Hayes Chrysler Dodge Jeep of Gainesville

Great Experience, Awesome customer service especially from Alexis and Ruben Jimenez. Alexis helped me find the best fit for my Company vehicle! Highly recommend. from Alexis and Ruben Jimenez. Alexis helped me find the best fit for my Company vehicle! Highly recommend. More

I had an amazing experience working with Tracy to get into my new Ram 2500 Power Wagon. From start to finish, the process was smooth, stress-free, and truly enjoyable. Tracy was knowledgeable, profession into my new Ram 2500 Power Wagon. From start to finish, the process was smooth, stress-free, and truly enjoyable. Tracy was knowledgeable, professional, and went above and beyond to make sure I got exactly what I was looking for. Their attention to detail and commitment to customer satisfaction made all the difference. I couldn’t be happier with my truck and highly recommend Tracy to anyone looking for a great car-buying experience! More

Christian is an excellent salesman and very knowledgeable about Jeeps. He showed me a few vehicles that fit what I was looking for and I ended up purchasing from him. The entire team was fantastic to work wi about Jeeps. He showed me a few vehicles that fit what I was looking for and I ended up purchasing from him. The entire team was fantastic to work with and this was one of the most relaxing and quick car purchases I've experienced! I would highly recommend Hayes and Christian to anyone. More

I had a great experience getting my Durango serviced. The dealership was fast, professional, and attentive. The staff made the process smooth and efficient, ensuring I was in and out quickly. Highly reco The dealership was fast, professional, and attentive. The staff made the process smooth and efficient, ensuring I was in and out quickly. Highly recommend! More

Tracy is GREAT! !! I would highly recommend the dealer. They made this a smooth seamless experience. Thank you !! I would highly recommend the dealer. They made this a smooth seamless experience. Thank you More

Erick and Trevor gave me an excellent customer service experience., my time at the dealership was great since they explained what they did to my car etc. experience., my time at the dealership was great since they explained what they did to my car etc. More

Tracy is great! Everything about the process was smooth and everyone was great!. Would highly recommend Everything about the process was smooth and everyone was great!. Would highly recommend More

This is the fourth Jeep Grand Cherokee I have bought from Hayes Chrysler and it might not be the last. Tracy is always pleasant to work with! Hayes Chrysler and it might not be the last. Tracy is always pleasant to work with! More

Disappointed with Dishonest Practices at Hayes in Gainesville, GA I’m very disappointed in the experience my daughter and family had with Hayes in Gainesville, GA. My daughter, who lives in Florid Gainesville, GA I’m very disappointed in the experience my daughter and family had with Hayes in Gainesville, GA. My daughter, who lives in Florida, found a Sting Gray 2022 Jeep Grand Cherokee listed for sale and was actively working with a salesperson to purchase it. Since she was out of state, she asked to put down a deposit to hold the vehicle while she traveled to trade in her car and complete the purchase. The dealership refused to take a deposit, stating that she would either have to buy it sight unseen or risk losing it to another buyer. Since we are local, my mom went to the dealership to check out the vehicle in person while my daughter secured financing through our bank. Instead of being helpful, the dealership was negative and dismissive about us using our own bank’s financing rather than their in-house financing. Despite this, we got financing approved and let the salesperson (Ritch) know around 8 PM, but he said he would “work on it in the morning” because he was off the clock and wanted to watch basketball—which was shocking given that we were serious buyers. The next morning, as my mom arrived at the dealership ready to finalize the purchase, we were abruptly told that someone else had already bought the Jeep using the dealership’s in-house financing, meaning their deal went through faster. To make matters worse, my mom was told that the “other” deal had been in process for weeks, which directly contradicted what we had been told earlier. She never even saw the car on the lot, raising even more concerns about whether the vehicle was ever actually available. The sales manager promised to follow up with my daughter to find another option—but that never happened either. Fortunately, we found a similar vehicle at Hendrick Jeep in Gwinnett, where my daughter had zero issues and was able to drive up and purchase her car without hassle. This experience at Hayes was incredibly frustrating, dishonest, and unprofessional. I highly recommend avoiding this dealership and taking your business elsewhere. More

Disappointed with Dishonest Practices at Hayes in Gainesville, GA I’m very disappointed in the experience my daughter and family had with Hayes in Gainesville, GA. My daughter, who lives in Florid Gainesville, GA I’m very disappointed in the experience my daughter and family had with Hayes in Gainesville, GA. My daughter, who lives in Florida, found a Sting Gray 2022 Jeep Grand Cherokee listed for sale and was actively working with a salesperson to purchase it. Since she was out of state, she asked to put down a deposit to hold the vehicle while she traveled to trade in her car and complete the purchase. The dealership refused to take a deposit, stating that she would either have to buy it sight unseen or risk losing it to another buyer. Since we are local, my mom went to the dealership to check out the vehicle in person while my daughter secured financing through our bank. Instead of being helpful, the dealership was negative and dismissive about us using our own bank’s financing rather than their in-house financing. Despite this, we got financing approved and let the salesperson (Ritch) know around 8 PM, but he said he would “work on it in the morning” because he was off the clock and wanted to watch basketball—which was shocking given that we were serious buyers. The next morning, as my mom arrived at the dealership ready to finalize the purchase, we were abruptly told that someone else had already bought the Jeep using the dealership’s in-house financing, meaning their deal went through faster. To make matters worse, my mom was told that the “other” deal had been in process for weeks, which directly contradicted what we had been told earlier. She never even saw the car on the lot, raising even more concerns about whether the vehicle was ever actually available. The sales manager promised to follow up with my daughter to find another option—but that never happened either. Fortunately, we found a similar vehicle at Hendrick Jeep in Gwinnett, where my daughter had zero issues and was able to drive up and purchase her car without hassle. This experience at Hayes was incredibly frustrating, dishonest, and unprofessional. I highly recommend avoiding this dealership and taking your business elsewhere. More