Hayes Chrysler Dodge Jeep of Gainesville

I had a very good experience with this dealership. Kurt Lewis was very helpful. I purchased a 2013 Chrysler 200 Convertible. The car was in Great condition and I bought it at a very good price. Lewis was very helpful. I purchased a 2013 Chrysler 200 Convertible. The car was in Great condition and I bought it at a very good price. More

Tyler Boucher was the sales person that helped me. I have had a lot of cars/trucks in my life and never have I had anyone spend the time to show me first what is available, but after I ordered a new Jeep Che had a lot of cars/trucks in my life and never have I had anyone spend the time to show me first what is available, but after I ordered a new Jeep Cherokee he called during the phase of building to let me know what was going on. When it got in he check it to see if the car was ok. Then when I picked it up he spent a long time showing me how the different features worked as there was a lot of new things to this car. Tyler is a rare salesman he cares he is not pushy, and he is helpful. And mentioned that if there is anything he can do to help now after I bought the car to just call him. So when I get ready to trade I will come see him as I was entirely pleased. Linda White More

Our salesman, Josh Ayub, gave me a quick response on an internet inquiry. He continued to stay in touch until we visited the dealership. He answered all of our questions about vehicles we were interested internet inquiry. He continued to stay in touch until we visited the dealership. He answered all of our questions about vehicles we were interested in. He knew our SET budget amount and did not try and sway us into spending more than we wanted. Then when it came time to finance, Ruben Jimenez, made several calls to get us the best rate and monthly payment. We really liked the "small town" feel from this large dealership. We would highly recommend Hayes-Gainesville to anyone. The Hancocks More

Jason was very friendly when I told him that I wanted get something that I could afford he worked with me to make sure that I stayed within my budget,and he also call the next day to make sure that I was com something that I could afford he worked with me to make sure that I stayed within my budget,and he also call the next day to make sure that I was completly happy with my new car.Jason is a very good sales person I was very pleased. More

Absolutely the worst possible experience. Borders on fraudulent. Completely misleading. I have a written record of an agreement on price and financing rate including a writing with the word "sold" as fraudulent. Completely misleading. I have a written record of an agreement on price and financing rate including a writing with the word "sold" as a confirm of agreement. The next day, there were numerous delays in preparing paperwork and, ultimately the salesperson admitted that the managers did not like the deal that was agreed to (notwithstanding it being in writing). The manager then called to say they would not agree to the deal since they would not make any money on it (a failure on their part), and then saying that the salesperson who agreed to the deal did not have authority to do so (another failure of the dealer). Ultimately, they tried to renegotiate on price. And would not honor the agreed upon deal. I am in the process of providing Jeep with record of the written conversations, and can only hope that in the interest of all customers, the franchise gets taken away by the manufacturer. More

Went in today not knowing whether or not i was going to be able to leave with a vehicle, but they made sure i left with a car...and not only a car, but the one i had my heart set on. Thank you so much for be able to leave with a vehicle, but they made sure i left with a car...and not only a car, but the one i had my heart set on. Thank you so much for the wonderful experience and fantastic customer service. Not only did i have one salesperson, but two. It was a very busy day for them, but they made sure i was well taken care of. So thank you Tracy and Tyler for all of your help. I love the Toyota Camry. Would also like to say thank you to Ruben who handled my financing, you too were very friendly and answered every question i had. I will definitely be recommending anyone i know that is looking to finance to your wonderful team. More

Great service, great followup but the work by the techs seems to be a little sloppy. Although the work is sloppy, they get the job done. You can usually tell what they have worked on afterwards due to seems to be a little sloppy. Although the work is sloppy, they get the job done. You can usually tell what they have worked on afterwards due to smudges, nicks and general lack of attention to detail. One good example is when you get a wheel alignment, the clamps they use to set on the wheels are either lacking in the rubber protectors or carelessly put on. I urge you to go over each wheel with the service adviser when dropping off the car and picking it up to assure that they are not dinging up your wheels. Also check your door edges with the service adviser at drop off as they tend to get nicked when on the lifts. After you get work done on your car, take a look at the work area, is it clean, are there any marks or scratches? If they took off your wheels, take a look at the lug nuts, are they chewed up? Also, check your floor mats, are there any greasy foot prints? Sure, I could bring this up to the service adviser and have my vehicle out of commission even longer, or spend a few minutes fixing these things on my own and knowing that it was done right. Otherwise, all work is done as promised, on time and the employees are very friendly which makes it hard to bring up stuff like this. More

We bought a 2008 Chrysler Town & Country Touring van from Hayes today. Wonderful salesman! Great attitude, worked with us to get our payment where we needed it! I would absolutely recommend buying ANY from Hayes today. Wonderful salesman! Great attitude, worked with us to get our payment where we needed it! I would absolutely recommend buying ANY car from Josh! My husband & I were VERY pleased today! We tried buying a car from another dealership, but they would not work with us as far as the payment goes! Wonderful staff that works with you, and tries to get you the best deal possible! Thank you, Josh, we appreciate your honesty and professionalism! OUTSTANDING! More

I felt as if there wasn't any pressure to buy on my first visit, most dealers want to beat you over the head to buy on the first trip to the dealership and Hayes wasn't like that. Very comfortable expe first visit, most dealers want to beat you over the head to buy on the first trip to the dealership and Hayes wasn't like that. Very comfortable experience. More

Stephen McDonald is by far the best sales person I have ever worked with in over 30 years of buying cars. His knowledge, thoroughness, and ability to articulate the details are outstanding. But his demea ever worked with in over 30 years of buying cars. His knowledge, thoroughness, and ability to articulate the details are outstanding. But his demeanor was what sold the car. I highly recommend him. He will change your opinion of car salesman. More