Hayes Chrysler Dodge Jeep of Gainesville - Service Center

Another afternoon visit with the Service Center! Took my Jeep Grand Cherokee Limited in to have headlights installed. Arrived at 1:00 pm and left the dealership at 4:45 pm. This is how long it took t Took my Jeep Grand Cherokee Limited in to have headlights installed. Arrived at 1:00 pm and left the dealership at 4:45 pm. This is how long it took to install 2 low-beam replacement bulbs. The service advisor seemed rude, short with my questions, very rushed, to busy to deal with me, and no one else was helpful either. There was only one car ahead of me when I arrived, and 3 cars behind me. They all were fixed with worse issues than mine before my car was looked at. I was the last customer to leave the service center building! There were 2 or 3 customers that just at random, came in while my car was just sitting and waiting to be worked on and they fixed all the other walk-in car repairs first. What in the heck is up with these people. Also, upon leaving the dealership, it was beginning to get dark. So I turned on the headlights during my travel home and I couldn't see a foot in front of me, mush less the other cars. The service technician had installed the new low-beam light wrong and it was so dangerous that I pulled the car over and let everyone else pass. So I am headed back there again on a Saturday to spend another day with them trying to figure out what the heck they did to my lights. Extremely bad technician service and awful service advisor service. This is my 3rd or 4th trip to this dealership with the same basic results every time, but with different issues. I would not recommend using this dealership, ever!!! More

Good work, but lousy treatment This is a good dealership and I had two good experiences for service work. The third time was not the charm. I dropped off my wife's car and was told This is a good dealership and I had two good experiences for service work. The third time was not the charm. I dropped off my wife's car and was told it would be 2.5 hours. I asked for a ride to work and told the driver to pick me up at 1:30. (HE WROTE IT DOWN.) I called to confirm the pickup at 1:15. I had a runaround to ask the question for the shuttle driver. When my call was transferred for the third time, no one answered after 20 rings. Naturally, the driver did not show up so I had to walk the 1+ mile to the dealership. No one offered an apology. I saw the shuttle driver and asked him why he didn't pick me up as requested He said the service adviser did not tell him to. Again no apology! More

Service Department I brought my 2010 Jeep Compass in for services and worked with Brian. To begin with he was very helpful and nice and when he saw that it was going to I brought my 2010 Jeep Compass in for services and worked with Brian. To begin with he was very helpful and nice and when he saw that it was going to take longer than expected he called and got me a rental car and ate the cost which was great. We agreed that I would bring the rental back to enterprise at 9am which I did and enterprise would bring me back to Hayes which they did. When I showed up to the cashier she had no paperwork and I found out my car wasn't even half finished and I had 12 problems to be repaired and it would be 3 hours. In order to be able to arrive at 9am to pick it up I had to get another of my staff members to come in to cover for me until I could get back which meant I had to pay her overtime. So I had to get your person to drive me back to my office so I could work and pray that your service department finished before it was time for you to close because I didn't get off until 4pm. I would have appreciated if Brian or someone would have called me on Friday afternoon to tell me the car wasn't going to be ready on time so I could have made arrangements to keep the rental or something. Maybe Brian could have taken the time to call me about my car before speeding off on his vacation which he was so busy talking about. I am sure it would have only taken 2 minutes of his time and reduced my stress level tremendously. More

Fantastic experience We received fantastic, authentic service in a very unplanned/needed stop at the dealership. Advisor Matt Knuckles was amazing to work with and made ou We received fantastic, authentic service in a very unplanned/needed stop at the dealership. Advisor Matt Knuckles was amazing to work with and made our experience better than we could have imagined! More

Great service department I was on a cross country trip in May and the top of the dipstick had broken off while getting an oil change. (somewhere else). You guys fixed it!!! I was on a cross country trip in May and the top of the dipstick had broken off while getting an oil change. (somewhere else). You guys fixed it!!! More

Great Experience! Josh and Erika were professional and friendly. Put a Buford Dealership to shame. Great job in winning my business. Rick in Service was clutch getti Josh and Erika were professional and friendly. Put a Buford Dealership to shame. Great job in winning my business. Rick in Service was clutch getting me seen right away on short notice with my older truck. I'll be back!!!! More

customer service??? car had been gone thru, not sure what they were looking for. car was ready over 20 minutes yet it sat (and so did I) while someone was at lunch I sus car had been gone thru, not sure what they were looking for. car was ready over 20 minutes yet it sat (and so did I) while someone was at lunch I suspect. NOT a friendly crew. More

Recall repairs! Had recall issues fixed on my Chrysler 300. Service was nice and friendly and very accommodating to my needs of another vehicle for those repairs. Had recall issues fixed on my Chrysler 300. Service was nice and friendly and very accommodating to my needs of another vehicle for those repairs. More

Worst service department We bring our dodge truck to get service just oil change and tire rotation.. Last time we came there was oil in our truck. This time I was leaving and We bring our dodge truck to get service just oil change and tire rotation.. Last time we came there was oil in our truck. This time I was leaving and my hub cap came off right before I get home which is over an hour drive. I have a lifted truck with special hub caps. I look at my tires and two of them are missing screws. I come back and they are telling me they don't have any screws. I said so what did you do with the ones that were on there and they have no explanation but called me a liar and said they didn't do anything wrong. For almost 6 years we have brought our truck here. It has only been lately that their service sucks. Not sure if it is new management or employees. We will be finding a new service department. They didn't even say sorry or offer me any compensation. Don't bring your vehicle here More

Dealership experience I love this dealership. I just got my tire repaired at Hayes after buying my car there last month and I can't say enough good things about this busine I love this dealership. I just got my tire repaired at Hayes after buying my car there last month and I can't say enough good things about this business. The employees are thoughtful, considerate, ever so helpful. The service job was fast and thorough. My buying experience was wonderful! More