Hayes Chrysler Dodge Jeep of Gainesville - Service Center

Really excellent Customer Service! The Service dept and I had a misunderstanding about when I was supposed to pick up my car. Service was closed when I called at 7pm, but Sales jumped into action! The Sales had a misunderstanding about when I was supposed to pick up my car. Service was closed when I called at 7pm, but Sales jumped into action! The Sales Manager, Steven, spent an hour finding my car, my keys and my bill - which was zero dollars! He even offered to come get me at work. Definitely went the extra mile. I will be a return customer for sure! Thanks Steven! More

The service department has always provided excellent customer service. They are fast and as always very courteous. Recommends customer savings by offering oil change packages. customer service. They are fast and as always very courteous. Recommends customer savings by offering oil change packages. More

This place has tunnel vision As far as the service, very forgetful, bad communicators, or lazy. They'll only address the obvious. Making them aware of an issue means nothing. As f As far as the service, very forgetful, bad communicators, or lazy. They'll only address the obvious. Making them aware of an issue means nothing. As far as sales. Nice people that are terrible at closing. Very bend don't break. I could see a lot of people walking away & buying some where else More

30K Service I purchased a gently used 2018 jeep grand Cherokee summit from this dealership back in July. I have had a couple of issues with the vehicle however Ni I purchased a gently used 2018 jeep grand Cherokee summit from this dealership back in July. I have had a couple of issues with the vehicle however Nick Colburn has made sure I have been taken care of. I cannot say enough good things about him. If it hadn’t been for this young man I would’ve never purchased a new vehicle from here. I had previously owned a jeep JK wrangler and had some issues and could not get help from a dealership that I purchased it from so I had called in and got Nick on the phone and he was the most helpful of any advisor I have ever worked with. He offered great help when nobody else would from the dealership that I bought it from so when it came time to buy a new car I went to this dealership and specifically requested him to be my service advisor. More

Great customer service in both sales and service. Came in for service and ended up buying a new car. Plan on making this dealership my new place for service for service and ended up buying a new car. Plan on making this dealership my new place for service More

Nick colburn was great. He helped us with new wheels/ tires for my wife’s new Jeep jl. We will be back & have service done thire! Thanks tires for my wife’s new Jeep jl. We will be back & have service done thire! Thanks More

I have had nothing but great experiences with Hayes, everyone is so helpful and super nice. So grateful that I can take my vehicle there. Donna F. everyone is so helpful and super nice. So grateful that I can take my vehicle there. Donna F. More

I must say Hayes has stepped it up in the service dept. Keith in service was always on the run trying to help people. Something has happened for the good because service used to be a mess there. Somebody ha Keith in service was always on the run trying to help people. Something has happened for the good because service used to be a mess there. Somebody has put together a good thing there at Hayes and it’s working. More

Routine maint on Wranglers Benn using Hayes for about 20 years and they have best srevice writers and mechanics. Mechanics are long time with them. Mechanics know Jeep Wranglers Benn using Hayes for about 20 years and they have best srevice writers and mechanics. Mechanics are long time with them. Mechanics know Jeep Wranglers and we get best service for them. They also service GMC pickup very well. More

The BEST SERVICE REPRESENTATIVE EVER...!!! Thanks again Nick. Nick recalled and remembered my name from the first 5 mins. of talking over the phone. He was professional, knowledge able and cour Thanks again Nick. Nick recalled and remembered my name from the first 5 mins. of talking over the phone. He was professional, knowledge able and courtious throughout the process. He called me back when he said that he would and he kept me abreasted the whole time. He made my day. Please hire 10 more like him. Bravo, and Kudos to Nick. More