Hawthorne Chevrolet - Service Center

Called to discuss repair. Very helpful and personable. Friendly. Repair was completed in s timely manner. Friendly. Repair was completed in s timely manner. More

For the second time in a row my engine oil life was not reset in my dash. reset in my dash. More

I received excellent service from the service department. My work was completed the same day. My work was completed the same day. More

Greg is the best. Professional, timely and upfront. Always welcoming and knows my van and doesnt try to sell me any service not needed. Always welcoming and knows my van and doesnt try to sell me any service not needed. More

They were quick to respond to my problem, and the repairs were done very quickly. were done very quickly. More

Service was great! It was super easy to make an appointment around my crazy schedule! My representative Mike explained that a part was being ordered but my car was still safe to drive and would co appointment around my crazy schedule! My representative Mike explained that a part was being ordered but my car was still safe to drive and would contact me as soon as it came in. More

Second time bring it here and problem not fixed. They had it for 2 and a half days and did not even look at it! Was told manager would call me but still waiting. it for 2 and a half days and did not even look at it! Was told manager would call me but still waiting. More

Appreciated fast and efficient service. Greg and Steve were most courteous and professional. Concern for my needs were well taken care of. Thanks! were most courteous and professional. Concern for my needs were well taken care of. Thanks! More

It's a great dealership and they have great Customer service I will always take my car there service I will always take my car there More

This was the third time in for the same issue ( I.e Service air bag warning light comes on intermittently) First time in I had to show the service department that it was covered under a technical serv Service air bag warning light comes on intermittently) First time in I had to show the service department that it was covered under a technical service bulletin.12/5/2019.. That time it was a rear seat connector. Next time in 3/18/2021 they charged me $160 for diagnostics and said problem was both side air bags have high resistance estimate ~$2200 to fix. Escalated to GM. They arrange thru Brooke to have re-diagnosed at no charge. Now they say it’s driver side air bag and pretensioner at estimate of $1450. When I asked was the first estimate wrong. all I got was that is what the technician said. So that question was not answered to my satisfaction . No one either at the dealership or GM can tell me if it’s an actual defect with the air bag or bags why the warning light only comes on intermittently? What is one to believe? They have lost all credibility. More