Hayes Chrysler Dodge Jeep of Gainesville

Took my Jeep in for warranty work and was told it would take two hours. Got it returned to me in about one and a half house with all the work completed. Good job and quick service. Very satisfied with Haye take two hours. Got it returned to me in about one and a half house with all the work completed. Good job and quick service. Very satisfied with Hayes Chrysler. More

Fast friendly service! I made a appointment for recall. Very professional group and Haley was The best very helpful and got me out quick!! I will definitely recommend!! Very professional group and Haley was The best very helpful and got me out quick!! I will definitely recommend!! More

Great dealership with helpful staff. No games or high Great dealership with helpful and friendly staff.. No games or high pressure. Will definitely be a return customer. Thank you for making this purchas Great dealership with helpful and friendly staff.. No games or high pressure. Will definitely be a return customer. Thank you for making this purchase a pleasure. More

The appointment was easily made to fit my schedule. The survive rep took the car in as scheduled and a brief time later the car service was completed. survive rep took the car in as scheduled and a brief time later the car service was completed. More

Service mgr. a 0. We had a problem with our 2019 Ram 4 times. Each time it was checked and the on board computer showed no code for limp mode. Service advisor said it w We had a problem with our 2019 Ram 4 times. Each time it was checked and the on board computer showed no code for limp mode. Service advisor said it was working to intent. The advisors can do nothing more without authorization from the mgr. If the computer produces no code then according to them and F.C.A. there is no problem. Went to arbitration and was told by the F.C.A. rep. in a very condescending tone that the truck was working to intent. She reminded us that the truck was under warranty, for what good that is. In the meeting we requested a co-pilot be installed until the truck failed again. Service mgr, Otts agreed. Day of installation Otts told the advisor we had 3 weeks and he wanted it back. He lied. Buyer beware. More

Love the service I got from my salesman... Jody Wardlaw is the best! Good customer service with my buying experience. I will definitely buy from Jody again! is the best! Good customer service with my buying experience. I will definitely buy from Jody again! More

Great car buying experience Just bought a used 2019 Ford Mustang from Jody at Hayes, and the whole experience was excellent from start to finish. Jody was knowledgeable, let me Just bought a used 2019 Ford Mustang from Jody at Hayes, and the whole experience was excellent from start to finish. Jody was knowledgeable, let me take the car on a thorough test drive, and was straightforward to deal with when negotiating the deal. Got a great price on the car and I couldn't be happier. More

The dealership was friendly warm and very receptive to my needs. I was greeted kindly as soon as I stepped out of the door of my car. needs. I was greeted kindly as soon as I stepped out of the door of my car. More

Service department plagued with rework. I purchased a 2015 Challenger Scat Pack in March of 2018. The sales and finance teams were great. I had a good experience that day. The service depart I purchased a 2015 Challenger Scat Pack in March of 2018. The sales and finance teams were great. I had a good experience that day. The service department is another story. The first service person that I worked with tried to show me the active exhaust actuators (valves in the exhaust system in the rear) while on the ground under the front bumper. Each subsequent visit was worse. Out of the 5 issues that we've had with the vehicle there has only been one instance where it was fixed the first time and that was a recall so without an invoice or paperwork of any kind who knows what was done. I picked up the vehicle with the check engine light still on and it took me 10 minutes to find out from Chrysler customer service that an update was covered by my warranty. The service department had indicated that it was not. I took the vehicle back in after speaking with the service manager who is always polite and courteous with me. When I left the service department there was again no paperwork this time because the tech was "trying to be nice and get us out quick". He then had to add that they were going to wave some miscellaneous $23 fee as if that makes up for the $125 ticket for an expired tag. If the issue isn't resolved soon I'll have to pay for another emissions test. Hopefully, my car will be legal and road-ready soon. More