Hayes Chrysler Dodge Jeep of Gainesville

Jeremy Davis Purchase Great customer service. Worked very hard on getting us what we were looking for. Will be back when we are ready to purchase another vehicle. Great customer service. Worked very hard on getting us what we were looking for. Will be back when we are ready to purchase another vehicle. More

Jeep Grand Cherokee Limited I had a wonderful experience, from the initial phone call to the time I drove my new Jeep off the lot I was treated with the upmost of kindness and re I had a wonderful experience, from the initial phone call to the time I drove my new Jeep off the lot I was treated with the upmost of kindness and respect. Me and my family look forward to coming back to Tracy and the friendly family at Hayes of Gainesville. More

Vince It was Vince's no pressure, easy going style that made my wife and I very comfortable. He was very informative and helpful as well. Vince did a wonde It was Vince's no pressure, easy going style that made my wife and I very comfortable. He was very informative and helpful as well. Vince did a wonderful job with us, and my 6 year old son believes that he is really Santa in disguise. More

Internet price not honored I searched the internet for weeks for my wife a 2009 mercedes e350 for my wife's 20th year anniversary. I found that car at Hayes dealership in Gaines I searched the internet for weeks for my wife a 2009 mercedes e350 for my wife's 20th year anniversary. I found that car at Hayes dealership in Gainesville GA for $16,790 which was a great price. I called and talked with the salesman Tom. Tom told me over the phone that the price listed on the internet was correct. I told him that I wanted the car and that I was on my way, which was a little more than a 2 hour drive one way. When I got there about 30 minutes before closing, friendly Tom gave us a warm welcome and a test drive. When we got back from the test drive, the finance paper work was already completed. I looked at the paperwork and saw that the car was now being financed at almost $19,000. I asked her why was it so much higher than what I was told. I told her Tom told me the internet price would be $16,790. She then stated that was the price if I did a trade in. I then told her that Tom said the price was $16,790 if I financed. I got 2 different stories about why the car went up so much when I got there. I then called the general sales manager and he was as rude as they get and would not listen to my side of the complaint. I tool him, no where in the internet or was I told about the 2 stipulations for getting the car for $16,790. I asked to speak with Tim Hayes and the general sales manager told me that I signed the paperwork and I knew what I was getting and hung up on me. Tom told me that I could talk to any of the Hayes if I had an issue, but my call was never returned. They treat you great before and during the sale, but if you have an issue after the sale, they treat you like crap. More

great dealership got the deal I wanted on my ram ecodsl. everything with the purchase went smooth with no problems. staff was great to deal with and I will go back the got the deal I wanted on my ram ecodsl. everything with the purchase went smooth with no problems. staff was great to deal with and I will go back there when I need a new vehicle. More

My first buying experience alone This was not the first time I have ever bought a car. I have bought three other cars but I usually brought my father along with me. This time, I wan This was not the first time I have ever bought a car. I have bought three other cars but I usually brought my father along with me. This time, I wanted to be able to buy a car on my own merit. It was an exceptional experience. From the salesman to the financial representative, I felt completely at ease. The old stereotypical fear of being a woman buying a car was just that ... a fear. In reality, I was treated exceptionally well. I would recommend this dealership to anyone I know. Bravo Hayes!!! More

George from Lawrenceville Tracy Bryan was wonderful and I will definitely recommend anyone to visit Hayes in Gainesville. The sales team and finance manager was catering to my Tracy Bryan was wonderful and I will definitely recommend anyone to visit Hayes in Gainesville. The sales team and finance manager was catering to my wants & made sure that I bought the vehicle I wanted at a great price. Thanks Tracy Bryan & Gainesville family. More

My purchase I had been in contact with Josh thru emails for several months. He has always been very helpful and would follow up with me after several weeks. On I had been in contact with Josh thru emails for several months. He has always been very helpful and would follow up with me after several weeks. Once I came to the dealership he was very friendly and treated me like an old friend. Super nice guy. He worked with me on several vehicles. I originally drove the Journey. I liked that vehicle. The Journeys were listed on the internet at a discounted price of $17,500.00 Mr Josh helped me select a vehicle and wrote up the paper work for me. When finance found out that I had a discount thru my employer and a trade with clear title, they told me I did not qualify for the internet price. To me that is not fair and sorta like false advertising. If a consumer has additional discounts that would lower the cost and help them, you would think the dealership would honor that. Then I switch to the Dart, for this is what my husband liked, and was told the cost would be the same and I would not quality for the full discount on those. I was not very happy but we continued with the loan. If it had not been for Josh being so nice, I would of have walked away and went somewhere else. The salesmen work very hard and then finance makes it unpleasant. With the price differences posted and all my discounts, there should of have been about another 2500 taken off. For I had a discount of 1% over invoice but no one would show me the invoice. so it was probably more. but I was given $2000.00 as a discount only - not the $5000 that was advertised on the net. So in my option, the dealership owes me $1500.00 but I know that will never happen. I will recommend Josh for he was awesome. Finance is not as honest as they should be, very dishonest with the rebates. More

Best purchase experience in my 30 years of buying cars. This was my first experience with Hayes, and my first experience buying a car online. I am very pleased with the overall experience. Hayes had the b This was my first experience with Hayes, and my first experience buying a car online. I am very pleased with the overall experience. Hayes had the best price on the exact vehicle I wanted within 200 miles. Jerry White was very accommodating as we completed the majority of the purchase almost entirely through email, only culminating in a phone conversation when I was sure I would be purchasing the vehicle from Hayes. Once I arrived at the dealership, finalizing the paperwork was quick. Including a test drive and inspection of the vehicle, I was in and out in less then 1.5 hours. No hassles from start to end. The price and vehicle I wanted. Friendly and knowledgable. I am already watching their inventory for a vehicle for another family member. More

New Jeep Preston and Ruben were awesome! Preston answered all my questions and even went to bat with the "BIG GUY" Ruben was helpful with the finance side of Preston and Ruben were awesome! Preston answered all my questions and even went to bat with the "BIG GUY" Ruben was helpful with the finance side of things. Both guys very professional. The whole staff was nice. anyone that walked by said HELLO. I'm very happy and satified with my choice of Jeep and Hayes. Rebecca Kinsey-Gay More