Hawthorne Chevrolet - Service Center

The service people are always polite and respectful, and always take care of whatever the leads are for the vehicles I bring there Steve Kochan is always outstanding handling my issues and service always take care of whatever the leads are for the vehicles I bring there Steve Kochan is always outstanding handling my issues and service More

Convenient,fair & reliable. Always working with my schedule.Being I commute from Zheng County DE. Always working with my schedule.Being I commute from Zheng County DE. More

I bought my 2015 Chevy Silverado in for a recall. This is the 2nd time I had to bring the truck to the service center. The first time they were unable to correct the issue because they "either ordere This is the 2nd time I had to bring the truck to the service center. The first time they were unable to correct the issue because they "either ordered the wrong part or were sent the wrong part." This time when I picked the truck up I had an incredibly difficult time putting my seatbelt on. I returned to the service center to notify them of this and waited approximately 20 minutes while the tech corrected the issue. I tried to leave again and this time I found a bolt in the pocket of the driver's door. I asked the tech if I needed the bolt and he responded "where did that come from?" When I advised him that I did not know he stated "he didn't even know where to start." This issue took another 10 minutes to resolve. The next day I found 2 more bolts on the passenger side of the truck and had a small piece of plastic fall from somewhere on the truck. This forced me to bring the truck back to the service center a third time for the repairs to be done correctly. This is not the first time my family has experienced poor service here. My sister's car ended up being a Lemon after they were unable to fix her vehicle's sunroof after 7 attempts. When she took it to another certified Service Center the techs there informed her that they found several broken & extra parts in the area. There was even an instance where the vehicle had an electrical fire after service! This will be the last time I have my truck serviced at this location. I am not sure if the techs are lazy or just incompetent. I will seek out another certified service center to care for my truck. More

Employees are friendly and helpful, and keep car owners up to date and informed of the status of the service being performed on the vehicle. And of any recalls or future repairs needed. Service visits are up to date and informed of the status of the service being performed on the vehicle. And of any recalls or future repairs needed. Service visits are timely and effective. Thank you. More

Knowledgeable staff. Getting an appointment whe It works for you is usually easy. Great people Getting an appointment whe It works for you is usually easy. Great people More

Al was very professional and it was easy to get talk to him and get the service I needed for my vehicle. him and get the service I needed for my vehicle. More

When my appointment was made, Jennifer said bring your vehicle down today, so I did exactly that. Upon arrival, Al Hoverman rudely said why are you here, your appointment is tomorrow ". I explained why I vehicle down today, so I did exactly that. Upon arrival, Al Hoverman rudely said why are you here, your appointment is tomorrow ". I explained why I was there and Al continued to abruptly cut me off and seemed annoyed by simple questions! I purchased 2 vehicles from Hawthorne Chevy recently and leased many. This is the second time my family and I was treated poorly by Al H. My wife is suggesting we choose another Chevy Dealer for the purchase of our next 2 vehicles this spring. More

Great service to get the job done quickly and efficiently. Very nice people to work with. efficiently. Very nice people to work with. More

Very happy and proud as treated with professionalism and curiosity. Nice to meet great people curiosity. Nice to meet great people More

They are family friendly, honest, and understanding. Even if you forget a coupon, they still remind you of current ones that can be applied. Even if you forget a coupon, they still remind you of current ones that can be applied. More