Hayes Chrysler Dodge Jeep of Gainesville

This was a nice buying experience for my wife and myself. All the employees that we came in contact with were very helpful. The following comment does not have anything to do with the recent experience or All the employees that we came in contact with were very helpful. The following comment does not have anything to do with the recent experience or on any Hayes employee - I am concerned but not worried about the 2012 Jeep Patriot that we purchased in that there have been at least 10 or more complaints filed with the NHTSA, within the past 6 months, 2011 & 2012 Patriots regarding stalling. I will consider to follow for updates on the internet using this term: Jeep Patriot Stalling. I realize this model vehicle is the least expensive in the SUV line. As a result, I will seriously consider purchasing an extended warranty. More

I listed my overall experience as "great". That would not at all have been the case if it was not for Tyler. He is the only reason for the mark. There were several delays due to service department would not at all have been the case if it was not for Tyler. He is the only reason for the mark. There were several delays due to service department issues and poor workmanship. His follow-up and customer concern helped to make things right. Being a former Quality Director it is real hard for me to ever list anything at the highest level. This is the forth car I have bought from Hayes. It was almost my last but due to his efforts and communication I plan to buy again in the near future. More

You need to get your online offer estimate and your I house offer closer..in my case online trade offer was 10,500, in house you first offer was 6,000. Jason redid the offer and got me 8,000. That saved house offer closer..in my case online trade offer was 10,500, in house you first offer was 6,000. Jason redid the offer and got me 8,000. That saved the deal. Jason did a good job as a salesperson..This is my third purchase from Hayes.. More

This was mine and my wife's first major purchase as a married couple, and I must say it went VERY smoothly. Dean cared about what we were looking for and wanted to assist us in the best way possible. I t married couple, and I must say it went VERY smoothly. Dean cared about what we were looking for and wanted to assist us in the best way possible. I told him my budget and he stayed in it and everything ran smoothly. I can not say enough great things about Dean's customer service. Matt helped Dean because he was new. Matt is also very great and really cares about his customers. If you got make sure to ask for Dean or Matt, and they will take care of you to the highest ability! More

Very nice people to deal with,very knowledgeble staff. Go out of their way to make every detail work out the best that it can. out of their way to make every detail work out the best that it can. More

sales staff very friendly and answered all questions and made my wife and myself very comfortable througout the whole process. I have not used the service department but am looking forward to using in th made my wife and myself very comfortable througout the whole process. I have not used the service department but am looking forward to using in the future. I will conduct all my new car purchases with hayes in the future. More

I have purchased 4 cars and my parents purchased 2 cars form Hayes dealerships. Each car purchase went smoothly, no gimics or hassles. I felt like a very valued customer and was treated with respect. Ruben form Hayes dealerships. Each car purchase went smoothly, no gimics or hassles. I felt like a very valued customer and was treated with respect. Ruben the finance guru in Oakwood manged to score us great finance rates. I will only go to hayes from now on. The auto body department in Oakwood repaired some major body damage to my husbands truck. It looked perfect. I will not go anywhere else. More

Preston was very friendly and easy to work with. Nothing is worse than arriving at a dealership and feeling pressured the entire time, my experience with Preston at Hayes was the exact opposite, it was an e is worse than arriving at a dealership and feeling pressured the entire time, my experience with Preston at Hayes was the exact opposite, it was an enjoyable process. This is my first car purchase from Hayes but I will continue to use them as well as Preston for any future purchases because the process was so painless and stress free. More

Tom was a great guy to work with, he gave me the best deal out of any dealership we called on and we will be going back there to do more business in the future deal out of any dealership we called on and we will be going back there to do more business in the future More

First, I was told over the phone that I would receive 4000 to 4500 for my trade-in. After I drove 7 hours to the dealership, because they had the best price, I was told 3500 because of a VERY TINY dent i 4000 to 4500 for my trade-in. After I drove 7 hours to the dealership, because they had the best price, I was told 3500 because of a VERY TINY dent in the hood that you could barely see. Since they knew I wouldn't drive home empty handed they came up to 4000. The KBB value of my vehicle was 4975. I showed up at the dealership at 11am after leaving at 4am in the morning. The afternoon before I left I was told that the paperwork would be all taken care of except for the value of my trade, which was again, supposed to be 4000 to 4500. I was also told nothing about the fact that I needed an updated title showing my lien was paid off and that my lien release wasn't good enough. I got a sob story from the manager about how difficult it was for him to get a title for a different customers vehicle he had on the lot which led me to spend an hour on the phone with the lien holders while sitting in the dealership when they could've taken care of it themselves. Basically, it seemed that they were just being lazy. Mind you, this is after I drove 7 hours to get there. While I was on the phone with the lien holder, NO one decided they should get the paperwork together for me to sign. By the time they did, I was finally out of there by 2:30pm. A little simple math would show you I sat there and waited for them for 3 and a half hours, and I still had to drive 7 hours to get back home. While driving home I realized that the salemam forgot to give me my cordless head phones for the DVD players and the remote. I bought a Van. You would think in all THAT time they would have made sure everything was the way it was supposed to be before I drove it home. The only positive part of my experience is at least they didn't jack up the price when I got there. More