Hawthorne Chevrolet

Very friendly and knowledgeable salesperson. He always took the time to find exactly what we were was looking for and for an affordable price. Great customer service. Always took car of me and my extended took the time to find exactly what we were was looking for and for an affordable price. Great customer service. Always took car of me and my extended family before during and after delivery. We go back year after year for almost 10 years now. More

I've always been a bit apprehensive about new car shopping. Salespeople seem to come after you like bees to honey. This was not the case at Hawthorne Chevrolet. My salesman, Robert DeSimone, gave me shopping. Salespeople seem to come after you like bees to honey. This was not the case at Hawthorne Chevrolet. My salesman, Robert DeSimone, gave me all the room I needed while I examined the cars. He was not pushy, nor did he try and sell me something I didn't want. He listened to all of my concerns, including my budget and needs. This was the first time I can say that my whole experience at a new car dealership was pleasant and pain free, from shopping to financing, etc. When my car required service, Robert saw that my appointment with the service dept. was made at my convenience. My car was finished when promised, and returned to me clean (and without the radio station changed!) The showroom is clean and modern, and the employees friendly. I have since referred my daughter to this dealer. She was extremely happy with her purchase and the professionalism that Robert displayed. When I am ready for my next new car, Hawthorne Chevrolet and Robert DeSimone will be my first stop. More

Over the years, I have leased many vehicles from Over the years, I have leased many vehicles from Hawthorne Chevrolet and have always found the customer service to be impeccable, as well as the the Over the years, I have leased many vehicles from Hawthorne Chevrolet and have always found the customer service to be impeccable, as well as the the sales representative I deal with, Robert DeSimone. My overall experience with this dealership and its employees whether sales related or mechanical have been wonderful. More

This is a fantastic dealership. All of the different departments staff always go the extra mile to make sure you are happy. I have bought 6 different cars from them over the last 8 years both new and us departments staff always go the extra mile to make sure you are happy. I have bought 6 different cars from them over the last 8 years both new and used and had the same outstanding service each time. This treatment is not exclusive because all of the people I have refered to them also have had the same type of experiance. More

This is the 3rd dealer which I have brought my car to for service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems whi service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems which are being ignored by both GM and the 3 dealers I have visited. They are Paramus Chevrolet, Grand Prize Chevrolet and lastly and most recently Hawthorne Chevrolet. For almost 3 years now, I have been fighting a losing battle to receive the appropriate level of assistance with a very serious lag/hesitation with my engine and transmission; my steering which goes on intermittent lapses of very loose, too firm and then just plain erratic. I have complained to anyone who would listen upto and including the GM Executive Team which has also being a smoke screen in disguise of a solution and usless to date. I advise anyone shopping for a new or used car, stay away for the Chevy Mailbu LTZ 4 cylinder Spring Edition Engine. PERIOD... More

I don't recommend. You may find a car but you will be nickle and dimed and will end your experience with a bad taste in your mouth that will linger for weeks. The car i bought failed inspection. just wip nickle and dimed and will end your experience with a bad taste in your mouth that will linger for weeks. The car i bought failed inspection. just wipers but they refused to reimburse me. Most people don't enjoy purchasing a car because of dealing with the dealers and the inevitable feelings of being ripped off, But if you do enjoy that experience, Hawthorne Chevy won't let you down. They include nonsense charges in your sale bill, one or two they may drop to give you the illusion that they are cutting you a deal. Ultimately my experience with them ended in a screaming match over the phone with them telling me essentially that i was cheap and stupid. More

Let me say first that Hawthorne Chevy is a reputable dealer, has been in business for a long time, has an above average inventory, provided a competitive price (But not the best) and they know how to ge dealer, has been in business for a long time, has an above average inventory, provided a competitive price (But not the best) and they know how to get people to buy cars. The last item I mentioned is the main reason I did not lease my Traverse there. The showroom experience was the prototypical, playbook, high-pressure, double-teaming, don't-let-the-customer-leave type of experience that most people have come to dread when car shopping. I walked in to simply get a price for a lease. After a short test drive, I spent more than 90 minutes... First with a salesman. Then he brought in a sales manager to do some double-teaming, (I guess) when he felt he was not getting me to collapse. There were all the standard sales ploys, from wanting to "package" a deal with the lease and my trade-in (instead of treating them as two separate transactions as is always recommended), to asking me how much I can afford per month instead of giving me a price for the vehicle I was interested in, to the old "let's disappear for 15 - 20 minutes and let the customer sit alone wondering whats going on" ploy. They threw every car salesman's pressure tactic in the book at me, including the last ditch effort as I left. I was told that leasing deals would be changing in two days, so I may not be able to get the same deal if I come back beyond that time. In the end, the price was competitive, but as I said, not the best. The pressure tactics and obfuscation they used to wear me down was a total turn off. As for the trade in, I did my homework and knew it was not worth much, however they offered me 30% less than I wound up getting without quibbling at another dealership. In short, if you don't mind salesmen's attempts at wearing you down and trying to confuse you to get you to buy a car, you might enjoy the "experience" at Hawthorne Chevrolet. As for me, I leased from a dealer with no pressure, no text book sales tactics, and a better price. More

Overall I am a happy camper. I met JR (sales) and he walked me through the entire process. I received a price quote over the internet and they not only honored the quote, but saved me a little more than walked me through the entire process. I received a price quote over the internet and they not only honored the quote, but saved me a little more than I thought. There were some hurdles to overcome and Rob Z (SM), quickly resolved those issues. I was ok with everything else and I was able to take my new car home that day! I will be back for service gentleman. Myself and my husband will go back to Hawthorne Chevy. More

Emilio and Hawthorne Chevy were TREMENDOUS! I was able to work with them online due to a hectic schedule. Emilio was easy to work with and got me the price and accessories that I needed. The car was ready wh work with them online due to a hectic schedule. Emilio was easy to work with and got me the price and accessories that I needed. The car was ready when I got there, the service manager even introduced himself to me. No pressure from the finance dept as well. I will recommend Emilio to all my friends. Thanks Emilio! More

I purchased an 2008 HHU - new three years ago- from Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS News 88- AM. The station would become difficult to listen to. Was advised after three service visits that: "Its a weak station" and the "service technicians at Chevy said there's no fix available". They gave me a rental car - another chevy - that looked terrible, smelled of smoke, and the back seat had the remains of vomit on the seat - but - CBS Newsradio 88 came in loud and clear - when traveling the same roads. Was told that - no fix available - basically - tough luck. I found the fix--------traded it in on a new Toyota RAV 4- 2010, now the radio works just fine!!!!!!!!!! Will never buy another Chevy - never buy a car from this dealership!!!!!!!!!! More