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This rating includes all service center reviews, with more weight given to recent reviews.
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3,023 Reviews of Hawthorne Chevrolet - Service Center
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December 17, 2022
My first time at this dealership and it went very smoothly. Staff was very nice and my oil change was done in a timely manner. smoothly. Staff was very nice and my oil change was done in a timely manner. More
by kathy.emerson61
Verified CustomerEmployees Worked With
December 16, 2022
Many years ago I had my GMC truck serviced by your dealership. Can’t say sitting with a crowd of people waiting for a oil change was the service I was looking for. Until recently purchasing a new vehi dealership. Can’t say sitting with a crowd of people waiting for a oil change was the service I was looking for. Until recently purchasing a new vehicle and bringing it to your shop is a new experience I’m enjoying a lot better. Knowledge and recommendations by Kerra and the blonde women behind the register has really changed my mind as a service center I want to bring my vehicle to. I went home and set up my On Star and my Chevy app and regained my new vehicle points. I really liked that. Although, asking for a business card which I was surprised they didn’t have. That needs to be worked on. I like the drive in garage to bring my car in. Noticed the update on your service hours on your door. A busy customer gets frustrated when the hours are incorrect. Coming from Wyckoff it’s nice you are a 5 minute drive from my home. I plan on trading my car in in around 5 years so I hope you have a bigger inventory available. That’s all folks! More
by pamarteaga
Employees Worked With
Kerra and the blonde women behind register. Get them a business card so I don’t have to keep remembering their names.
December 16, 2022
I’ve purchased 2 vehicles from Hawthorne Chevy and am glad to say that my 4 gm vehicles have found a permanent home for service. The service staff is excellent along with the parts department. Steve Koc glad to say that my 4 gm vehicles have found a permanent home for service. The service staff is excellent along with the parts department. Steve Kochan, the service manager, has been a tremendous help to me and I really appreciate it. Rich Ortega from parts is also one of your most valuable employees. You guys are the best! More
by paulanthonypainting
December 16, 2022
Had a leak and they took care of it right away Tate very accommodating and fast accommodating and fast More
by Jtroiano3
December 15, 2022
Excellent Customer Service! Mike went above and beyond - his explanation of our cars issues was very thorough and he answered all of our questions. He was very knowledgeable and Mike went above and beyond - his explanation of our cars issues was very thorough and he answered all of our questions. He was very knowledgeable and great to work with! The entire staff was wonderful - from making the appointment on the phone to picking up my car on the lot! More
by jchimento29
Employees Worked With
December 15, 2022
Not overly impressed, facilities were okay but the staff was lacking enthusiasm and customer service skills. Not sure why a person is standing behind a counter in the service drive in and offers no help. Th was lacking enthusiasm and customer service skills. Not sure why a person is standing behind a counter in the service drive in and offers no help. They just said hello and then it was a waiting game for the service rep. Service rep wasn't friendly or said much. For a company who pushes reviews so hard I would make sure the team on the ground is aware and actively trying to provide a good customer experience. More
by atvdude
Employees Worked With
December 15, 2022
They were very helpful with getting the car repaired eventhough it took an extended period of time to get the part needed eventhough it took an extended period of time to get the part needed More
by Tonymanz78
Employees Worked With
December 15, 2022
Kept me in the loop throughout the process. They were able to give me a loaner for the time being which ended being 3 1/2 weeks. Great customer service. They were able to give me a loaner for the time being which ended being 3 1/2 weeks. Great customer service. More
by lsc033003
Employees Worked With
December 14, 2022
I had to return my truck for the same problem three times. The first time I didn’t even get to the end of the street before my check engine light came back on times. The first time I didn’t even get to the end of the street before my check engine light came back on More
by DMS3578
Employees Worked With
December 09, 2022
Everyone was so helpful and always kept me and everyone waiting updated with their car! Al was super nice and helpful since it was my first time there :) waiting updated with their car! Al was super nice and helpful since it was my first time there :) More
by nicomcd
Employees Worked With
