Hayes Chrysler Dodge Jeep of Gainesville

Disappointed with Dishonest Practices at Hayes in Gainesville, GA I’m very disappointed in the experience my daughter and family had with Hayes in Gainesville, GA. My daughter, who lives in Florid Gainesville, GA I’m very disappointed in the experience my daughter and family had with Hayes in Gainesville, GA. My daughter, who lives in Florida, found a Sting Gray 2022 Jeep Grand Cherokee listed for sale and was actively working with a salesperson to purchase it. Since she was out of state, she asked to put down a deposit to hold the vehicle while she traveled to trade in her car and complete the purchase. The dealership refused to take a deposit, stating that she would either have to buy it sight unseen or risk losing it to another buyer. Since we are local, my mom went to the dealership to check out the vehicle in person while my daughter secured financing through our bank. Instead of being helpful, the dealership was negative and dismissive about us using our own bank’s financing rather than their in-house financing. Despite this, we got financing approved and let the salesperson (Ritch) know around 8 PM, but he said he would “work on it in the morning” because he was off the clock and wanted to watch basketball—which was shocking given that we were serious buyers. The next morning, as my mom arrived at the dealership ready to finalize the purchase, we were abruptly told that someone else had already bought the Jeep using the dealership’s in-house financing, meaning their deal went through faster. To make matters worse, my mom was told that the “other” deal had been in process for weeks, which directly contradicted what we had been told earlier. She never even saw the car on the lot, raising even more concerns about whether the vehicle was ever actually available. The sales manager promised to follow up with my daughter to find another option—but that never happened either. Fortunately, we found a similar vehicle at Hendrick Jeep in Gwinnett, where my daughter had zero issues and was able to drive up and purchase her car without hassle. This experience at Hayes was incredibly frustrating, dishonest, and unprofessional. I highly recommend avoiding this dealership and taking your business elsewhere. More

Disappointed with Dishonest Practices at Hayes in Gainesville, GA I’m very disappointed in the experience my daughter and family had with Hayes in Gainesville, GA. My daughter, who lives in Florid Gainesville, GA I’m very disappointed in the experience my daughter and family had with Hayes in Gainesville, GA. My daughter, who lives in Florida, found a Sting Gray 2022 Jeep Grand Cherokee listed for sale and was actively working with a salesperson to purchase it. Since she was out of state, she asked to put down a deposit to hold the vehicle while she traveled to trade in her car and complete the purchase. The dealership refused to take a deposit, stating that she would either have to buy it sight unseen or risk losing it to another buyer. Since we are local, my mom went to the dealership to check out the vehicle in person while my daughter secured financing through our bank. Instead of being helpful, the dealership was negative and dismissive about us using our own bank’s financing rather than their in-house financing. Despite this, we got financing approved and let the salesperson (Ritch) know around 8 PM, but he said he would “work on it in the morning” because he was off the clock and wanted to watch basketball—which was shocking given that we were serious buyers. The next morning, as my mom arrived at the dealership ready to finalize the purchase, we were abruptly told that someone else had already bought the Jeep using the dealership’s in-house financing, meaning their deal went through faster. To make matters worse, my mom was told that the “other” deal had been in process for weeks, which directly contradicted what we had been told earlier. She never even saw the car on the lot, raising even more concerns about whether the vehicle was ever actually available. The sales manager promised to follow up with my daughter to find another option—but that never happened either. Fortunately, we found a similar vehicle at Hendrick Jeep in Gwinnett, where my daughter had zero issues and was able to drive up and purchase her car without hassle. This experience at Hayes was incredibly frustrating, dishonest, and unprofessional. I highly recommend avoiding this dealership and taking your business elsewhere. More

It was very nice to finally have a salesman listen to what my husband wanted and not try to sell him something he didn't want nor need. It was over the top to have a salesman take the time to explain the what my husband wanted and not try to sell him something he didn't want nor need. It was over the top to have a salesman take the time to explain the vehicle and make sure he knew what did what. Thank you very much Rich. If the chance to send people your way comes about you can bet we will. More

They always treat me like family and fix my vehicle right every time I take it in every time I take it in More

Andrea M was our sales rep. From the begining to very end of the car negotiating process she was FABULOUS. She truly made the car buying experience enjoyable. No pressure no has From the begining to very end of the car negotiating process she was FABULOUS. She truly made the car buying experience enjoyable. No pressure no hassles. She is a true professional. So ask fochercwhen looking More

We were able to find the exact car we were looking for. Would recommend Hayes and Joshua Ayub Would recommend Hayes and Joshua Ayub More

Great experience with Joshua Ayub. He was very knowledgeable of the Jeep we were interested in. He was very knowledgeable of the Jeep we were interested in. More

Wonderful! Thank you very much! I would recommend you to a friend. Especially happy the work was done so quickley. Thank you very much! I would recommend you to a friend. Especially happy the work was done so quickley. More

After 2 failed attempts(Wednesday & Thursday) to obtain a new vehicle. My daughter decided to come to Hayes, and we were glad because the next day February 14th we drove off the lot with the vehicle she wan new vehicle. My daughter decided to come to Hayes, and we were glad because the next day February 14th we drove off the lot with the vehicle she wanted with all the accessories she wanted. It was a smooth transition. Thank you Shane for your assistance! More

Best people in the automotive industry work for Hayes and do excellent work and customer service do excellent work and customer service More