 issues that we've had with the vehicle there has only been one instance where it was fixed the first time and that was a recall so without an invoice or paperwork of any kind who knows what was done. I picked up the vehicle with the check engine light still on and it took me 10 minutes to find out from Chrysler customer service that an update was covered by my warranty. The service department had indicated that it was not. I took the vehicle back in after speaking with the service manager who is always polite and courteous with me. When I left the service department there was again no paperwork this time because the tech was "trying to be nice and get us out quick". He then had to add that they were going to wave some miscellaneous $23 fee as if that makes up for the $125 ticket for an expired tag. If the issue isn't resolved soon I'll have to pay for another emissions test. Hopefully, my car will be legal and road-ready soon. More

Oil Change Fast courteous service- in & out. Drain plug was damaged and they were able to take care of it. An "Express Lube" elsewhere refused to touch it. Thank Fast courteous service- in & out. Drain plug was damaged and they were able to take care of it. An "Express Lube" elsewhere refused to touch it. Thanks guys! More