Hayes Chrysler Dodge Jeep of Gainesville

I traveled 1,300 miles round trip for my Jeep & worth it!!! I travel "1,300 MILES" round trip for my 2014 Jeep Wrangler!!! :) I serve in the US Army & had driven the old Willys (Old Army Jeeps) & HMMWVEES (H I travel "1,300 MILES" round trip for my 2014 Jeep Wrangler!!! :) I serve in the US Army & had driven the old Willys (Old Army Jeeps) & HMMWVEES (High Mobility Multipurpose Wheeled Vehicle). After serving, I actually wanted a type of dune buggy to have funny, something to help me work on my 10 acres & a convertible so I can let my hair go in the wind (I am bald). I will also use this jeep to help find the people who are homeless in the cold weather, like when it snows & bring them in from the cold preventing them from freezing to death! My beautiful wife of 35 years suggested I get a Jeep, which would cover all my needs & my male menopause mid life crisis! I knew I married my beautiful wife for her smarts (we're talking BIG browny points here)!!! :) So, I decided to research everything about different types of new Jeeps & it needed to fit my budget. Next I started looking locally in my town & couldn't find any that met my needs, wants & also looking for a good to great deal! So I had to expand my search, State wide, & finally Nation wide. All this research of the type of jeep I needed, wanted & looking Nation wide, took a little over 2 months until I found a Jeep of my needing & wanting! My concern of searching Nation was finding a Jeep where I would travel a long distance, & once I got there, I would be deceived about the Jeep NOT being well maintained &/or the dealership's staff being unprofessional or would have other unknown encounters that was NOT to my goals. So, before I left to travel anywhere, I had made up my mind to walk away if I had to even if I had to travel 1,300 MILES round trip!!! Here's where the Staffing Team in Hayes Chrysler Dodge Jeep in Gainesville, Georgia, played a key role in, if I were to purchase a Jeep from them or just walk away. I had been communicating with Sales Staff starting with Tracy & then Tyler at Hayes dealership for a couple of weeks. I meet them by looking in a website called CarGurus while looking to purchase a Jeep. The Jeep I was looking at was well displayed in CarGurus. Let me just say to me they were & are a professional Staffing Team, starting with Sales, Service & Finance Teams. I started with Tracy & ended with Tyler on the Sales Team who helped me. Bruce was in charge of the Service Team who included Nick, Cory & Terry. This Service Team was VERY important to me and if I were to purchase the Jeep, because simply put, if the Sales & Finance Teams may have all the planets aligned for me, but if the used Jeep is in poor condition or NOT to my needing/wanting, then I would walk! Before I had even made a decision to drive 1,300 miles round trip, I had to have a phone interview with the head of service, because if I don't think or feel the Jeep is in sound condition, why even continue with this deal. I spoke with Bruce the Head of Service Team & I was very impressed with (1) his knowledge & professionalism, (2) his caring & taking pride in his work! Bruce's trade mark was on each Jeep he &/or his Service Team work on to enhance. To me the Jeep I was buying & that Bruce worked on by putting large tires, fancy rims, bumpers front & rear, lift, suspension & shock kit, winch, hood vent, muffler & large air filter intake, made the Jeep looked "AWESOME!" Now the question remained if the Jeep was sound & in good to excellent condition! Even though I had interviewed Bruce & the Jeep looked AWESOME, I still had to drive it & inspect it & this phone interview made up my mind to drive 1,300 round trip! I-DO-NOT-REGET traveling that far! I am honored to have Bruce's trade mark of excellence on my new Jeep!!! He even had the Jeep service up to date with the many check points, wheel alignments, & oil change! Tyler, before I left with my new Jeep, had the Jeep detailed & top off with gas! All of which I was very grateful & impressed!!! On the day of me traveling through two states to get there, Tracy waited for me till I got there at 8pm. I am very grateful she waited for me. Tyler played a key roll in having all my request done while communicating hundreds of miles away & he continued when I arrive there! This was a BIG plus for me as I was just in the beginning of the deal. Once there, I requested items put on the Jeep that would help me increase gas mileage. This was extra & I had brought my own financing, but would it not cover the whole cost of the items that would help me save gas. So Tyler went to work for me with his Support Team & it included the Finance Team. We crushed numbers & re-crushed numbers about three more times until it all fit & got a decent interest rate. I didn't want to put anything down, although I ended up putting $1,000 down. This would actually help me in the long run. Next was the signing of the papers. Here again, I was prepared to walk if the numbers didn't fit! Ruben in the Finance Team was very professional & informative. He provided several options for maintenance plans. I was NOT going to get any, however, my last new vehicle I bought in 1993, a Plymouth Voyager & drive it down to trade it in for my new Jeep, so I knew that I would keep this new Jeep until my kids would have to pry my senile hands off the stirring wheel, in other words I planning to keep this Jeep for at least 20 years or more! Yes, I got the full maintenance package! Ruben also helped get my taxes paid in my own state!!! To me, this is a BIG plus of Hayes Finance going out of their way to help me, being from a different state to help me get my tags paid & done! I was very impressed, especially since my local dealer would NOT do this! I'm am very grateful the Hayes Gainesville did! I am honored, satisfied & happy to say that NO Staffing let me down & in fact they surpassed my standards & concern having to drive over 1,300 miles round trip!!! Everyone worked hard for me for this deal to come to light & in today's day & age, sadden to say, doesn't happen often! And this is why I give them 5 Stars & wrote this comment in detail, because the Hayes Staff went above & beyond the call of duty...the least I can do, is to let people know of my AWESOME experience, my new Jeep I bought & a BIG THANK YOU to Hayes Chrysler Dodge Jeep in Gainesville, Georgia! :) More

Debated to customer service! They stayed three hours after closing on a Saturday so I could drive from Crossville Tn. ,and look at a new jeep . The sales staff was great and we ar They stayed three hours after closing on a Saturday so I could drive from Crossville Tn. ,and look at a new jeep . The sales staff was great and we are enjoying the new jeep. More

Outstanding pre-owned vehicles and great pricing Enjoyed working with these guys...even all the way from Florida. My daughter is thrilled with her CPO Dodge Dart and every detail was accurate. When b Enjoyed working with these guys...even all the way from Florida. My daughter is thrilled with her CPO Dodge Dart and every detail was accurate. When buying from hundreds of miles away, accuracy is critical. We will look here when purchasing used again! More

Great experience i called the dealership with the deal I wanted. Hayes was able to make that deal happen. They did everything they promised. Great people. Easy to make i called the dealership with the deal I wanted. Hayes was able to make that deal happen. They did everything they promised. Great people. Easy to make a deal! More

good folks these are good folks they got into the truck i wanted at a price i could afford i would recommend this dealership mr. Ayub was very helpful these are good folks they got into the truck i wanted at a price i could afford i would recommend this dealership mr. Ayub was very helpful More

Quick, easy, professional Very professional as well as personable. Josh and Cyndil were both great to deal with. Very satisfied with dealership and staff! Josh helped me get Very professional as well as personable. Josh and Cyndil were both great to deal with. Very satisfied with dealership and staff! Josh helped me get out of a 2014 car that I was upside down in and into a new 2015 Jeep, with a cheaper monthly payment. Not pushy at all. I called and explained my situation, he listened, asked all the right questions and we were very satisfied with him, Cyndil in Finance and the whole staff. Would recommend Dealership as well as salesman. More

Sold a vehicle with a recall We were sold a vehicle after having been told multiple times that the open recall on it had been fixed. We had a few instances where the vehicle would We were sold a vehicle after having been told multiple times that the open recall on it had been fixed. We had a few instances where the vehicle wouldn't start and thought maybe the batteries to the keyless entry needed replaced. I chose to look at the gov recall site and sure enough the recall had never been fixed and that was causing the vehicle not to start. The site also stated that if the recall was not fixed it could cause the engine to shut down during driving and cause an accident. The dealership crossed the line when they put the safety of my family at risk, by telling me this recall had been taken care of when in fact it wasn't. More

Excellent Tyler Boucher and the finance team were truly excellent. They got me into the car that I wanted at a price that I could afford. Tyler Boucher and the finance team were truly excellent. They got me into the car that I wanted at a price that I could afford. More

Jason Pirkle did it again.. This is the 3rd Jeep that we have purchased from Jason in less then 2 years. We purchased 2 Jeep Wranglers prior and this time it was for a Jeep Grand This is the 3rd Jeep that we have purchased from Jason in less then 2 years. We purchased 2 Jeep Wranglers prior and this time it was for a Jeep Grand Cherokee.....my dream car! To be perfectly honest each time we have decided to purchase a Jeep we have dealt with another Jeep dealership near the Mall of Georgia, and each time we end up back at Hayes! Everytime we have dealt with Jason it has been absolutely zero hassle. From the moment that you walk into the dealership you are treated like family. When you purchase a vehicle with Hayes there is no back and forth with the manager, because the best deal is always given from the start. We cannot be more pleased with our Grand Cherokee. Just when you think Jason couldn't top the last 2 transactions he did it again! We would never consider purchasing from a different dealership. Hayes, Jason is a true asset to your organization! We hope you treat him well! We also want to mention Ruben in the finance department. This is the first time that we have dealt with him, but the loan process was seamless from start to finish. In fact the entire process took less then 30 minutes. Top notch service all the way around from beginning to end. Thanks for the great experience! We will definitely be back! More

seamless pleasant experience I requested an online price and received not just a reply with the price but also a YouTube video introduction to Vincent. My experience was even be I requested an online price and received not just a reply with the price but also a YouTube video introduction to Vincent. My experience was even better once I went in for my appointment. Very helpful and I felt no pressure. I would recommend to all. More