Hayes Chrysler Dodge Jeep of Gainesville - Service Center

The people are friendly, helpful and knowledgeable. The maintenance facility is good. The prices are slightly less than other dealers. The location is easily accessible. They are honest. Only negative was maintenance facility is good. The prices are slightly less than other dealers. The location is easily accessible. They are honest. Only negative was the Service Advisor did not wear a Covid protection mask. More

Quick service. Convenient to my location. So far I have had good service from this dealership, although most service has been for oil changes and tire rotation. had good service from this dealership, although most service has been for oil changes and tire rotation. More

Substantial service. Got my car in and out quick. No gimmicks or them trying to pressure you to buy a bunch of up sales. Very professional. gimmicks or them trying to pressure you to buy a bunch of up sales. Very professional. More

Friendly and professional staff. Britney was exceptionally nice and helpful. She went over and beyond what was expected of her. I will be returning soon. exceptionally nice and helpful. She went over and beyond what was expected of her. I will be returning soon. More

Service Department staff were courteous and efficient. Thankfully I saw no one wearing masks to feed the Coronavirus Hype. Social distancing was observed, as usual. Thankfully I saw no one wearing masks to feed the Coronavirus Hype. Social distancing was observed, as usual. More

From beginning with a phone call to bringing in my car to getting the rental car to getting my car back, it was very smooth and couldn’t ask for better service! getting the rental car to getting my car back, it was very smooth and couldn’t ask for better service! More

Nick C & Bob Without these two gentlemen I would have lost my mind. I wound up purchasing a certified pre-owned lemon. A month after purchase it started July 2019 Without these two gentlemen I would have lost my mind. I wound up purchasing a certified pre-owned lemon. A month after purchase it started July 2019 - February 26, 2020. 1st I could not get Sirius Guardian to activate, a lot of finger pointing between Fiat/Chrysler and Sirius Guardian and never a resolution even when I traded it back in. I mean you expect everything to work on a ~$50k vehicle. The 2nd thing was a ~$1500 strut tower, This also took some time for Fiat/Chrysler to agree to pay for. Then I thought ok we are good. Then at 30,000 miles a new transmission and still guardian SOS & Assist are not working ... any way one thing after another, these gentlemen hung in with me through this all. These two will be my service people as long as I have a Jeep product. More

No hassle quick in and out everything explained to me. Felt charges were reasonable.met with me and handled all issues would recommend them again Felt charges were reasonable.met with me and handled all issues would recommend them again More

Hayes takes good care of our cars. Honest, knowledgeable We were never 'dealership' devotees as far as car maintenance until we started taking our vehicles to Hayes at Oakwood. The mechanics understand car r We were never 'dealership' devotees as far as car maintenance until we started taking our vehicles to Hayes at Oakwood. The mechanics understand car repairs are expensive and are quick to point out what must be done soon and what can wait a little while. This makes it easier to budget in costly repairs. They are polite, knowledgeable, professional and helpful. The service waiting room is clean and as comfortable as one can hope for this type of facility. They are very clean about working on the cars, and never leave grease or grime behind them. More

The associates I dealt with were pleasant and professional. The cost was reasonable. The waiting room should be updated, perhaps with tables and some sort of refreshments, (coffee, tea, water). professional. The cost was reasonable. The waiting room should be updated, perhaps with tables and some sort of refreshments, (coffee, tea, water). More