Hawthorne Chevrolet - Service Center

Great service and attentive staff Mike and the staff at Hawthorne Chevrolet are very attentive and caring. They get back to you in a timely fashion regarding repairs needed and proj Mike and the staff at Hawthorne Chevrolet are very attentive and caring. They get back to you in a timely fashion regarding repairs needed and projected time frames for completion . More

Quality Service Quick service. Always pleased with quality of work on my vehicles. The woman that helped me isn’t listed below. Perhaps she is new. She took me to w Quick service. Always pleased with quality of work on my vehicles. The woman that helped me isn’t listed below. Perhaps she is new. She took me to where Brook’s office was. She was pleasant, very knowledgeable and efficient, however she never introduced herself so I don’t know her name. Mike Rivera actually remembered me and my previous Malibu. Unexpected and really nice. Kudos to him! More

Great Service Very friendly and professional service. Car was ready before promised time. It was also checked and prepared for the winter months ahead. Thank you v Very friendly and professional service. Car was ready before promised time. It was also checked and prepared for the winter months ahead. Thank you very much. More

Very happy with the service I was provided for a VIP which I was supposed to be a VIP to get my tire service done immediately because I was pressured for time and had to rush back and barely get back to my job I was supposed to be a VIP to get my tire service done immediately because I was pressured for time and had to rush back and barely get back to my job and no one took the opportunity or caring to care that I had to get out right away sorry I'm not happy after coming there and Leasing four vehicles from this dealership I thought the service would have been a lot better was not happy have to think about coming back as a regular customer. More

Excellent and easy Hawthorne Chevy's service department gets the repair issue corrected the first time and on time without having to make repeat visits back to dealer. Hawthorne Chevy's service department gets the repair issue corrected the first time and on time without having to make repeat visits back to dealer. More

Satisfied customer Car was taken and serviced, procedures explained, back on my way home. Waiting area was clean, service people were polite and courteous. Overall ple Car was taken and serviced, procedures explained, back on my way home. Waiting area was clean, service people were polite and courteous. Overall pleasant experience. More

Extremely disappointed The service manger was great but the service was not. I rated my experience as a 1 because your system wouldn’t allow me to leave it blank. I brought The service manger was great but the service was not. I rated my experience as a 1 because your system wouldn’t allow me to leave it blank. I brought my car in for its first service ( I only have had the car for about 4 months). The service department rotated my tires but didn’t bother to check my tire pressure which upon checking was below the PSI requirement of 35. I filled the tires myself because I couldn’t bring it back for them to fix it. Secondly, the service person who was working on my didn’t bother to change his gloves or wash his hands and got oil all over my light gray headliner. When I called the General Manager Mike of the dealership to explain, he did not call me back. It took 3 phone messages and more then 24 hours and a call from someone else at the dealership to get a call back. I also texted Keith who sold me the car explaining the situation and he never responded... when Mike did call back, he did not offer any apology for what happened, he just said we will detail the car... needless to say this was the worst experience I have ever had with a service department and I expected better treatment and respect as a first customer and Chevy lessee. More

Service was great but I was treated poorly by a third party Mike Rivera was amazing. But a third party vendor you use threatened me and treated me very poorly and management did nothing to stop this unprofess Mike Rivera was amazing. But a third party vendor you use threatened me and treated me very poorly and management did nothing to stop this unprofessional approach by the vendor. No customer should experience such behavior. This is an experience I will blog about. I completely dissatisfied! More

Fast service Dealer was able to locate an older cars part very quickly and got my Vette back on the road.Jimmy Ridgeway the mechanic is Top Notch and only person w Dealer was able to locate an older cars part very quickly and got my Vette back on the road.Jimmy Ridgeway the mechanic is Top Notch and only person who works on my car. More

Great difference in service department I would like to say that from the last time we used the service department to this time there has been a great change. Craig was great to work with a I would like to say that from the last time we used the service department to this time there has been a great change. Craig was great to work with and kept us informed regularly on what was going on with the truck More